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| Troubleshooting Guide 29 | ||
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| Troubleshooting Action Table |
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| PROBLEM |
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| ACTION |
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| During battery status |
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| !" | Replace battery |
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| check, no flash or only |
| !" If there are no blinks after changing battery, |
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| one flash is observed. |
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| clean the battery contacts with an alcohol swab. |
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| Red LED indicator |
| !" | Replace Headpiece cable |
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| continuously blinks at |
| !" If problem continues, report immediately to |
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| cochlear implant center. You may need a new |
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| and/or- Audible Alarm, if |
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| Headpiece or reprogramming. |
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| activated, sounds at one- |
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| second intervals. |
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| Continuous rapid blinks |
| !" Change Program Switch to another program |
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| of the red LED indicator. |
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| position. |
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| (May indicate a faulty |
| !" Report problem to parents and/or cochlear |
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| program.) |
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| implant center. |
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| Green LED does not |
| !" | Recheck battery status. If okay, perform next |
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| illuminate to loud speech |
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| step. |
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| near microphone. |
| !" | Plug in an auxiliary microphone. If LED lights, |
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| then replace Headpiece. |
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| !" Plug the Headpiece Microphone Tester |
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| Earphones into the external input port of the |
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| Processor and turn the function switch to mic test |
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| (!). Note that the LED does not flash in |
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| response to this mode. |
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| !" If problem continues, immediately report to |
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| cochlear implant center. |
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| User reports hearing no |
| !" | Repeat the system check steps: 1. Battery |
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| sound. |
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| Charge Status, 2. Lock Status, 3. |
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| Microphone/System Status. |
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| !" If problem continues, immediately report to |
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| cochlear implant center. |
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| User reports hearing |
| !" Ensure that the cable is inserted into Processor |
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| static |
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| and that the Headpiece is positioned properly on |
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| the user’s head. |
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| !" Turn the volume and sensitivity controls to 12:00 |
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| and 10:30 positions, respectively. |
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| !" If user still reports “static”, replace cable. |
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| !" Visually inspect the microphone for signs of |
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| debris or wear. |
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| !" Use the Headpiece Microphone Tester |
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| Earphones and the microphone tester function. |
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| !" If available, try an auxiliary microphone or |
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| alternate headpiece. |
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| User reports that sounds |
| !" Confirm that no clothing or material is |
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| are muffled or distorted. |
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| obstructing the microphone opening. |
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| !" Repeat the same steps as when static is reported. |
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