Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Washer won’t run or fill,	Check proper electrical supply.	Plug power cord into a grounded 3-prong outlet.
washer stops working
washer stops working		Do not use an extension cord.
(cont.)		Do not use an extension cord.

		Ensure there is power to outlet.
		Ensure there is power to outlet.

		Reset a tripped circuit breaker. Replace any blown fuses.
		NOTE: If problems continue, contact an electrician.

	Normal washer operation.	Lid must be closed for washer to run.

		Washer will pause during certain phases of cycle. Do not
		interrupt cycle.

		Washer may be stopped to reduce suds.

	Washer may be tightly packed.	Remove several items, rearrange load evenly around the
		washplate. Do not load garments directly over the center
		of the washplate. Close lid and press START/PAUSE.

		Add only 1 or 2 additional garments after washer has started.

		Do not add more water to the washer.

	Not using HE detergent or using too	Only use HE detergent. Suds from regular detergents can slow
	much HE detergent.	or stop the washer. Always measure detergent and following
		detergent directions based on your load requirements.

		To remove suds, cancel cycle. Select RINSE/DRAIN & SPIN.
		Select your cycle. Press START/PAUSE. Do not add more detergent.

Washer not draining/	Empty pockets and use garment	Small items may have been caught in pump or between basket
spinning, loads are still	bags for small items.	and tub, which can slow draining.
wet
wet	Using cycles with a lower spin speed.	Cycles with lower spin speeds remove less water than cycles
	Using cycles with a lower spin speed.	Cycles with lower spin speeds remove less water than cycles
		with high spin speeds. Use the recommended cycle/speed spin
		for your garment.

	Washer may be tightly packed or	Tightly packed loads may not allow the washer to spin correctly,
	unbalanced.	leaving the load wetter than normal. Evenly arrange the wet
		load for balanced spinning. Select RINSE/DRAIN & SPIN to
		remove excess water. See “Using Your Washer” for loading
		recommendations.