Guarantee/Customer Service

Standard guarantee conditions

We, Zanussi undertake that if, within 12 months of the date of the purchase, this Zanussiappliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option, repair or replace the same FREE OF ANY CHARGE for labour, materials or car- riage on condition that:

•The appliance has been correctly installed and used only on the elec- tricity supply stated on the rating plate.

•The appliance has been used for normal domestic purposes only, and in accordance with the manufactur- er’s instructions.

•The appliance has not been serv- iced, maintained, repaired, taken apart or tampered with, by any per- son not authorised by us.

All service work under this guarantee must be undertaken by a ZanussiService Force Centre.

Any appliance or defective part replaced shall become the Company’s property.

This guarantee is in addition to your statutory and other legal rights.

Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged.

Exclusions

This guarantee does not cover:

•Damage or calls resulting from trans- portation, improper use or neglect, the replacement of any light bulbs or

removable parts of glass or plastic.

•Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances out- side the United Kingdom.

•Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.

•Products of Zanussi manufacture which are NOT marketed by Zanussi

European guarantee

If you should move to another country within Europe then your guarantee moves with you to your new home sub- ject to the following qualifications:

•The guarantee starts from the date you first purchased your product.

•The guarantee is for the same period and to the same extent for labour and parts as exists in the new coun- try of use for this brand or range of products.

•The guarantee relates to you and cannot be transferred to another user.

•Your new home is within the European Community (EC) or European Free Trade Area.

•The product is installed and used in accordance with our instructions and is only used domestically, i.e. a nor- mal household.

•The product is installed taking into account regulations in your new country.

Before you move please contact your nearest Customer Care Centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of