TROUBLESHOOTING
Refer to the following instructions to check and correct any failure before contacting service personnel.
SYMPTOM |
| POSSIBLE CAUSE |
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| CORRECTIVE ACTION |
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Scale does not turn on | 1. | Dead Battery | 1. |
| Replace batteries |
| 2. | Faulty electrical outlet | 2. Use a different outlet | ||
| 3. | Bad power supply | 3. |
| Replace adapter |
Questionable weight or | 1. | External object | 1. |
| Remove interfering object |
the scale does not zero |
| interfering with the scale |
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| from the scale |
| 2. The display did not show | 2. | Ask the patient to get off | ||
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| ”0.0” before weighing |
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| the scale, zero the scale |
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| and begin weighing |
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| process again |
| 3. Scale is not placed on a | 3. | Place the scale on a level | ||
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| level floor |
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| floor and begin weighing |
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| process again |
| 4. | Scale is out of calibration | 4. | Check weight with known | |
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| weight value |
| 5. | Improper Tare | 5. | Place the item to be tared | |
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| on the scale ramps. Press |
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| REWEIGH. Once the |
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| weight of the item is |
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| displayed, press TARE. |
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| Place the patient and the |
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| tared item back on the |
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| scale. Press REWEIGH |
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| again. |
Weighing is performed but | The patient is not sitting still | Ask the patient to be still or | |||
the display shows “weigh” |
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| you can change to live weight | ||
and “reweigh” every few |
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| setting | ||
seconds; the weighing |
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process takes too long and |
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no weight is displayed. |
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The display shows | The load on the scale | Remove the excess weight | |||
“Overload” message | exceeds the capacity | and use the scale according to | |||
| (600 Lbs) | its limits | |||
The display shows | The batteries are empty | Replace batteries according to | |||
“LOW BAT” message |
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| instructions | ||
The display shows | There is a problem with one | Check load cell cable | |||
“Load Cell Error” message | or more load cells or the load | connection at the display and | |||
| cell cable is disconnected. | platform assembly ports. If the | |||
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| problem is not corrected, refer | ||
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| to qualified service personnel | ||
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| to replace the defective load | ||
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| cell |
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