Panasonic KX-TVM50 installation manual Voice Processing System, ACD Report Server

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Voice Processing System

Model KX-TVM50/KX-TVM200

ACD Report Server

Model KX-NCV200

Installation Manual

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Voice Processing System: Version 1.0

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Contents ACD Report Server Voice Processing SystemVoice Processing System Version Model Description System ComponentsImportant Safety Instructions For users in Finland, Norway and Sweden For users in Taiwan onlyFor users in Germany Installation Manual Http//doc.panasonic.de Other InformationFor Future Reference Installing KX-TVM/NCV Maintenance Console InstallationSystem Maintenance and Troubleshooting Voice Processing System OverviewAbout the Other Manuals Feature ManualTrademarks Programming ManualPrecautions for Users in the United Kingdom Installation Manual Table of Contents KX-TE Series PBX Programming for APT Integration 115 105120 137157 154163 172Section Voice Processing System Overview Main Unit Basic System ConstructionSystem Connection Diagram Options Initial Configuration and Expansion CapabilitiesOptional Cards-KX-TVM50 Optional Cards-KX-TVM200/KX-NCV200Installer Equipment and Software Requirements No. of Ports No. of Optional Port Using AA Service Cards Recommendations for System ConfigurationNo. of Trunks KX-TVM200/KX-NCV200PBX KX-TVM200/KX-NCV200 PBX Model Integration Type Compatible PBXsOverview Voice Mail IntegrationDPT Integration Connection Examples-KX-TVM50Slot Slot Assigned as VM DPT portsSlot Assigned as VM1 APT ports APT IntegrationInband/No Integration Connection Examples-KX-TVM200/KX-NCV200 Connection Example KX-TVM204 × 6, DPT Integration ModeHardware SpecificationsEnvironment SoftwareSpecifications Section Installation Installation Precautions Before InstallationWiring Precautions Environmental Requirements KX-TVM200/KX-NCV200 only Allowable Relative Humidity vs. TemperatureHard Disk Drive Usage Environment Operating AreaNecessary Tools not supplied Unpacking Outside/Inside View Names and LocationsKX-TVM200/KX-NCV200 System Components KX-NCV200 only Factory Installed Flash Memory Card KX-TVM50 only Power SwitchLAN Port Optional for KX-TVM50 USB PortInstallation Manual Opening the Covers Opening/Closing the CoversRemoving the Front Cover Removing/Attaching the Front CoverAttaching the Front Cover Closing the CoversOpening/Closing the Covers Removing the Dummy Cover Plates Installing Optional Cards-KX-TVM50 1 2-Port Hybrid Expansion Card KX-TVM502 InstallationIncluded Items No. of Ports No. of Useable JacksInstalling Optional Cards-KX-TVM50 2 2-Port Digital Expansion Card KX-TVM503 Installing Optional Cards-KX-TVM50 Memory Expansion Card KX-TVM524 LAN Interface Card KX-TVM594 Insert and tighten the screw as shown Screw Modem Card KX-TVM296 Installing Optional Cards-KX-TVM50 Installing Optional Cards-KX-TVM200/KX- NCV200 1 4-Port Digital Expansion Card KX-TVM204 Installing Optional Cards-KX-TVM200/KX-NCV200 Installing Cards in Slot 5 or Slot Modem Card KX-TVM296 PBX Connections Connecting to the PBXModular Plug Connection USB Connection PC ConnectionModem Connection LAN ConnectionPC Connection Frame Earth Connection Connecting the AC Adaptor Connecting the AC Adaptor Securing the Cables Securing the Cables Initialising the VPS During Installation Wall Mounting the VPS Wall MountingMounting on a Wooden Wall Wall Mounting Mounting on a Concrete or Mortar Wall Wall Mounting Mounting on Wooden Wall Wall Mounting the AC AdaptorMounting on Concrete or Mortar Wall Mount the AC adaptor as shown Wall Mounting Template for AC Adaptor Install a screw here 83 mmInstall a screw here 110 mm Wall Mounting Section Installing KX-TVM/NCV Maintenance Console Overview Password Security KX-TVM/NCV Maintenance Console InstallationSystem Requirements Required Operating SystemUpdating other Panasonic Drivers Installing KX-TVM/NCV Maintenance ConsoleClick Finish Windows 98SEWindows Windows MeWindows XP Click Continue AnywayStarting KX-TVM/NCV Maintenance Console Starting KX-TVM/NCV Maintenance Console Starting KX-TVM/NCV Maintenance Console Section APT/DPT Integration with a Panasonic KX-T Series PBX When to Use APT/DPT Integration What is APT/DPT Integration?3 APT/DPT Integration Features Guidelines for APT/DPT IntegrationPBX Control Mode Service ModeTrunk Service Caller NameTwo-way Recording Setting*3Two-way Transfer Caller ID CallbackKX-TDA Series PBX Programming for DPT Integration Go to the Groups-VM DPT Group-Unit Setting screenSet the ports Connection to INS Go to Example SettingsExample Settings Example Settings Click Apply to save the changed data Click Apply to save the changed data Click Apply to save the changed data Example Settings Click Apply to save the changed data KX-TDA Series PBX Programming for DPT Integration Live Call Screening Password Assignment KX-TDA Series Feature Programming for DPT IntegrationLive Call Screening LCS Programming Hang up or press the SP-PHONE buttonLive Call Screening Recording Mode Assignment Live Call Screening Password CancellingPress the Enter button Press the Store buttonLive Call Screening Private/Hands-Free Mode Assignment Live Call Screening Assignment via PC Programming Go to Extension-Wired Extension-Extension Settings screenLive Call Screening Button Assignment Two-way Transfer TWT Button Assignment Two-way Recording TWR Button AssignmentPress Press # One-Touch Two-way Transfer One-Touch TWT Button AssignmentVoice Mail Transfer VTR Button Assignment Go to Extension-Wired Extension-Flexible Key screenButton Assignment via PC Programming Select Extension Number / Name for which you want to program Live Call Screening ActivationTwo-way Transfer TWT into Mailbox Two-way Recording TWR into MailboxOne-Touch Two-way Transfer One-Touch TWT into Mailbox Voice Mail Transfer VTR ProgrammingKX-TE Series PBX Programming for APT Integration KX-TE Series PBX Programming for APT Integration Example trunk feature settings KX-TE Series PBX Programming for APT Integration KX-TE Series PBX Programming for APT Integration KX-TD Series PBX Programming via the Managers Extension KX-TD Series PBX Programming for DPT IntegrationSoftware Verification EnterEnter 118 or Enter 117 orKX-TD Series PBX Programming for DPT Integration Version 4.03A5 0008301332 MUK Choose Voice Mail Integration from the System Menu Go to the 1-1 Slot Assignment screen KX-TD500 PBX Programming for DPT IntegrationSet Status to INS KX-TD500 PBX Programming for DPT Integration Go to the 1-3 Extension Port Assignment screen Go to the 1-4 VPS DPT Port Assignment screen Assign Extension Group No. for the port KX-TD500 PBX Programming for DPT Integration KX-TA Series PBX Programming for APT Integration Extension Group Recommended trunk feature settingsPort Press the Store button Press END HoldKX-TA Series PBX Programming for APT Integration Completing the PBX-VPS Connection Important information for KX-TE and KX-TA users PBX Screen output The 3-digit password you entered is displayed Enter the jack number. Screen output # Stop Rec KX-TD500 Click Apply Go to 4-2 Extension Line screenKX-TE Series Installation Manual Installation Manual Live Call Screening Cancel Button Assignment Press Store Two-way Recording Button AssignmentVoice Mail Transfer Button Assignment Two-way Transfer Button AssignmentDial the Voice Mail extension number. Screen output VTR Installation Manual Click OK or Apply KX-TE Series Two-way Recording into Mailbox Live Call Screening Password ControlTwo-way Transfer into Mailbox Restriction on TWR/TWT Activation KX-TD500 Only Section When to Use Inband Integration What is Inband Integration?Guidelines for Inband Integration PBX Requirements for Inband IntegrationMessage Waiting Notification on an SLT Dtmf SignallingScreened Transfer from an SLT Follow-on ID or Called Party ID General Guidelines and Definitions PBX Settings for Inband IntegrationGlobal Parameters PBX Environment PBX Interface ParametersReconnect Sequence on Busy Code Call State Sent to the Voice Mail Port When Default Inband SignallingDigit Translation Table Parameters Outside Transfer Sequence Transfer to Outside ParametersT1232/TE TD612 T308 TD816 Sequences for Voice Mail IntegrationOther PBX TypeKX-TDA Series PBX Programming for Inband Integration Go to the Groups-VMDTMF Group-Group Setting screenGo to Example Settings Installation Manual 165 Click Apply to save the changed data Click Apply to save the changed data KX-TDA Series PBX Programming for Inband Integration Example Settings Click Apply to save the changed data KX-TDA Series PBX Programming for Inband Integration KX-TE Series PBX Programming for Inband Integration KX-TE Series PBX Programming for Inband Integration Example trunk feature settings Installation Manual 175 KX-TE Series PBX Programming for Inband Integration KX-TD Series PBX Programming for Inband Integration Choose Miscellaneous from the System Menu Main MenuSet Card Status to INS KX-TD500 PBX Programming for Inband IntegrationSet Port Status to INS Assignment of the extension line to be connected to the VPS Go to Example Settings Example Settings KX-TD500 PBX Programming for Inband Integration Click Apply to save the changed data Example Settings KX-TD500 PBX Programming for Inband Integration Click Apply to save the changed data KX-TA Series PBX Programming for Inband Integration Mailbox for Extension ExtensionSection Customising the System Starting Up Quick SetupBefore Programming Starting Quick Setup System Security settings Using Quick SetupPBX Environment settings Create mailboxes If Auto Configuration is startedExtension Numbers Mailbox settings Port/Trunk settings Date and Time setting Finalising Quick Setup If Auto Configuration is skipped Port/Trunk settings Date and Time setting Finalising Quick Setup Voice Mail Service Port/Trunk SettingsAutomated Attendant Service Custom Services Interview ServicePort/Trunk Settings Example of a Menu & Transfer Custom Service Programming Custom ServicesConfirming Custom Service Programming Operator ServiceCreating the Default Mailbox Template Setting Mailboxes and GroupsThen click Edit Default Mailbox… Setting Mailboxes and Groups Editing a Mailbox Deleting a Mailbox Subscribers Password ResetTo delete the current password To set the new passwordMailbox Groups Subscriber TutorialExtension Groups Recording Prompts Training the Subscriber Section System Maintenance and Troubleshooting Initialising the VPS Initialising the VPS with KX-TVM/NCV Maintenance ConsoleClick OK Initialising the VPS with the Mode SwitchInitialising the VPS Backing Up the System Click Utility System Back up Make BackupBacking Up the System Operation Resetting the VPSPress the Reset button only Utility Reports VPS TroubleshootingLine disconnection occurs Unable to access to Troubleshooting Glossary Autoplay New Message Company Greeting Dtmf Follow-On ID LCD Mailbox Number Non-Subscriber Playback Volume/Speed Control Rewind System Administrator VPS Installation Manual Installation Manual Index Numerics 151 Wall Mounting Template For KX-TVM50 Wall Mounting Template for KX-TVM200/KX-NCV200 Copyright PSQX4101ZA KK0806TM0

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