Problem

	snugly over your ear
Incorrect softphone model selected	Ensure you have selected the correct soft
	phone model through the software
Headset has flat battery	Recharge the battery by placing the headset
	in the Headset Docking Cradle.
PROBLEM
Callers cannot hear me.
Possible Cause	Solution
Mute is selected	Press the mute button once. The audible
	mute indicator should then stop beeping.
Headset microphone boom aligned	Align the headset boom
incorrectly	with your mouth
Speak volume is too low	Increase the speak volume on your soft
	phone until you can be heard by callers. If
	the volume is still too low, increase the
	microphone level on your computer.
PROBLEM
Receive sounds distorted.
Possible Cause	Solution
Listen volume too high	Lower the receive volume on your
	softphone until the distortion disappears.
	If the distortion is still present, lower the
	listen volume control on the computer.
PROBLEM

I can hear too much background conversation, noise or sidetone.

Possible Cause	Solution
Speak volume is too high	Lower the speak volume on your softphone
	until the noise or sidetone disappears. If the
	noise or sidetone is still present, lower the
	microphone volume control on the computer.