Panasonic manual Pure IP-PBX, Model No. KX-NCP500

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User Manual

Pure IP-PBX

Model No. KX-NCP500

KX-NCP1000

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KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0000 or later

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Contents Model No. KX-NCP500 Pure IP-PBXWireless System Cellular Phone FeaturesIP Communication IP SoftphoneACD Report Server KX-NCV200 Easy OperationBuilt-in Simplified Voice Message Communication Assistant CACall Centre This ManualCA Call Accounting Server and Web Client Feature Highlights Trademarks Safety NoticesImportant Safety Instructions For the PBX For All Telephone EquipmentRequirements What is User Information?Read and understand all instructions For users in New Zealand only For users in the European Union onlyFor business users in the European Union Page Table of Contents Administrative Features 161 Using User-supplied Equipment 150Exchanging the Settings between Extensions 169 Using a Display Proprietary Telephone 172224 221232 236Table of Contents Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used?Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay ExamplesIcon Descriptions RestrictionsDesired no Extension no Phone no Account codeButtons on the PT Flexible Buttons When You Use a Panasonic Proprietary TelephoneAuto DIAL/STORE Auto ANS Auto Answer/ Mute Soft ButtonsConf Conference FLASH/RECALLCall Forwarding FWD/Do Not Disturb DND Voice CALL/MUTENavigator Key/Jog Dial/Volume Key Programmable Feature PFCustomised Buttons FeatureButton CTI Calling Another Extension How to Follow the StepsConnection Example This diagram shows you a connection exampleBasic Calling Making CallsCalling Another Extension To call an extension Intercom CallTo call an operator Operator Call Calling an Outside PartyOutside Phone no Group noTo select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge ReferenceTo call with one touch Using an Account Code Account Code EntryCustomising Your Phone Customising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number Using Numbers Stored in the PBX System Speed DiallingTo dial To set/cancel To a Preset Number by Going Off-hook Hot LineDesired Phone no Quick dialling no Using a Preprogrammed Number Quick DiallingRedialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extensionTo answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy CancelSending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For an extension receiving a message waiting indication For an extension leaving a message waiting indicationFor an extension leaving a message waiting indication For an extension receiving a message waiting indicationTo call back Joining an Existing Call Executive Busy OverrideTo clear message waiting indications left on your extension To join an outside call To join an intercom callFor the originating extension Party joining the callDuring a conversation To talk to each party alternatelyMonitoring Another Extension Call Monitor To an Extension Refusing the Call DND OverrideTo monitor To access Accessing the Isdn Service Isdn Service AccessService code Outside lineTo change the method Alternating the Calling Method Alternate Calling-Ring/ VoiceTo call Walking COS Calling without RestrictionsTo call with a verification code Verification Code Entry Extension PINAll Security Mode No Security Mode/Trunk Security ModeCalling through Disa To call an extensionTrunk Security Mode/All Security Mode No Security ModeTo call an outside party Time limit To retryThrough Disa From another extensionYour Answering Calls Receiving CallsRed on Set Answering Hands-free Hands-free AnswerbackAnswering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call PickupSpeaker no Through an external speakerTo answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting callerTo end a conversation To request Mcid Transferring a Call Call Transfer During a ConversationTransferring to an Extension in the PBX To transferTo transfer with one touch One-touch Transfer SLTTransferring to an Outside Party Using the PBX Service Press ISDN-Hold Dial phone number Customising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold At the holding extension Call Hold Retrieve To retrieve a call Call Hold RetrieveHeld line no Holding in a System Parking Zone Call Park Hold Mode Change PT onlyTo set Flashing green slowly Your held callParking zone no. Specified To retrieve Call Park RetrieveParking zone no After you park a call, you can perform other operations To leave the conversation and then let the two parties talk Talking to Two Parties Alternately Call SplittingSLT Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party Press CO, ICD Group, PDN SDN, or Intercom Press Hold To hold the second call and then talk to the original partyDefault To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyAdding Other Parties during a Conversation Conference Multiple Party ConversationTo establish a conference call DesiredPress Recall Dial desired To add another party on hold to a conference To add four or more parties to a conferenceCustomising the Buttons Create or edit a Conference button To leave a conference Leaving a Conference Unattended ConferenceTo return while others are talking To complete a conversationTo leave a conference involving two outside parties Leaving a Conference Leaving Three-party ConferenceYour extension on the outside call Letting a Third Party Join Your Call Privacy ReleaseOther extension that S-CObutton Tone Enter Talk with multiple parties PT/SLT/PS Flashing red Mute MuteIf parts of the conversation cannot be heard During a conversation using the handsetTo talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Noise Operating DistanceLight Pattern Off PDN Button Status SDN Button Status Using a PDN/SDN ButtonStandard SDN Key Mode Enhanced DSS Key ModeSDN Direct Dial Light Pattern Flashing red rapidly PDN Button StatusCall Hold Retrieve Call Hold and Call Hold RetrieveTo retrieve a call at the holding extension To retrieve a call from another extension-only Regular HoldTo transfer a call to a PDN extension Call Transfer Using SDN ButtonForwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD To set Follow Me from another extension Time To set the timer for No Answer and Busy/No AnswerICD Group Extension no When in FWD/DND Setting Mode When in FWD/DND Cycle Switch ModeFlashing red slowly DND mode To switch FWD/DND status for outside calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for intercom calls Virtual PSTo set and clear FWD/DND for outside/intercom calls FWD/DND button To set ringing When you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Line noOperation Reference When Accessing Your Message Box Using Voice Messaging Built-in Simplified Voice Message SVMDial Tone Operation NoTo record Recording a Normal Greeting MessageTo play back To clear Recording a Greeting Message for Each Time ModeEnter Off-hook Enter Enter 0 to 2 as you desire Redirecting Your Calls to Your Message BoxLeaving Voice Messages To listen to voice messages Listening to Voice Messages Left by CallersTo clear the voice message that you are listening to Operation No Operations To clear voice messages from the SVM Log To listen to voice messages while your display is lockedYour Extension PIN Off-hook Dial desired phone Number of a destination Accessing Your Message Box from an Outside TelephoneDesired extension no Message no Message Example 117 To unlock To lockTo make an outside call while your extension is locked 119 Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a Call121 To allow/deny a paging announcement Paging Deny Answering/Denying a Paging AnnouncementFor a caller To make/answer a broadcasting callCaller Called PartyTo end a conversation with a specific party To end a conversation with a specific partyFor a called extension Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsTo stop or answer the ringback Hour/minuteTo confirm Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DNDDo Not Disturb DND 129 To switch the FWD/DND status for outside calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for intercom calls 131 To set/cancel for outside calls Automatic Call Waiting To set/cancel for intercom calls Manual Call WaitingCall Waiting Tone Whisper OhcaClip To show/prevent 135 733 Turning on the Background Music BGM To select and set/cancelBGM no 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode DPT Some wired telephones are prohibited from using this feature Features Clearing Features Set at Your Extension Extension FeatureTo set Log-in/Log-out Utilising the Call CentrePT/PS To enter/leave Not Ready modeFlashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History Initial DisplayTo clear Call Log History Display PTTo change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue RedirectionIf a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone If an External Relay is Connected To switch on the relayRelay no To answer a sensor call If an External Sensor is ConnectedIf a Host PBX is Connected Accessing External Services External Feature Access EFACall Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To listen to messages To transfer a call to a mailboxScreening Calls Live Call Screening LCS Alarm Tone Operation FlowchartNo operation Flashing green slowly MonitoringTo record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer 160 Check-in Administrative FeaturesTo check To check out a room with/without printing an invoice Check-outOther charges Enter other charges 001 24 H* hour/minute 12 H * hour/minuteTo change the cleaning status of a room Cleaned-upCustomising the Buttons Create or edit a Cleaned-up button 761 0300 To exchange your settings with another extension Exchanging the Settings between ExtensionsWalking Extension Main Office Enhanced Walking ExtensionTo set an extension to Service-out status Example b When two users share one telephoneUsing the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log buttonTo store the caller’s information in personal speed dialling To clear the log informationTo call with the Redial button Calling with the Outgoing Call LogCalling with the Directory Using the DirectoriesTo select and call To store a Personal Speed Dialling Directory item Storing Names and NumbersEntering Characters Standard modeStandard mode for RU model Option mode Option mode for CE model Option mode for GR model Option mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessRefer to To switch display Using an IP Proprietary TelephoneSelf Labelling KX-NT366 and KX-NT400 only Operation List Using a KX-HGT100 SIP Extension186 Message Waiting DND Override*2 Speed Dialling To prevent your number from being shown To showCellular Phone Features Cellular Phone FeaturesTo establish a three-party conversation Talking to Two Parties Alternately Call SplittingParty is placed on hold Wait for an answer Talk.On-hook Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension Dial LockTo change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Red on Manual196 During a conversation with an extension Restriction Level Control Dial Tone TransferTo start/stop the background music Turning on the External Background Music BGMRecording Outgoing Messages OGM To clear the message To record from an external BGM MOH portOutside line no To re-enable an outside lineReleasing Network Direct Station Selection Ndss Monitor Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal ProgrammingStored Extension PIN Setting Features Settings on the Programming ModeLittle Dark Selection & Parameter Is heard without ringing Speaker. Hands-free mode Personal Absent Message Creating your personal message FWD N/A TimerCall Forwarding FWD/Do Not Disturb DND Call Pickup DenyKey Pad Tone Set*1 Paging Deny*1Extension PIN Personal Identification Number Extension Dial LockOne-touch Dialling Assignment Mode Selection ORname To store the names and numbers in personal speed diallingTo edit the names and numbers of personal speed dialling Clearing FeaturesOr Pause Or Store Programming Input Customising the Buttons+ 0/1/2/3*5 + # + Tenant no + Extension no. + # + delayed ringing time 0-7 *9 To exit at any time, lift the handset 1234Tone type no To clear the buttonProgramming Information Manager ProgrammingChanging Call Charges and Extension Control Manager Programming+ Extension no. + 1 to lock Setting the verification code PIN Customising Your System System Programming System PasswordList Programming is shown below. Programme numberSecret Back to Previous MenuEntering the programming mode ProcedureTo exit the programming mode at any time, lift the handset Exiting the modeDate & Time System Programming12-hour Format 24-hour FormatTo confirm your entry after storing data System Speed Dialling NumberExtension Number System Speed Dialling NameExtension Name Section Appendix Troubleshooting TroubleshootingTroubleshooting Toll restriction is activated Line access number was not storedAn account code is required Time limit has run outOther party has set Data Line Security Other party has not set the Call Waiting featureSet the date and time by system programming 235 Feature Number Table Feature Number TableFeature While dial tone is heard Default NewDefault Additional digits/buttons New Default Additional digits/buttons New Group no digits 710 711 712 713 714 715 716 Isdn Feature While dial tone is heard Default New 731 732 733 751 730 790 736 735 739 710 711 712 761 727 782 783 780 785 784 799 Default Feature While dialling or talking Feature While busy, DND or call tone is heardFixed Number What is This Tone? What is This Tone?When going off-hook While on-hookBusy Tone When you make callsWhen setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Changed Contents New ContentsRevision History KX-NCP500/KX-NCP1000 Pbmpr Software File Version252 Index Index Contrast Selection, Display 206 CTI Button 147 26, 28, 60 258 Page For Future Reference
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KX-NCP500 specifications

The Panasonic KX-NCP500 and KX-NCP1000 are advanced communication systems tailored for businesses seeking reliable and feature-rich solutions. Both models belong to the KX-NCP series, which is renowned for its versatility, scalability, and integration capabilities.

The KX-NCP500 is designed for small to medium-sized enterprises, while the KX-NCP1000 caters to larger organizations requiring more extensive communication solutions. Both systems benefit from a modular architecture that allows businesses to customize their telephony setup based on individual needs.

One of the key features of these systems is their hybrid technology, which supports both traditional analog and digital telephony alongside Voice over Internet Protocol (VoIP). This dual capability enables organizations to optimize their communication infrastructure, reducing costs and enhancing flexibility. The systems can seamlessly integrate with existing telephone lines while allowing companies to transition to IP-based solutions over time.

Another standout characteristic is the advanced call handling capabilities. Both models support features such as call forwarding, call queuing, and conference calling, ensuring that businesses can maintain efficient communication. The ability to manage multiple line appearances and extensions makes it easy for users to navigate incoming calls effectively, which is vital for customer service and internal coordination.

The KX-NCP500 and KX-NCP1000 also come with robust management tools, including a web-based interface for easy configuration and monitoring. This user-friendly interface allows IT administrators to manage users, configure settings, and analyze call data effortlessly. Additionally, the systems offer enhanced security features, including SIP trunking, encryption, and secure communications, which are crucial for protecting sensitive business information.

For businesses looking to expand their communication capabilities, both models support a wide range of peripheral devices. This includes not only standard desk phones but also wireless handsets, video phones, and specialized devices designed for specific industries, such as hospitality and healthcare.

Furthermore, the systems provide options for unified communications, enabling organizations to integrate email, instant messaging, and video conferencing into their everyday workflows. This holistic approach fosters collaboration and enhances productivity among teams.

In summary, the Panasonic KX-NCP500 and KX-NCP1000 stand out for their hybrid telephony capabilities, comprehensive call handling features, and user-friendly management tools. Their scalability and integration possibilities make them ideal choices for businesses of varying sizes, helping them to achieve efficient and cost-effective communication solutions.
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