Problem, Possible cause Solution

Something not working?

Problem

The machine does not fill

The machine fills then empties immediately

The machine does not empty and/or does not spin

There is water on the floor

Possible cause	Solution
The water tap is closed (E10).	Open the water tap.
The water inlet hose is	Check the whole length of the
squashed or kinked (E10).	hose and remove the kink.
The small filter of the water	Clean the filter.
inlet hose is clogged (E10).
The door is not properly	Close the door.
closed (E40).
The end of the drain hose	Place the hose at the right
is too low.	height (see Installation
	section).
The drain hose is	Check the whole length of
squashed or kinked (E20).	the hose and remove the
	kink.
The drain filter or the	Clean the filter or check
drain hose are clogged (E20). the hose.
The RINSE HOLD option	Empty out the water by
(stop with water in drum)	pressing the START button
has been selected.	or selecting the DRAIN
	programme.
The laundry is not evenly	Redistribute the laundry
distributed inside the drum.	manually in the drum.

Too much detergent has	Measure detergent
been used.	according to the
	manufacturer’s instructions.
An unsuitable detergent	Use a suitable washing
has been used that	machine detergent.
creates too much foam.
One of the connectors on	Check that the hose is
the water inlet hose is	firmly screwed on at both
leaking.	ends.
The drain filter has not	Fully screw the filter into
been properly screwed on	place.
after cleaning.

Problem	Possible cause	Solution

	The transit bolts have	Check that the machine
	not been removed.	has been unpacked as
		described in the Installation
The machine vibrates or is		section.
The machine vibrates or is
noisy	The feet have not been	Carefully level the machine.
	adjusted.
	There is little laundry in	Correct operation of the
	the drum.	machine is not affected.

	The programme is still	Wait until the end of the
	running and the drum	programme before opening
	is turning.	the door.
	The water level is above the	Before opening the door,
The door will not open	bottom edge of the door.	the water must be emptied
		out.
	The machine is heating the	Wait until the end of the
	water or draining the	heating or drying phase.
	clothes.