CLEANING AND
MAINTENANCE
•Keep the area around the log set clean and clear of debris.
•Occasionally, you may use a soft bristle brush to clean logs.
•Once every year a qualified agency or certified chimney sweep should examine and clean the venting system of the fireplace.
SERVICE HINTS
When Gas Pressure is Too Low
•pilot will not stay lit
•burners will have delayed ignition
•appliance will not produce specified heat
You may feel your gas pressure is too low. If so, contact your local natural gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact DESAʼs Technical Service Department at
You can also visit DESAʼs technical services web site at www.desatech.com.
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they canʼt supply original replacement part(s), call DESAʼs Technical Service Department at
•your name and address
•model and serial numbers of your log set
•how log set was malfunctioning
•type of gas used (natural gas)
•purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they canʼt supply original replacement part(s), call DESA at
•model number of your log set
•the replacement part number
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