Desa V36NR-B, V36P-A, V36N-A, VV36NB(1), VV36PB(1) Observed Problem Possible Cause Remedy

Page 30

30

TROUBLESHOOTING

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does not light after pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 28) or replace burner orifice

 

 

2.

Inlet gas pressure is too low

2.

Contact local propane/LP or natural gas

 

 

 

 

 

company

 

 

3.

Thermopile leads disconnected or im-

3.

Reconnect leads

 

 

 

properly connected

 

 

 

 

 

4.

Thermopile is defective

4.

Replace thermopile

 

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local propane/LP or natural gas

 

 

 

 

 

company

 

 

2.

Burner porting or orifice clogged

2.

Clean burner (see Cleaning and Main-

 

 

 

 

 

tenance, page 28) or replace burner orifice

 

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 28) or replace burner orifice

 

 

2.

Damaged burner

2.

Replace damaged burner

 

 

3.

Gas regulator defective

3.

Replace gas control

 

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Residues from manufacturing processes

1.

Problem will stop after a few hours of

 

 

 

and logs curing

 

operation

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning gas control knob to HI position

1.

Turn gas control knob to LO position and

burner is lit

 

when burner is cold

 

let warm up for a minute

 

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

 

line. Have gas line checked by local pro-

 

 

 

 

 

pane/LP or natural gas company

 

 

3.

Dirty or partially clogged burner orifice

3.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 28) or replace burner orifice

 

 

 

 

 

Glass soots

1.

Flame impingement on logs

1.

Adjust the log set so that the flame does

 

 

 

 

 

not excessively impinge on it

 

 

2.

Debris around burner air mixer

2.

Inspect the opening at the base of the

 

 

 

 

 

burner to see that it is NOT packed with

 

 

 

 

 

any type of material

 

 

 

 

 

Fireplace produces a clicking/ticking noise

1.

Metal expanding while heating or con-

1.

This is common. If noise is excessive,

just after burners are lit or shut off

 

tracting while cooling

 

contact qualified service person

 

 

 

 

 

Remote does not function

1.

Battery is not installed or battery power

1.

Replace 9-volt batteries in receiver and

 

 

 

is low

 

remote control

For..com

111252-01D

Image 30
Contents OWNER’S Operation Installation Manual For Your SafetyFor Your Safety What to do if YOU Smell GAS Table of Contents Safety InformationSafety Information Product Identification Local CodesProduct Features PRE-INSTALLATION PreparationLocation and Space Requirements Clearances Framing and FinishingLocation of Termination CAP Balcony with Perpendicular Side WallVenting Installation Instructions Installation PrecautionsInstallation Planning Horizontal Termination InstallationInstalling Horizontal Vent Cap Noncombustible Exterior Horizontal Termination Configurations Ground Floor InstallationCorner Installation Venting with Two 90 Elbows Installation for Vertical Termination Flat Ceiling InstallationVertical Termination Configurations High Altitude Installation Parts Lists for Venting Kits and ComponentsDesa 5/8 Pipe & Vent Kits Parts Lists for Venting Kits and COMPO- Nents Fireplace InstallationInstalling Optional Blower Accessories Model BK InstallationModel BKT Installation Blower Model BKTInstalling GAS Piping to Fireplace Location Blower Wiring DiagramPressure Testing Gas Supply Piping System Connecting Fireplace to GAS SupplyInstallation Items Needed Checking GAS ConnectionsInstalling Optional Wall Mount Switch GWMS2 Pressure Testing Fireplace Gas ConnectionsReplace the switch bracket Removing Louver Panels Cleaning Glass DoorREMOVING/REPLACING Glass Door Removing Glass DoorsInstalling Rear Brick Panel Installing LOGS, Lava Rock and Glowing Embers Installing Log No Installing Log No Installing LogTo Appliance For Your Safety Read Before LightingTo Turn OFF GAS LightingRemote Operation Cghrctb Operating FireplaceOptional HAND-HELD ON/OFF Series Models Ghrcb and CghrctbInspecting Burners Operating Optional Blower AccessoryPilot Assembly Operating Optional GWMT1 Wall Mounted ThermostatPilot and Burners Cleaning and MaintenanceGlass Door LogsTroubleshooting Observed Problem Possible CauseObserved Problem Possible Cause Remedy Gas leak. See Warning statement Illustrated Parts Breakdown CHDV36NR-BParts List Parts ListBurner Assembly for Models KEY Part Number Description QTY Specifications Replacement Parts Service HintsTechnical Service Parts Under WarrantyOwners Registration Form Postage Required Accessories Warranty Information Limited Warranty DIRECT-VENT Fireplace