Trouble Shooting, Problem Possible Cause Solution

11. TROUBLE SHOOTING

Problem	Possible Cause	Solution
Spark will not arc to the pilot after	Defective piezo ignitor	Check connections to ignitor
repeated pressing of spark ignitor		-If ignitor connections are good but there is no
		spark-replace ignitor

	Broken spark electrode	-Check for broken ceramic insulation
		replace, electrode if broken

	Miss-aligned spark electrode	-If spark is not arcing from the electrode to pilot-
		adjust by loosening screws on pilot base.
		Adjust away from burner and re-tighten

Pilot will not remain lit	Problem with thermocouple circuit	-Check for proper connection of thermocouple
		to rear of valve. If loose, tighten lightly
		-Check pilot for full flame impingement around
		thermocouple. If the pilot is to small - Check
		gas pressure, adjust pilot rate screw, check pilot
		head for blockage.
		-Check thermocouple voltage at rear of valve-
		must be greater than 5 mV. If low , replace
		thermocouple.

	Air in gas line - (Pilot flame dies while	-Bleed line.
	knob is depressed.)	-Check gas line pressure.
		-Contact dealer.

Burners will not remain lit	Problem with thermopile circuit	-Check gasline pressure.
		-Check for flame impingement on thermopile, if
		low see “Pilot will not stay lit”
		-Check thermopile for a Minimum of 300 mV
		when burner switched on.
		-Check wiring to thermostat for breaks.
		BV only: - Check for spillage at draft hood that
		may trip spill switch.

Flame lifting	- Leak in vent pipe	-check for leaks in vent connections
	- Improper vent configuration	-check vent configuration with manual
	- Terminal may be recirculating flue	-check to see if terminal is on correctly
	gases	-May need to install high wind termination cap
		-contact dealer.

BV only: insufficient air for	- Air tight house	- supply make up air to the unit.
combustion	- A Vacuum in room due to other air
	moving device

Glass fogs up	Normal conditions - after the appliance warms up glass will clear
	Due to additives in gas, glass may get hazy during normal use
	Clean when needed.

Blue flames	Normal during start - flame will yellow as the appliance heats up.

Flames are burning “dirty” or Sooting	Flame impingement	-check log position
		-increase primary air by opening venturi
		shutters
		see also “Burners will not stay lit”

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