Problem Possible Causes Solution | Napoleon Grills LD485RB instruction

Problem	Possible Causes	Solution

Flames lift away from	Improper air shutter adjustment.	Close air shutter slightly according to
burner, accompanied		combustion air adjustment instructions.
by the smell of gas, and		(This must be done by a qualified gas
possibly difficulties in		installer.)
lighting.

Humming regulator.	Normal occurrence on hot days.	This is not a defect. It is caused by internal
		vibrations in the regulator and does not
		affect the performance or safety of the
		gas grill. Humming regulators will not be
		replaced.

Burners will not cross	Plugged ports at back of burner.	Clean burner ports. See burner
light each other.		maintenance instructions.

“Paint” appears to be	Grease build-up on inside surfaces.	This is not a defect. The finish on the lid
peeling inside lid or hood.		and hood is porcelain, and will not peel.
		The peeling is caused by hardened grease,
		which dries into paint-like shards, that
		flake off. Regular cleaning will prevent this.
		See cleaning instructions.

Infrared burner (if	Ceramic tiles overloaded with grease drippings	Turn burner off and allow to cool for at
equipped) flashes back	and build-up. Ports are clogged.	least two minutes. Relight burner and
(during operation the		burn on high for at least five minutes or
burner abruptly makes		until the ceramic tiles are evenly glowing
a loud “whoosh” sound,		red.
followed by a continuous
blow-torch type sound	Burner overheated due to inadequate	Ensure that no more than 75% of the
and grows dim.)	ventilation (too much grill surface covered by	grill surface is covered by objects or
	griddle or pan.)	accessories. Turn burner off and allow to
		cool for at least two minutes, then relight.
	Cracked ceramic tile.	Allow burner to cool and inspect very
		closely for cracks. If any cracks are found,
		contact your authorized Napoleon dealer
		to order a replacement burner assembly.
	Leaking gasket surrounding the ceramic tile, or	Contact your authorized Napoleon dealer
	a weld failure in the burner housing.	for instructions on ordering a replacement
		burner assembly.

Problem

Possible Causes

Solution

Cracked ceramic tile.

Allow burner to cool and inspect very