TROUBLESHOOTING GUIDE
Problem | Possible Cause | Solution |
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Scooter does not run | Undercharged battery |
Charger is not working
Charge the battery. A new battery should have been charged for at least 12 hours before using the scooter for the first time and up to 12 hours after each subsequent use.
Check all connectors. Make sure the charger connector is tightly plugged into the charging port and that the charger is plugged into the wall.
Make sure power flow to the wall outlet is on.
You may check to see if your charger is working by using a volt meter or ask your local Razor authorized service center to test your charger for you.
Loose wires or connectors | Check all wires and connectors to make sure they are tight. |
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Scooter was running but | Power will automatically shut off if the motor is overloaded. |
suddenly stopped |
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| An excessive overload, such as too heavy a rider or too steep a hill, could |
| cause the motor to overheat. If the scooter suddenly stops running, wait |
| a few seconds and then push the breaker to reset the circuit. Correct the |
| conditions that caused the breaker to trip and avoid repeatedly tripping the |
| breaker. |
Short run time (less than | Undercharged battery |
40 minutes per charge) |
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Battery is old and will not accept full charge
Charge the battery. A new battery should have been charged for at least 12 hours before using the scooter for the first time and up to 12 hours after each subsequent use.
Check all wires and connectors. Make sure the battery connector is tightly plugged into the charger connector and that the charger is plugged into the wall.
Make sure power flow to the wall outlet is on.
Even with proper care, a rechargeable battery does not last forever. Average battery life is 1 to 2 years depending on scooter use and conditions. Replace only with a Razor replacement battery.
| Brakes are not adjusted properly | Refer to adjusting the brakes instructions on page 4. |
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Scooter runs sluggishly | Driving conditions are too stressful | Use only on solid, flat, clean and dry surfaces such as pavement or level |
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| ground. |
| Tires are not properly inflated | The tires are inflated when shipped, but they invariably will lose some |
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| pressure between the point of manufacturing and your purchase. Refer to |
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| instructions on page 5 of this manual to properly inflate tires. |
Scooter is overloaded
Brake rotor is dragging on pads
Brakes are not adjusted properly
Make sure you do not overload the scooter by allowing more than one rider at a time, exceeding the 220 lb. maximum weight limit, going up a hill
or towing objects behind the scooter. If the scooter is overloaded, the circuit breaker may trip and shut off power to the motor. Correct the riding conditions that caused the overload, wait a few seconds, and then push the breaker to reset the circuit.
Use your fingers to twist the caliper adjuster in either direction until rotor is centered between pads.
Refer to adjusting the brakes instructions on page 4.
Need Help? Visit our website for replacement parts, product support and a list of authorized service centers at www.razor.com or call toll free
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