Mitel sx-200, SX-2000 manual Feature Levels 50003510 Revision a

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Table of Contents

Speed Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Basic Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Abbreviated Dial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Call Forward Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Calls Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Date and Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Listed Directory Number (LDN) Keys. . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Subattendant - Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Subattendant - Station DND Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SUPERSET 3DN and SUPERSET 4DN Auto-Answer For Directed Page Calls . . . 192

SUPERSET 3DN and SUPERSET 4DN Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SUPERSET LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Swap (Trade Calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Swap Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System Fail Transfer (SFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System Identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System ID Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tandem Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

TAPI Support Over DNIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Toll Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Tone Demonstration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Tone Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Traffic Measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Transfer Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Transfer Security (Recall). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Answer From Any Station (TAFAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Circuit Descriptor Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . 196

Trunk Operation - Non-Dial-in CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Operation - Tie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - CO (LS/GS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Trunk Support - E&M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Trunk Support - T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Vacant Number Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Whisper Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Feature Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

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Revision A

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Contents General Information Guide Lightware 19, Release SX-200 EL/SX-200 ML General Information Guide 50003510 Revision a Table of ContentsConfiguration Revision a 50003510 SX-200 General Information GuidePeripherals Table of Contents SX-200 General Information Guide 50003510 Revision a Vii Viii Revision a 50003510 50003510 Revision a Revision a 50003510 Feature Levels 50003510 Revision a SX-200 General Information Guide Purchasable System Options Glossary of Terms 50003510 Revision a SX-200 General Information Guide Xiv Revision a 50003510 History Product OverviewSX-200 General Information Guide Product Overview Theme Flexibility, Reliability, Usability SX-200 EL System SX-200 General Information Guide SX-200 ML System SX-200 ELx Cabinet SX-200 Light Peripheral Cabinet SX-200 Spine Peripheral Bay SX-200 IP Node SX-200 General Information Guide SX-200 EL/ML Peripheral Devices IP Peripherals SX-200 EL only Voice Capabilities50003510 Revision a Spine SX-200 General Information Guide Standard TelephonesProduct Overview SX-200 General Information Guide Data Capabilities SX-200 General Information Guide Revision a 50003510 Hotel/Motel Voice over IP VoIPBusiness/Commercial/Institutional Assisted Living Supporting Applications Call ManagementACD Telemarketer Application Mitel MyAttendant Automated AttendantCentralized Voice Mail FAX Tone DetectionCentralized Attendant NuPoint Messenger Data SwitchingTenanting Mitel Application Interface MAI PackageMitel Tapi Desktop Software MiteI Express Messenger6100 CCS product incorporates Mitel Networks 6100 Contact Center SolutionsMitel Networks 6500 Speech-Enabled Applications Basic Rate Interface Card Isdn SupportIsdn Primary Rate Interface Card SX-200 General Information Guide Isdn Network Gateway North America only SX-200 MyAdministratorSystem Fail Transfer About the Main Control Card ConfigurationSX-200 EL Control Cabinet SX-200 EL System ConfigurationConfiguration SX-200 General Information Guide Configuration Page Connecting Peripheral Bays SX-200 General Information Guide Connecting SX-200 IP Nodes Maximum Number of T1 Links SX-200 ML System Configuration SX-200 General Information Guide Page Connecting a Peripheral Bay SX-200 ML FD System Configuration SX-200 ML FD Configuration Revision a 50003510 SX-200 RM Peripheral Cabinet SX-200 Light Peripheral Cabinet ONS/CLASS Line Card Peripheral Interface Cards and ModulesUniversal Card Direct Inward Dial did Trunk Card SX-200 General Information Guide Digital Line CardLS/GS Trunk Card LS/CLASS Trunk CardDigital Control and Digital Services Cards and Modules Control Triple CIM Card SX-200 General Information Guide Bay Control CardControl Dual FIM Carrier Card Control Triple FIM Carrier CardDSP Module Single Maintenance ModuleT1/E1 Module CIM Copper Interface ModuleSX-200 Wall Mount Bracket SX-200 Spine Bay SX-200 Spine Configuration 50003510 Revision aSX-200 Spine Modules Power SuppliesBay Power Supply Power ModuleUninterruptible Power Supply UPS Transfer Relays SX-200 General Information Guide Power SupplyPower Consumption Power Dissipation watts Power Supply TYP. Watts TYP+20%Introduction PeripheralsMitel Networks 5201 IP Phone Revision a 50003510 Mitel Networks 5010 IP Phone 50003510 Revision a Mitel Networks 5010 IP PhoneMitel Networks 5020 IP Phone Revision a 50003510 Mitel Networks 5020 IP PhoneMitel Networks 5215 IP Phone 50003510 Revision a Mitel Networks 5215 IP PhoneMitel Networks 5220 IP Phone Revision a 50003510 Mitel Networks 5220 IP PhoneMitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit Attendant Consoles Superconsole 1000 Attendant Console Revision a 50003510 Superconsole 1000 Attendant ConsoleSuperset 7000 Attendant Console 50003510 Revision a Superset 7000 Attendant ConsoleSuperset 4000 Series Telephones Softkeys Handset, Speaker, and Ringer Volume ControlMicrophone key Speaker keySuperset 4001 Telephone Revision a 50003510 SX-200 General Information Guide Line Status IndicatorsSuperset 4001 Telephone Headset PortSuperset 4015 Telephone 50003510 Revision a Superset 4015 TelephoneSuperset 4025 Telephone Revision a 50003510 Superset 4025 TelephoneSuperset 4090 Telephone 50003510 Revision a Superset 4090 TelephoneSuperset 4125 Telephone Revision a 50003510 Superset 4125 TelephoneSuperset 4150 Telephone 50003510 Revision a Superset 4150 TelephoneSX-200 General Information Guide Mitel Networks 5448 Programmable Key Module Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks Programmable Key Module Speed Call keys Feature keys Line Appearance keysMitel Networks Programmable Key Module 50003510 Revision a Interface Modules Superset Interface Module Superset Interface Module DSS/BLF Interface Unit Revision a 50003510 DSS/BLF Interface UnitMusic-On-Hold/Pager Unit Music-On-Hold/Pager Unit DMPDatasets Dataset 1103 Typical Application Revision a 50003510 Dataset 1103 StandaloneDataset 2103 Standalone 50003510 Revision a Dataset 2103 StandaloneSMART-1 Device Revision a 50003510 SMART-1DevicesDigital Line Monitor Auto Attendant FeaturesDigital Line Monitor DLM Mitel Express Messenger Voice MailVoice Mail Features Peripherals SX-200 General Information Guide NuPoint Messenger Voice Mail SX-200 General Information Guide 100 Revision a 50003510 50003510 Revision a 101 Feature Description102 Revision a 50003510 SX-200 General Information Guide Feature Categories50003510 Revision a 103 Feature Description104 Revision a 50003510 50003510 Revision a 105 106 Revision a 50003510 Centrex 50003510 Revision a 107108 Revision a 50003510 Smdr 50003510 Revision a 109110 Revision a 50003510 50003510 Revision a 111 112 Revision a 50003510 50003510 Revision a 113 114 Revision a 50003510 SIG 50003510 Revision a 115116 Revision a 50003510 Superset 4DN 50003510 Revision a 117LS/GS 118 Revision a 50003510Account Codes Verified Feature Description Abbreviated DialAccess Codes Global Find Account Codes120 Revision a 50003510 Account Codes Verified Special DisaAdd Held Analog NetworkingAttendant Abbreviated Dial Number Entry Attendant Access DialAttendant Advisory Message Setup Attendant Alarm ReadoutAttendant Callback Busy/No Answer Attendant Call Forward Setup and CancelSX-200 General Information Guide Attendant Bell Off Attendant Busy OverrideAttendant Console LCD Display Feature Description Attendant ConferenceAttendant Console Display Language Attendant Console Last Call RetrieveAttendant Console Lockout Attendant Date and Time SetupAttendant Default Call Positions SX-200 General Information Guide Attendant Console LDN KeysAttendant Directed Call Pickup Attendant Disa Code SetupAttendant Do Not Disturb DND Setup, Cancel or Override Attendant Destination Dest Key126 Revision a 50003510 SX-200 General Information Guide Attendant Function AccessAttendant Hold Positions Attendant Individual Directory Number Attendant Lockout AlarmAttendant Message Waiting Setup and Cancel Attendant Implicit New CallAttendant Multi-New Call Tone Attendant Night/Day SwitchingAttendant Paging Access Attendant Paged Hold AccessAttendant Timed Recall Feature Description Attendant Serial CallAttendant Tone Signaling Attendant Source KeyAuto Hold SX-200 General Information Guide Attendant Trunk Busy-OutAttendant Trunk Group Status Display Auto Answer50003510 Revision a 131 Automated Attendant Default DestinationAutomated Attendant Front End Recording Automated Attendant Illegal Number HandlingAutomated Attendant Vacant Number Routing Automated Attendant Prefix DigitsAutomated Attendant RAD Operation Automated Attendant Resource AllocationACD Longest Idle Agent ACD PathACD Positions ACD DisplaysACD Real Time Event SX-200 General Information Guide ACD MobilityACD Predictive Overflow ACD Printed Reports50003510 Revision a 135 Feature Description ACD Recorded AnnouncementsACD Sets Automatic Number Identification ANI on Outgoing Trunks136 Revision a 50003510 Automatic Route Selection ARSBroker’s Call With Transfer Transfer With Privacy Background MusicBRI Card Support Broker’s Call Station Swap138 Revision a 50003510 CalculatorCall Forwarding 50003510 Revision a 139 Call Park System Orbit SX-200 General Information Guide Call LoggingCall Park from Single-line Sets Call Park from Multi-line SetsCentralized Attendant CamponCampon Priority Over Call Forward Busy Campon Warning Tone142 Revision a 50003510 Class Custom Local Area Signaling Services for Digital SetsCentrex Compatibility Single Flash Over Trunk Class of Restriction CORCO Line Group Key Feature Description Class of Service COSClear All Features CO Line Type Direct Access Bypass Key System Toll ControlCustomer Data Entry CDE Customer Data Entry Default DataConsoleless Operation Contact MonitorData ADL Speed Call Originate Feature Description Data Account CodesData Associated Data Line ADL Data ADL HotlineData Modem Pooling SX-200 General Information Guide Data Auto AnswerData Automatic Data Route Selection Adrs Data Hunt GroupsData Transceiver Dtrx Data SecurityData Station Message Detail Recording Data Smdr Data Station QueuingData Dtrx Hotline Daylight Savings Time AdjustmentDial Tone Disable SX-200 General Information Guide Data Dtrx HelpDirect-in Lines DIL Feature Description Dictation TrunksDID/Dial-in/Tie Intercepts Digit TranslationDirect Trunk Select Direct Station Select/Busy Lamp Field DSS/BLFDirect Station Select/Busy Lamp Field DSS/BLF Call Pickup Direct to ARSDTMF-To-Rotary Dial Conversion Disconnect AlarmDisplay Caller ID on Non-Prime Lines Display Keys Do Not Disturb DND152 Revision a 50003510 FAX Tone Detection Emergency Calls 911 Detection and Reporting to Display SetsEmergency Calls 911 Reporting to Psap Expensive Route Warning154 Revision a 50003510 50003510 Revision a 155 156 Revision a 50003510 Flash For Waiting Call Flash CalibratedFlash Control Flash For Dial 0 AttendantGroup Listening Handset Receiver Volume ControlSX-200 General Information Guide Flash Timing Forward CamponHeadset Operation Amplified Headset Feature Description Handsfree OperationHeadset Mode Feature Key Headset OperationHot Line HoldHold Reminder Holiday Messages50003510 Revision a 161 Hotel/Motel Attendant Console Guest Room SoftkeyHotel/Motel Attendant Message Register Audit 162 Revision a 50003510 Hotel/Motel AuditsHotel/Motel Call Restriction Feature Description Hotel/Motel Audit ScreenHotel/Motel Wakeups Hotel/Motel Call BlockingHotel/Motel Do Not Disturb DND Hotel/Motel Front Desk FeaturesHotel/Motel Check Out Hotel/Motel Class station side for Analog TelephonesHotel/Motel House Statistics Screen Hotel/Motel Guest Room Update ScreenHotel/Motel Guest Room Superset Key Programming Hotel/Motel Guest Search ScreenHotel/Motel Multi-user Hotel/Motel Internal Number BlockHotel/Motel Message Lamp Test Hotel/Motel Message Register50003510 Revision a 167 Hotel/Motel PasswordsHotel/Motel Property Management System PMS 168 Revision a 50003510 Hotel/Motel Room ConditionHotel/Motel Room Occupancy Hotel/Motel Room Search Screen50003510 Revision a 169 Hotel/Motel Room Status DisplayOccupancy Condition 170 Revision a 50003510 Hotel/Motel Room Types and Room CodesHotel/Motel Single Line Reports Inhibit Trunk Ring-Me-Back During Dialing Feature Description Hotel/Motel Suite ServicesIllegal Access Intercept Hunt GroupsLast Number Redial SX-200 General Information Guide Internal Number BlockInward Restriction did Language Change50003510 Revision a 173 Feature Description Line PrivacyLine Selection Line Types and Appearances for Superset Telephones174 Revision a 50003510 Line Appearance VariantsManual Line Dial 0 Hotline Lockout AlarmMaintenance Logical Lines176 Revision a 50003510 SX-200 General Information Guide Messaging Call Me BackMeter Pulse Collection Milink Data Module50003510 Revision a 177 Mitel Application Interface MAIMitel Network Gateway Music from an ONS Source Moving Stations and Superset TelephonesMulti-Attendant Positions Music-on-Hold MOHNever a Forwardee Feature Description NamesNight/Day Switching Never a ConsulteeNode Identification SX-200 General Information Guide Night ServicesNight Services Flexibility Off-Hook Alarm to Display SetsONS Positive Disconnect Feature Description Originate Only ExtensionOverlap Outpulsing Override Intrude182 Revision a 50003510 Paging -TelephonesPaging PA and Telephones PRI Card Support Personal Speed CallPickup Groups Pickup Local and Directed184 Revision a 50003510 Privacy Enable/Privacy ReleasePriority Dial Programmable Key Module PKM50003510 Revision a 185 RAD SupportRecall Reminder Remote LAN AccessSX-200 General Information Guide Receive Only Extensions Record a CallSatellite PBX Feature Description Ringing PlanSpeaker Volume Control Ringing Time-Out Final RingbackSubattendant Enhanced Functions SplitStation Message Detail Recording Smdr Subattendant Basic FunctionSubattendant Wakeups Subattendant Advisory Message SetupSubattendant Call Forward Setup and Cancel Subattendant Abbreviated Dial Programming190 Revision a 50003510 Subattendant Date and Time SetupSubattendant Hold Positions Subattendant Listed Directory Number LDN Keys50003510 Revision a 191 Subattendant Paged Hold AccessSubattendant Recall 192 Revision a 50003510 Superset 3DN and Superset 4DN OptionSuperset LCD Display System Identifier Feature Description Swap Trade CallsSwap Campon System Fail Transfer SFTTone Plans SX-200 General Information Guide TenantingToll Control Tone DemonstrationTrunk Answer From Any Station Tafas Feature Description TransferTransfer Dial Tone Transfer Security RecallTrunk Recall Trunk Operation Direct Inward System Access DisaTrunk Operation Non-Dial-in CO Trunk Operation TieUniform Call Distribution UCD Feature Description Trunk Support Direct Inward Dial didTrunk Support E&M Trunk Support T1198 Revision a 50003510 Whisper Announce50003510 Revision a 199 Software Features Dependant On Feature LevelsSX-200 General Information Guide Revision a 50003510 50003510 Revision a 201 Option Number On System Options CDE FormPage 50003510 Revision a 203 204 Revision a 50003510 Customer Data Entry CDE Maintenance206 Revision a 50003510 Maintenance FunctionsAlarm Indication Alarm LEDsDevice Error Analysis Statistics Alarm Status DisplayConfiguration Report Customer Data Entry CDE Backup and Restore208 Revision a 50003510 Remote Maintenance Administration and Test Rmats AccessRemote Printing of CDE Reports Remote Software DownloadSuperset Firmware Download Remove from Service, Return to ServiceShow, Set Date Show, Set System TimeDiagnostic Log Files Maintenance DiagnosticsMaintenance Objectives RS-232 Maintenance Terminal50003510 Revision a 211 Types of DiagnosticsDatabase Installation and Updates Database Storage on Loss of PowerSX-200 General Information Guide 212 Revision a 50003510 Storage EnvironmentShipping 214 Revision a 50003510 SiteSite Conditions SX-200 EL/ML System 50003510 Revision a 215 Feature CapacitiesSpecifications Feature Capacities SX-200 EL/ML Limitations216 Revision a 50003510 Traffic and Performance Traffic Parameters System ParametersTone Plan Support 218 Revision a 50003510 50003510 Revision a 219 Traffic Limitations Grade of Service50003510 Revision a 221 Receiver ProvisioningLight 10 % Medium 50 % Heavy 90 % Calculating Receiver Requirements Step Calculation Result222 Revision a 50003510 SX-200 Spine Class ReceiversCircuits Per hour Total Total CallsReceivers for Erlang B TrafficLoadSX-200 Spine Peripheral Bay Physical CharacteristicsPhysical Characteristics SX-200 EL/ML Universal Cabinet SX-200 ML FD Cabinet and SX-200 Light Peripheral CabinetPower and Grounding Electrical CharacteristicsCable Maximum Length CablingCable Lengths 50003510 Revision a 227 Loop LengthsCard Type Loop Length228 Revision a 50003510 Regulatory ComplianceAnalog/Digital A/D AlarmsAbbreviated Dialing Absorbed DigitsAnswering Point Asynchronous ModeAuthorized Access Codes Analog TransmissionAverage Busy Hour ABH Battery and Ground PulsingGlossary of Terms Autobaud Detection Automatic Route Selection232 Revision a 50003510 Circuit Switch CSCall Processing Circular HuntingControl Over Voice Glossary of Terms Class of Service COSCODEC/Filter Consultation Hold Soft Hold234 Revision a 50003510 SX-200 General Information Guide Critical AlarmCustom Local Area Signaling Service Cross-Connect FieldData Terminal Equipment DefaultGlossary of Terms Data Communication EquipmentForced Account Code SX-200 General Information Guide Dtrx MessagesEnd Node Fiber Interface Module FIMLink Glossary of Terms Hunt GroupInterconnection Restrictions Least Cost RoutingMixed Station Dialing SX-200 General Information Guide Loop Tie TrunkMain Distribution Frame Message SubsystemPeripheral Equipment Power Fail Transfer PFTOff-Premises Stations On-Premises StationsRecall Button SX-200 General Information Guide PRI cardPRI Gateway RS-232CStore and Forward Dialing Synchronous ModeSystem Configuration Glossary of Terms Station Message Detail Recording SmdrVia Net Loss VNL SX-200 General Information Guide Tie TrunksTip Lead Traveling Class MarksGlossary of Terms 50003510 Revision a 243
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Manual 7 pages 6.6 Kb

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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