standby or hibernation, an optional AC power supply is provided to ensure the headset can be continuously charged
PROBLEM
My headset does not work with my softphone.
Possible Cause | Solution |
Incorrect softphone selected | Ensure you have selected the softphone you |
| are using through the software. If the |
| softphone you are using does not appear |
| on the list, please check |
| www.plantronics.com for software updates |
Headset has a flat battery | Ensure your battery is fully charged. If you |
| are using a laptop that regularly goes into |
| standby or hibernation, the AC power |
| supply is available to ensure the headset |
| can be continuously charged |
Use the audio settings on the computer or
PROBLEM
I plugged everything in but the lights won’t come on.
Possible Cause | Solution |
Computer not turned on | Check that the computer is turned on and not |
| in standby or hibernation mode. |
Insufficient power from USB port | If using a USB hub, check that the AC power |
| supply is correctly connected and that the hub |
| can supply 250mA to charge the headset. |
PROBLEM |
|
I cannot hear caller / dial tone. |
|
Possible Cause | Solution |
Too far away from base | Ensure you are within range of the base |
Listen volume too quiet | Adjust the Listen Volume Control on the |
| headset, softphone and PC audio control. |
| Ensure the headset speaker is positioned |
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