If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE | |
Nothlng | will | The power cord is not plugged |
operate |
| into a live circuit with proper |
|
| voltage. |
|
| Range is not properly connected |
|
| to gas supply. |
|
| A household fuse has blown or |
|
| a circuit breaker has tripped. |
|
| Controls are not set correctly. |
|
| The flow of combustion andlor |
|
| ventilation air to the range is |
|
| blocked. |
The oven will not | The Oven Temperature Control | |
operate |
| is not turned to a temperature |
|
| setting. |
Burner | fails to | The power cord is not plugged |
light |
| into a live circuit with proper |
|
| voltage. |
|
| A household fuse has blown or |
|
| a circuit breaker has tripped. |
|
| Burner ports are clogged. |
Burner | flames | Burner ports are clogged. |
are uneven |
| |
Burner flames lift off ports, are yellow, or are noisy when turned off
Burner | makes | Burner is wet from washing. |
rht:ii; | noi |
|
SOLUTlON
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Contact an authorized Whirlpools” service technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Push in and turn the Oven Temperature Control to a temperature setting.
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see
page 6).
Clean with a straight pin (see page 16).
Clean with a straight pin (see page 18). If this fails, call an authorized WhirlpoolSM service technician for service.
Contact an authorized WhirlpoolSM sewice technician to check air/gas mixture.
Let dry.
continued on next page
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