PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations, or your local Power Wheels® authorized service center.
PROBLEM | POSSIBLE | SOLUTION | |
CAUSE | |||
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Vehicle does not run | Undercharged battery | Charge the battery. A new battery should have been charged for at | |
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| least 18 hours before using the vehicle for the first time. After first- | |
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| time use, recharge the battery for at least 14 hours after each use. | |
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| Never charge the battery longer than 30 hours. | |
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| Check all connectors. Make sure the battery connector is tightly | |
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| plugged into the charger connector, and that the charger is | |
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| plugged into the wall. | |
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| Make sure power flow to the wall outlet is “ON”. | |
| Charger is not working | There is no sure way to tell if your charger is working unless you | |
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| have a volt meter. If you suspect there is a problem with your | |
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| charger, contact your local Power Wheels® authorized service | |
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| center. They can test your charger for you. | |
| Tripped thermal fuse | The | |
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| the vehicle if the vehicle is overloaded or the driving conditions | |
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| too severe. Once a fuse has “tripped”, remove your foot from the | |
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| pedal and wait 25 seconds before operating the vehicle again. To | |
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| avoid repeated automatic shutdowns, do not overload the vehicle | |
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| by exceeding the 130 lbs (59 kg) maximum weight capacity or by | |
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| towing anything behind the vehicle. Do not drive up hills or run | |
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| into fixed objects, which can cause the wheels to stop spinning | |
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| while power is still being supplied to the motors. If a thermal fuse | |
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| continually trips, contact your local Power Wheels® authorized | |
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| service center. | |
| Loose wires or | Check all wires and connectors. Make sure the battery connector | |
| loose connectors | is tightly plugged into the motor harness connector and that there | |
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| are no loose wires around the motors. | |
| Dead battery | If your battery is old or if you have not followed Battery Care | |
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| instructions, your battery may be dead. If you are unsure whether | |
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| or not the battery are dead, you can have it tested at your local | |
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| Power Wheels® authorized service center. | |
| Electrical switch damage | The electrical switches can become corroded due to exposure to | |
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| water or moisture, or can jam due to loose dirt, sand or gravel. | |
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| Contact your local Power Wheels® authorized service center for | |
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| diagnosis and repair. | |
| Motor damage | Contact your local Power Wheels® authorized service center for | |
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| diagnosis and repair. | |
Vehicle was running but | Loose wires or loose | Check all wires and connectors. Make sure the battery suddenly | |
suddenly stopped | connectors | stopped connector is tightly plugged into the motor harness | |
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| connector, and that there are no loose wires around the motors. | |
| Tripped thermal fuse | The | |
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| the vehicle if the vehicle is overloaded or the driving conditions | |
|
| too severe. Once a fuse has “tripped”, remove your foot from the | |
|
| pedal and wait 25 seconds before opperating the vehicle again. To | |
|
| avoid repeated automatic shutdowns, do not overload the vehicle | |
|
| by exceeding the 130 lbs (59 kg) maximum weight capacity or by | |
|
| towing anything behind the vehicle. Do not drive up hills or run | |
|
| into fixed objects, which can cause the wheels to stop spinning | |
|
| while power is still being supplied to the motors. If a thermal fuse | |
|
| continually trips, contact your local Power Wheels® authorized | |
|
| service center. |
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