Clarion Platinum Sound Processor VI. Troubleshooting Guide, No sound heard no response from user

Page 27

22 Platinum Sound Processor User Guide

VI. Troubleshooting Guide

The following is a description of the most common problems you may encounter with your CLARION Platinum Sound Processor and solutions for addressing those problems. After trying the remedies below, if the problem persists, contact your implant center or Advanced Bionics Corporation for support.

No sound heard; no response from user

!" Ensure that the cable is inserted into Processor, and the headpiece is properly positioned. Turn the Processor off (o) and back to position !, !!, or !!!.

!" If the red LED indicator:

!Does not blink, replace the CLARION battery pack with another fully-charged battery pack or an AA battery pack.

!Blinks quickly 1 to 4 times and then flashes continuously, replace the cable and/or headpiece.

!Blinks quickly 1 to 4 times, followed by 1 or more flashes, stops flashing and no sounds are heard, replace the headpiece. If a headpiece is not available, use the auxiliary microphone with a program that is set up to allow auxiliary input and repeat the process.

!Blinks quickly 1 to 4 times, followed by 1 or more flashes, stops flashing, green LED illuminates in response to loud Speech at the site of the microphone, and sounds are heard, the system is functioning properly.

User hears static

!" Ensure that the sensitivity control is properly set (10:30 position).

!" Replace the cable.

User hears muffled or distorted sounds

!" Ensure that the sensitivity control is properly set (10:30 position).

Page 26 Page 28
Image 27
Page 26 Page 28
Contents Platinum Sound Processor User Guide Contents VII. Caring for Your Cochlear Implant System Labeling Iv Platinum Sound Processor User Guide Platinum Sound Processor Volume ControlDual Color LED Indicator Sensitivity ControlHeadpiece Jack Microphone/System Status Audible AlarmBattery Charge Status Lock StatusAuxiliary Jack II. Headpiece & Cable Single-Unit HeadpieceColor Caps Changing the Platinum Headpiece Color Cap Headpiece ClipHold the hair over the implant flat Cable Battery Replacement III. Batteries & Battery ChargerPlatinum Sound Processor User Guide Battery Charger Platinum Sound Processor User Guide IV. Accessories Platinum Sound Processor KitCarrying Cases Harness Case Leather Carrying CaseSport Carrying Case Series Telecoil Pickup Auxiliary MicrophoneTelephone Adapter Other External Auditory Input Devices Headpiece Microphone Tester EarphonesGetting Started Using the Clarion Platinum Sound ProcessorUsing the Telephone Adjusting for Background NoiseUsing the Clarion Platinum Sound Processor User hears muffled or distorted sounds VI. Troubleshooting GuideNo sound heard no response from user User hears staticHeadpiece or Processor gets wet Headpiece falls offCheck Battery Charge Status Performing a System CheckCheck Lock Status Microphone and System Status Replacing Components Lithium Ion Rechargeable BatteryCable To replace the AA Battery CaseTo replace the Headpiece HeadpieceTroubleshooting Action Table Cleaning VII.Caring for Your Cochlear Implant SystemProcessor Protection Caring for Your Cochlear Implant System Implant ProtectionMailinfo@advancedbionics.com VIII.Future Product Improvements
Top Page Image Contents