EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies | Possible Cause | Prevention/Solution |
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Gas leaking from | • Damaged hose. | • Turn off gas at LP cylinder or at source on natural gas systems. If |
cracked/cut/burned |
| anything but burned, replace valve/hose/regulator. If burned, |
hose. |
| discontinue use of product until a plumber has investigated cause |
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| and corrections are made. |
Gas leaking from LP | • Mechanical failure due to rusting or | • Replace LP cylinder. |
cylinder. | mishandling. |
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Gas leaking from LP | • Failure of cylinder valve from | • Turn off LP cylinder valve. Return LP cylinder to gas supplier. |
cylinder valve. | mishandling or mechanical failure. |
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Gas leaking between | • Improper installation, connection not | • Turn off LP cylinder valve. Remove regulator from cylinder and |
LP cylinder and | tight, failure of rubber seal. | visually inspect rubber seal for damage. See LP Cylinder Leak Test |
regulator connection. |
| and Connecting Regulator to the LP Cylinder. |
Fire coming through | • Fire in burner tube section of burner due | • Turn off control knobs and LP cylinder valve. Leave lid open to |
control panel. | to blockage. | allow flames to die down. After fire is out and grill is cold, remove |
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| burner and inspect for spider nests or rust. See Natural Hazard |
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| and Cleaning the Burner Assembly pages. |
Grease fire or | • Too much grease buildup in burner area. | • Turn off control knobs and LP cylinder valve. Leave lid open to |
continuous excessive |
| allow flames to die down. After cooling, clean food particles and |
flames above cooking |
| excess grease from inside firebox area, grease cup, and other |
surface. |
| surfaces. |
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Troubleshooting
Problem | Possible Cause | Prevention/Solution | |
Burner(s) will not light | GAS ISSUES: |
| |
• Trying to light wrong burner. | • See instructions on control panel and in Use and Care section. | ||
using ignitor. | • Burner not engaged with control valve. | • Make sure valves are positioned inside of burner tubes. | |
Continued on next | |||
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page. | • Obstruction in burner. | • Ensure burner tubes are not obstructed with spider webs or other | |
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| matter. See cleaning section of Use and Care. | |
| • No gas flow. | • Make sure LP cylinder is not empty. If LP cylinder is not empty, | |
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| refer to “Sudden drop in gas flow.” | |
| • Vapor lock at coupling nut to LP cylinder. | • Turn off knobs and disconnect coupling nut from LP cylinder. | |
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| Reconnect and retry. | |
| • Coupling nut and LP cylinder valve not | • Turn the coupling nut approximately | |
| fully connected. | additional turn until solid stop. Tighten by hand only - do not use | |
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| tools. |
ELECTRICAL ISSUES: |
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• Electrode cracked or broken; “sparks at | • Replace electrode(s). |
crack.” |
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• Electrode tip not in proper position. | Main Burners: |
| • Tip of electrode should be pointing toward gas port opening on |
| burner. The distance should be 1/8” to 1/4”. Adjust if necessary. |
| Sideburner (if featured): |
| • Tip of electrode should be pointing toward gas port opening on |
| burner. the distance should be 1/8” to 3/16”. Adjust if necessary. |
• Wire and/or electrode covered with | • Clean wire and/or electrode with rubbing alcohol and clean swab. |
cooking residue. |
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• Wires are loose or disconnected. | • Reconnect wires or replace electrode/wire assembly. |
• Wires are shorting (sparking) between | • Replace ignitor wire/electrode assembly. |
ignitor and electrode. |
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