Troubleshooting

Problem	Possible Causes	Solution

Grill will not light when the	Lack of gas.	Check to see if tank is empty.
control knob is rotated.	No spark.	Turn off the gas. Remove the grill and searplate to
	No spark.	Turn off the gas. Remove the grill and searplate to
		visually check for spark at the electrode when
		rotating knob. Ensure the electrode wire is
		connected properly.
	Obstruction in burner or orifice.	Do other burners operate? If so, check the burner and gas
		orifice on the malfunctioning burner for an obstruction.
		Refer to cleaning instructions.

Burners burn with yellow	Possible spider web or other	Thoroughly clean burner by removing. See general
flame, accompanied by the	debris, or improper air shutter	maintenance instructions. Open air shutter slightly
smell of gas.	adjustment.	according to combustion air adjustment instructions.

Flames lift away from	Improper air shutter adjustment.	Close air shutter slightly according to combustion air
burner, accompanied by the		adjustment instructions.
smell of gas, and possibly
difficulties in lighting.

Low heat / Low flame when	For propane - improper lighting	Ensure lighting procedure is followed carefully. All gas grill
valve turned to high.	procedure.	valves must be in the off position when the tank valve is
		turned on. Turn tank on slowly to allow pressure to
		equalize. See lighting instructions.
	For natural gas - undersized	Pipe must be sized according to installation code.
	supply line.
	For both gases - improper	Pre-heat grill with both main burners on high for 10 to 15
	preheating.	minutes.
	Low fuel level.	Fill propane tank.
	Obstruction in burner or orifice.	Do other burners operate fine? If so check the burner and
		gas orifice for an obstruction or spider web. Refer to
		cleaning instructions.

Rear burner will not light	Dead battery / or installed	Replace with heavy duty 'AAA' battery. Install with positive
with the igniter, but will light	incorrectly.	terminal down.
with a match.	Loose electrode wire.	Check that electrode wire is firmly pushed onto the
	Loose electrode wire.	Check that electrode wire is firmly pushed onto the
		terminal on the back of the igniter.
	Wrong replacement igniter.	One spark systems must use a one spark igniter.

Excessive flare-ups/uneven	Improper pre-heating.	Pre-heat grill with both main burners on high for 10 to 15
heat.		minutes.
	Excessive grease and ash build	Clean sear plates and drip pan regularly. Do not line pan
	up on sear plates and in drip	with aluminum foil. Refer to cleaning instructions.
	pan.

Humming regulator.	Normal occurence on hot days.	This is not a defect. It is caused by internal vibrations in
		the regulator, and does not affect the performance or safety
		of the gas grill. Humming regulators will not be replaced.

TROUBLESHOOTING

Problem

Possible Causes

Solution