Troubleshooting

Problem	Possible Causes	Solution

Low heat / Low flame	For propane - improper lighting procedure.	Ensure lighting procedure is followed carefully.
when valve turned to high.		All gas grill valves must be in the off position
		when the tank valve is turned on. Turn tank
		on slowly to allow pressure to equalize. See
		lighting instructions.
	For natural gas - undersized supply line.	Pipe must be sized according to installation
		code.
	For both gases - improper preheating.	Preheat grill with both main burners on high
		for 10 to 15 minutes.

Excessive flare-ups/	Sear plates installed incorrectly.	Ensure sear plates are installed with the holes
uneven heat.		towards the front and the slots on the bottom.
		See assembly instructions.
	Improper preheating.	Preheat grill with both main burners on high
		for 10 to 15 minutes.
	Excessive grease and ash build on sear	Clean sear plates and drip pan regularly. Do
	plates and in drip pan.	not line pan with aluminum foil. Refer to
		cleaning instructions.

Burners burn with yellow	Possible spider web or other debris, or	Thoroughly clean burner by removing. See
flame, accompanied by	improper air shutter adjustment.	general maintenance instructions. Open air
the smell of gas.		shutter slightly according to combustion air
		adjustment instructions. (This must be done
		by a qualified gas installer.)

Flames lift away from	Improper air shutter adjustment.	Close air shutter slightly according to
burner, accompanied		combustion air adjustment instructions. (This
by the smell of gas, and		must be done by a qualified gas installer.)
possibly difficulties in
lighting.

Burner will not light with	Dead battery / or installed incorrectly.	Replace with heavy duty battery.
the igniter, but will light
with a match.
	Loose electrode wire or switch terminal	Check that electrode wire is firmly pushed
	wires.	onto the terminal on the back of the igniter.
		Check that the lead wires from the module
		to the ignition switch (if equipped) are firmly
		pushed onto their respective terminals.
	Wrong replacement igniter.	One spark systems must use a one spark
		igniter.
	Improper gap at electrode tip.	Ensure that the collector box is tight and
		the gap between the electrode end and the
		collector box is between 1/8” - 3/16” (3mm-
		5mm). The gap can be adjusted by bending
		the box in or out.
	Lifting flames on burner.	Close air shutter slightly - see previous
		problem.

Humming regulator.	Normal occurrence on hot days.	This is not a defect. It is caused by internal
		vibrations in the regulator and does not affect
		the performance or safety of the gas grill.
		Humming regulators will not be replaced.

Troubleshooting

Problem

Possible Causes

Solution

Low heat / Low flame