Napoleon Grills LD485RSIB manual Troubleshooting, Problem Possible Causes Solution

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Tube Burner: The burners are made from heavy wall 304 stainless steel, but extreme heat and a corrosive environment can cause surface corrosion to occur. This can be removed with a brass wire brush.

CAUTION! Beware of Spiders.

Spiders and insects are attracted to the smell of propane and natural gas. The burner is equipped with an insect screen on the air shutter, which reduces the likelihood of insects building nests inside the burner but does not entirely eliminate the problem. A nest or web can cause the burner to burn with a soft yellow or orange flame or cause a fire (flashback) at the air shutter beneath the control panel. To clean the inside of the burner, it must be removed from the gas grill: Remove the screw that attaches the burner to the back wall. Slide the burner back and upwards to remove. Cleaning: Use a flexible venturi tube brush to clean the inside of the burner. Shake any loose debris from the burner through the gas inlet. Check the burner ports and valve orifices for blockages. Burner ports can close over time due to cooking debris and corrosion, use an opened paperclip or the supplied port maintenance bit to clean them. Drill out blocked ports using this drill bit in a small cordless drill. The ports are easier to clean if the burner is removed from the grill, but it can also be done with the burner installed. Do not flex the drill bit when drilling the ports, as this will cause the drill bit to break. This drill is for burner ports only, not for the brass orifices (jets) which regulate the flow into the burner. Take care not to enlarge the holes. Ensure the insect screen is clean, tight, and free of any lint or other debris.

Reinstallation: Reverse the procedure to reinstall the burner. Check that the valve enters the burner when installing.

Warning! When reinstalling the burner after cleaning it is very important that the valve/orifice enters the burner tube before lighting your gas grill. If the valve is not inside the burner tube a fire or explosion could occur.

Troubleshooting

Problem

Possible Causes

Solution

Low heat / Low flame

For propane - improper lighting procedure.

Ensure lighting procedure is followed

when valve turned to

 

carefully. All gas grill valves must be in the

high.

 

off position when the tank valve is turned

 

 

on. Turn tank on slowly to allow pressure

 

 

to equalize. See lighting instructions.

 

For natural gas - undersized supply line.

Pipe must be sized according to

 

 

installation code.

 

For both gases - improper preheating.

Preheat grill with both main burners on

 

 

high for 10 to 15 minutes.

 

 

 

Excessive flare-ups/

Sear plates installed incorrectly.

Ensure sear plates are installed with the

uneven heat.

 

holes towards the front and the slots on

 

 

the bottom. See assembly instructions.

 

Improper preheating.

Preheat grill with both main burners on

 

 

high for 10 to 15 minutes.

 

Excessive grease and ash build on sear plates

Clean sear plates and drip pan regularly.

 

and in drip pan.

Do not line pan with aluminum foil. Refer

 

 

to cleaning instructions.

Burners burn with yellow

Possible spider web or other debris, or

Thoroughly clean burner by removing.

flame, accompanied by

improper air shutter adjustment.

See general maintenance instructions.

the smell of gas.

 

Open air shutter slightly according to

 

 

combustion air adjustment instructions.

 

 

(This must be done by a qualified gas

 

 

installer.)

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Contents LD485RSIB Napoleon Gas Grill President’s Limited Warranty Safe Operating Practices Cylinder Specification/Gas Hook Up Propane Cylinder SpecificationsPropane Cylinder Installation Leak Testing Instructions Natural Gas Hook-UpLighting Instructions Off PositionOperating The Grill Infrared Heat Infrared Grilling Chart Food Control Setting Cooking Time Helpful SuggestionsMaintenance / Cleaning Instructions Page Troubleshooting Problem Possible Causes SolutionAffect the performance or safety Ordering Replacement Parts Warranty InformationTools Required for Assembly tools not included Getting StartedMagnet Installation Caster/Bracket InstallationPropane Tank Ring Installation Left and Right Cart Panel InstallationPropane Only Rear Cart Panel Installation Tank Inhibitor Bracket / Propane Tank Mount Installation Front Cabinet Support Installation Heat Shield InstallationCorrect Assembly Incorrect Assembly Grill Head InstallationTwo people are required for this step Battery Pack / Rotisserie Mount Installation Side Shelf Assembly Side Shelf Installation Side Burner InstallationPage Door Assembly Door Installation BushingCondiment Basket Installation Sear Plate InstallationGrids and Warming Rack Installation Grease Tray and Holder InstallationDrip Pan Installation Rotisserie Kit Assembly Instruction Propane Only Proper Hose Connection Propane Only Improper Hose ConnectionNatural Gas Only Proper Hose Connection Natural Gas Only Improper Hose Connection Leak Testing Instructions Parts List Description10ft n/g hose c/w quick disconnect Propane units only Page Accessories & Parts Order Form