Troubleshooting

of the burner. Shake any loose debris from the burner through the gas inlet. Check the burner ports and valve orifices for blockages. Burner ports can close over time due to cooking debris and corrosion, use an opened paperclip or the supplied port maintenance bit to clean them. Drill out blocked ports using this drill bit in a small cordless drill. The ports are easier to clean if the burner is removed from the grill, but it can also be done with the burner installed. Do not flex the drill bit when drilling the ports, as this will cause the drill bit to break. This drill is for burner ports only, not for the brass orifices (jets) which regulate the flow into the burner. Take care not to enlarge the holes. Ensure the insect screen is clean, tight, and free of any lint or other debris.

Reinstallation: Reverse the procedure to reinstall the burner. Check that the valve enters the burner when installing.

Warning! When reinstalling the burner after cleaning it is very important that the valve/orifice enters the burner tube before lighting your gas grill. If the valve is not inside the burner tube a fire or explosion could occur.

Aluminum Castings: Clean castings periodically with warm soapy water. Aluminum will not rust, but high temperatures and weathering can cause oxidation to occur on aluminum surfaces. This appears as white spots on the castings. To refinish these areas, clean first and sand lightly with fine sandpaper. Wipe the surface to remove any residue and paint with high temperature barbecue paint. Protect surrounding areas from over-spray. Follow the manufacture’s directions for curing.

Problem	Possible Causes	Solution

Low heat / Low flame	For propane - improper lighting procedure.	Ensure lighting procedure is followed
when valve turned to		carefully. All gas grill valves must be in the
high.		off position when the tank valve is turned
		on. Turn tank on slowly to allow pressure
		to equalize. See lighting instructions.
	For natural gas - undersized supply line.	Pipe must be sized according to
		installation code.
	For both gases - improper preheating.	Preheat grill with both main burners on
		high for 10 to 15 minutes.

Excessive flare-ups/	Sear plates installed incorrectly.	Ensure sear plates are installed with the
uneven heat.		holes towards the front and the slots on
		the bottom. See assembly instructions.
	Improper preheating.	Preheat grill with both main burners on
		high for 10 to 15 minutes.
	Excessive grease and ash build on sear plates	Clean sear plates and drip pan regularly.
	and in drip pan.	Do not line pan with aluminum foil. Refer
		to cleaning instructions.

Burners burn with yellow	Possible spider web or other debris, or	Thoroughly clean burner by removing.
flame, accompanied by	improper air shutter adjustment.	See general maintenance instructions.
the smell of gas.		Open air shutter slightly according to
		combustion air adjustment instructions.
		(This must be done by a qualified gas
		installer.)