Plantronics CS60-USB DECT manual Problem

snugly over your ear

Incorrect softphone model selected

Ensure you have selected the correct soft

phone model through the software

Headset has flat battery

Recharge the battery by placing the headset

in the Headset Docking Cradle.

PROBLEM

Callers cannot hear me.

Possible Cause

Solution

Mute is selected

Press the mute button once. The audible

mute indicator should then stop beeping.

Headset microphone boom aligned

Align the headset boom

incorrectly

with your mouth

Speak volume is too low

Increase the speak volume on your soft

phone until you can be heard by callers. If

the volume is still too low, increase the

microphone level on your computer.

PROBLEM

Receive sounds distorted.

Possible Cause

Solution

Listen volume too high

Lower the receive volume on your

softphone until the distortion disappears.

If the distortion is still present, lower the

listen volume control on the computer.

PROBLEM

Possible Cause

Solution

Speak volume is too high

Lower the speak volume on your softphone

until the noise or sidetone disappears. If the

noise or sidetone is still present, lower the

microphone volume control on the computer.