TROUBLESHOOTING REFERENCE
With Proper installation and maintenance, your new Gas Appliance should provide years of trouble free service. If you do experience a problem, this guide will assist a CERTIFIED SERVICE PERSON in the diagnosis of problems and the corrective action to be taken.
SYMPTOM | POSSIBLE CAUSES | CORRECTIVE ACTION |
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1. Pilot will not light with | A. Main shutoff valve closed. | 1. Make sure that the shutoff valve |
Piezo ignitor |
| located on the pipe supplying gas to |
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| the fireplace is open. |
| B. Air in the gas line. | 1. Light a match, turn valve knob to |
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| PILOT position and depress. Keep |
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| match near pilot burner assembly. |
| C. ODS Pilot orifice plugged, | 1. Replace the ODS Pilot assembly. |
| not allowing gas to flow. |
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| D. No gas supply to the fireplace | 1. Check plumbing to see if gas line |
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| has been hooked up to gas supply |
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| 2. Propane tank empty |
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2. Pilot will not stay lit | A. Defective thermocouple | 1. Replace thermocouple. |
after following lighting | B. Thermocoupler fitting not | 1. Carefully tighten fitting. |
instructions. | tight in valve |
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| C. Weak pilot flame | 1. Pilot flame must engulf thermocouple. |
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| Clean and/or adjust pilot for maximum |
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| flame impingement on thermocouple. |
| D. Defective valve. | 1. Replace valve. |
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3. No gas to main burner | A. Plugged main burner orifice. | 1. Carefully remove and clean orifice. |
with pilot flame burning |
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and valve turned to On |
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position. | B. Defective valve. | 2. Replace valve. |
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4. Soot accumulating on logs. | A. Flame touching log surface | 1. Rearrange the logs so that flames do |
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| not touch the logs at any point. |
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5. Both main burner and | A. Insufficient oxygen to | 1. Open outside door or window slightly. |
Pilot flame shuts off. | operate heater. |
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| B. Drafty conditions around | 1. Eliminate draft. |
| burner assembly |
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