Trouble shooting

Fig. 1

Fig. 2

Removing limescale

Water contains increasing amounts of limescale because of pollution. If you live in a hard water area in addition to using water-softener in each wash, it is a good idea to put the machine through a cycle without laundry or detergent, just using limescale remover.

If the machine does not seem to be working properly before calling the service engineer there are a number of things you can check. Perhaps you have forgotten to push in a button or you are not using the machine properly.

Machine won't start

Make sure:

the appliance is plugged to the mains socket; you have electricity in your home, the door is firmly shut, the ON/OFF button G is on I, the programming cycle knob, in washers which have one, is on O, the programme is properly set and the mains water tap is open.

Machine won't fill

Make sure:

the water tap is open and connected correctly to the hose; the water mains has not been cut off and that water pressure is sufficient; also check the hose for kinks.

Lots of vibration during the spin

Make sure:

the internal oscillating unit was released correctly at the time of installation (see installation instructions); the washer is levelled correctly or too tightly fitted between furniture units and the wall.

Your washer is leaking.

Make sure:

the ring nut of the supply pipe is firmly tightened; the detergent dispenser is not plugged and the drainage pipe is firmly fixed.

Excessive formation of suds.

Make sure:

the type of detergent you have used - is it suitable for an automati washer - have you used too much detergent?

Water is pumping in and out all the time

Make sure:

there are no kinks in the drain pipe and that it is at least at a height of 60-100 cm; the pipe mouth is not below water level and that the wall drain has no air outlet. If the problems continue even after you have checked these points, shut the water tap and turn off your washer.

Problems with pumping out water or spinning

Make sure:

the programme selected has a draining cycle; the non creasing "hydropstop" button, on washers which have one, has not been pressed accidentally; the drainage pump is not jammed; the drain pipe is bent; the drainage piping is plugged; any drainage pipe extensions are properly connected and do not prevent water flow.

If despite all this your washer is still not running properly, call your local Authorized Service Centre providing the following information:

-fault

-model code (Mod. ....) and serial number (S/N ....)

shown on the data plate at the back of your washer.

Never use the services of an unauthorised servicing technician and insist on the use of original spare parts.