Troubleshooting
Problem | Possible Causes | Action Required |
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Mixer will not run. | Bowl guard not closed. | Rotate guard to the right until fully closed. |
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| Bowl not raised. | Raise bowl to highest position. |
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| Timer is not engaged. | Turn timer at least five minutes past “0”, then to |
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| desired time or set time to the green “on” position. |
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| Power not connected properly. | Check all power connections. Plug into a live socket. |
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| (Do not use extension cord!) Test socket with |
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| another item. |
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| Building circuit breaker is off. | Check breaker box. |
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| Internal overload tripped. | SP25 & smaller models: Press stop button then |
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| press reset button. Larger models: Wait two |
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| minutes. Press stop button then press start button. |
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| (If overload continues to trip, reduce batch size |
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| and/or adjust recipe!) |
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| Gear not engaged. | Switch gear fully into position. (Mixer will not operate |
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| if the speed control lever is positioned in between |
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| speeds) |
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Mixer stops during | Internal overload tripped. | SP25 & smaller models: Press stop button then |
mixing. |
| press reset button. Larger models: Wait two |
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| minutes. Press stop button then press start button. |
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| (If overload continues to trip, reduce batch size |
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| and/or adjust recipe!) |
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| Damaged or broken transmission belt. | SP25 & larger models: Technician to replace belt. |
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| Speeds were changed during mixing, | Return speed control lever to a speed model |
| SP80PL only. | position and restart the mixer. |
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Mixer is noisy. | Mixer is not installed on level surface. | Adjust surface or relocate mixer. Make sure rubber |
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| feet are installed. |
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| Bowl not seated correctly or clamps | Ensure bowl is seated into bowl cradle correctly and |
| not in place. | bowl clamps are locked into place. |
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| Agitator not fitted properly. | Remove and attach agitator into position properly. |
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| Overloading bowl. | Reduce batch size. (See Capacity Chart) |
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| Damaged or worn belt. | Replace belt. |
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| Planetary ring gear needs | Technician to inspect for source of noise. |
| more grease. | Reapply |
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Safety guard seized | Clean & lubricate slide sheath. | Technician must drop down planetary to access mat |
(will not move freely). |
| & sheath. |
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Agitators won’t go | Lack of lubrication and/or cleaning | Wipe planetary shaft with a clean damp cloth and |
onto the planetary | of the planetary shaft. | lubricate the shaft with mineral oil or food quality |
shaft easily. |
| grease. |
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