Mitel SX-2000, sx-200 Split, Station Message Detail Recording Smdr, Subattendant Basic Function

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SX-200 General Information Guide

providers. The ability to insert a pause is available to SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET410, SUPERSET420, SUPERSET 430, SUPERSET 3DN and SUPERSET 4DN telephones.

Users of Speed Call key can also use a Speed Call key while they are on a call. This is useful if you need to enter a frequently used account code after you are connected to the number you called.

Split

Split allows a SUPERSET telephone user, engaged in a conference call, to split the call between the conferees. Once active, swapping can take place between the calls, or the conference can be reestablished.

Station Message Detail Recording (SMDR)

Station Message Detail Recording (SMDR) allows data to be collected for each outgoing and incoming trunk call. This data can be output to a printer or a data recording device for subsequent processing.

Subattendant - Basic Function

This feature provides a SUPERSET telephone with enhanced recall and call queuing capabilities, allowing the set to be used as a subattendant position.

Any calls that are handled by the subattendant will recall the subattendant instead of the attendant. Recalls to the subattendant ring the set’s prime line.

Usually, a SUPERSET telephone is considered to be busy when the set and/or the prime line appearances are busy. For a Subattendant, the set is busy only if the prime and all of the appearances of the prime line are busy. The state of the SUPERSET telephone itself is not checked. This allows as many callers as there are appearances to call the SUPERSET telephone under some circumstances. This special line appearance checking makes the set a better backup position.

The Night/Day Switching - SUPERSET display telephones feature can be used to allow the subattendant to select DAY, NIGHT1, or NIGHT2 service for the system. The Subattendant telephone can also be used as the Alternate Trunk Recall point. Note: This Subattendant - Basic Function feature is not related to, and does not interact with, the Subattendant - Enhanced Function features.

Subattendant - Enhanced Functions

The Enhanced Subattendant functions allow a SUPERSET 4150, SUPERSET 430 and SUPERSET 4DN telephone to be used as a Subattendant station for multi-tenanting, consoleless operations (but can be used in conjunction with a Console) where call clearing of twenty five calls per hour is considered to be busy. The functions of the SUPERSET 4150, SUPERSET 430, and SUPERSET 4DN telephone remain intact; the Enhanced Subattendant functions are an addition.

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Contents General Information Guide Lightware 19, Release SX-200 EL/SX-200 ML General Information Guide Configuration Table of Contents50003510 Revision a Peripherals SX-200 General Information GuideRevision a 50003510 Table of Contents SX-200 General Information Guide 50003510 Revision a Vii Viii Revision a 50003510 50003510 Revision a Revision a 50003510 Feature Levels 50003510 Revision a SX-200 General Information Guide Purchasable System Options Glossary of Terms 50003510 Revision a SX-200 General Information Guide Xiv Revision a 50003510 Product Overview HistorySX-200 General Information Guide Product Overview Theme Flexibility, Reliability, Usability SX-200 EL System SX-200 General Information Guide SX-200 ML System SX-200 ELx Cabinet SX-200 Light Peripheral Cabinet SX-200 Spine Peripheral Bay SX-200 IP Node SX-200 General Information Guide SX-200 EL/ML Peripheral Devices Voice Capabilities IP Peripherals SX-200 EL only50003510 Revision a SX-200 General Information Guide Standard Telephones SpineProduct Overview SX-200 General Information Guide Data Capabilities SX-200 General Information Guide Revision a 50003510 Business/Commercial/Institutional Voice over IP VoIPHotel/Motel Assisted Living ACD Telemarketer Application Call ManagementSupporting Applications Automated Attendant Mitel MyAttendantCentralized Attendant FAX Tone DetectionCentralized Voice Mail Mitel Application Interface MAI Package Data SwitchingTenanting NuPoint MessengerMiteI Express Messenger Mitel Tapi Desktop SoftwareMitel Networks 6100 Contact Center Solutions 6100 CCS product incorporatesMitel Networks 6500 Speech-Enabled Applications Isdn Support Basic Rate Interface CardIsdn Primary Rate Interface Card SX-200 General Information Guide SX-200 MyAdministrator Isdn Network Gateway North America onlySystem Fail Transfer Configuration About the Main Control CardSX-200 EL System Configuration SX-200 EL Control CabinetConfiguration SX-200 General Information Guide Configuration Page Connecting Peripheral Bays SX-200 General Information Guide Connecting SX-200 IP Nodes Maximum Number of T1 Links SX-200 ML System Configuration SX-200 General Information Guide Page Connecting a Peripheral Bay SX-200 ML FD System Configuration SX-200 ML FD Configuration Revision a 50003510 SX-200 RM Peripheral Cabinet SX-200 Light Peripheral Cabinet Universal Card Peripheral Interface Cards and ModulesONS/CLASS Line Card LS/CLASS Trunk Card SX-200 General Information Guide Digital Line CardLS/GS Trunk Card Direct Inward Dial did Trunk CardDigital Control and Digital Services Cards and Modules Control Triple FIM Carrier Card SX-200 General Information Guide Bay Control CardControl Dual FIM Carrier Card Control Triple CIM CardCIM Copper Interface Module Maintenance ModuleT1/E1 Module DSP Module SingleSX-200 Wall Mount Bracket SX-200 Spine Configuration 50003510 Revision a SX-200 Spine BayPower Module Power SuppliesBay Power Supply SX-200 Spine ModulesUninterruptible Power Supply UPS Power Dissipation watts Power Supply TYP. Watts TYP+20% SX-200 General Information Guide Power SupplyPower Consumption Transfer RelaysPeripherals IntroductionMitel Networks 5201 IP Phone Revision a 50003510 Mitel Networks 5010 IP Phone Mitel Networks 5010 IP Phone 50003510 Revision aMitel Networks 5020 IP Phone Mitel Networks 5020 IP Phone Revision a 50003510Mitel Networks 5215 IP Phone Mitel Networks 5215 IP Phone 50003510 Revision aMitel Networks 5220 IP Phone Mitel Networks 5220 IP Phone Revision a 50003510Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit Attendant Consoles Superconsole 1000 Attendant Console Superconsole 1000 Attendant Console Revision a 50003510Superset 7000 Attendant Console Superset 7000 Attendant Console 50003510 Revision aSuperset 4000 Series Telephones Speaker key Handset, Speaker, and Ringer Volume ControlMicrophone key SoftkeysHeadset Port SX-200 General Information Guide Line Status IndicatorsSuperset 4001 Telephone Superset 4001 Telephone Revision a 50003510Superset 4015 Telephone Superset 4015 Telephone 50003510 Revision aSuperset 4025 Telephone Superset 4025 Telephone Revision a 50003510Superset 4090 Telephone Superset 4090 Telephone 50003510 Revision aSuperset 4125 Telephone Superset 4125 Telephone Revision a 50003510Superset 4150 Telephone Superset 4150 Telephone 50003510 Revision aSX-200 General Information Guide Mitel Networks 5448 Programmable Key Module Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Speed Call keys Feature keys Line Appearance keys Mitel Networks Programmable Key ModuleMitel Networks Programmable Key Module 50003510 Revision a Interface Modules Superset Interface Module Superset Interface Module DSS/BLF Interface Unit DSS/BLF Interface Unit Revision a 50003510Datasets Music-On-Hold/Pager Unit DMPMusic-On-Hold/Pager Unit Dataset 1103 Standalone Dataset 1103 Typical Application Revision a 50003510Dataset 2103 Standalone Dataset 2103 Standalone 50003510 Revision aSMART-1Devices SMART-1 Device Revision a 50003510Mitel Express Messenger Voice Mail Auto Attendant FeaturesDigital Line Monitor DLM Digital Line MonitorVoice Mail Features Peripherals SX-200 General Information Guide NuPoint Messenger Voice Mail SX-200 General Information Guide 100 Revision a 50003510 Feature Description 50003510 Revision a 101SX-200 General Information Guide Feature Categories 102 Revision a 50003510Feature Description 50003510 Revision a 103104 Revision a 50003510 50003510 Revision a 105 106 Revision a 50003510 50003510 Revision a 107 Centrex108 Revision a 50003510 50003510 Revision a 109 Smdr110 Revision a 50003510 50003510 Revision a 111 112 Revision a 50003510 50003510 Revision a 113 114 Revision a 50003510 50003510 Revision a 115 SIG116 Revision a 50003510 50003510 Revision a 117 Superset 4DN118 Revision a 50003510 LS/GSAccount Codes Feature Description Abbreviated DialAccess Codes Global Find Account Codes VerifiedAnalog Networking Account Codes Verified Special DisaAdd Held 120 Revision a 50003510Attendant Alarm Readout Attendant Access DialAttendant Advisory Message Setup Attendant Abbreviated Dial Number EntryAttendant Busy Override Attendant Call Forward Setup and CancelSX-200 General Information Guide Attendant Bell Off Attendant Callback Busy/No AnswerAttendant Console Last Call Retrieve Feature Description Attendant ConferenceAttendant Console Display Language Attendant Console LCD DisplaySX-200 General Information Guide Attendant Console LDN Keys Attendant Date and Time SetupAttendant Default Call Positions Attendant Console LockoutAttendant Destination Dest Key Attendant Disa Code SetupAttendant Do Not Disturb DND Setup, Cancel or Override Attendant Directed Call PickupAttendant Hold Positions SX-200 General Information Guide Attendant Function Access126 Revision a 50003510 Attendant Implicit New Call Attendant Lockout AlarmAttendant Message Waiting Setup and Cancel Attendant Individual Directory NumberAttendant Paged Hold Access Attendant Night/Day SwitchingAttendant Paging Access Attendant Multi-New Call ToneAttendant Source Key Feature Description Attendant Serial CallAttendant Tone Signaling Attendant Timed RecallAuto Answer SX-200 General Information Guide Attendant Trunk Busy-OutAttendant Trunk Group Status Display Auto HoldAutomated Attendant Illegal Number Handling Automated Attendant Default DestinationAutomated Attendant Front End Recording 50003510 Revision a 131Automated Attendant Resource Allocation Automated Attendant Prefix DigitsAutomated Attendant RAD Operation Automated Attendant Vacant Number RoutingACD Displays ACD PathACD Positions ACD Longest Idle AgentACD Printed Reports SX-200 General Information Guide ACD MobilityACD Predictive Overflow ACD Real Time EventAutomatic Number Identification ANI on Outgoing Trunks Feature Description ACD Recorded AnnouncementsACD Sets 50003510 Revision a 135Automatic Route Selection ARS 136 Revision a 50003510Broker’s Call Station Swap Background MusicBRI Card Support Broker’s Call With Transfer Transfer With PrivacyCall Forwarding Calculator138 Revision a 50003510 50003510 Revision a 139 Call Park from Multi-line Sets SX-200 General Information Guide Call LoggingCall Park from Single-line Sets Call Park System OrbitCampon Warning Tone CamponCampon Priority Over Call Forward Busy Centralized AttendantClass of Restriction COR Class Custom Local Area Signaling Services for Digital SetsCentrex Compatibility Single Flash Over Trunk 142 Revision a 50003510CO Line Type Direct Access Bypass Key System Toll Control Feature Description Class of Service COSClear All Features CO Line Group KeyContact Monitor Customer Data Entry Default DataConsoleless Operation Customer Data Entry CDEData ADL Hotline Feature Description Data Account CodesData Associated Data Line ADL Data ADL Speed Call OriginateData Hunt Groups SX-200 General Information Guide Data Auto AnswerData Automatic Data Route Selection Adrs Data Modem PoolingData Station Queuing Data SecurityData Station Message Detail Recording Data Smdr Data Transceiver DtrxSX-200 General Information Guide Data Dtrx Help Daylight Savings Time AdjustmentDial Tone Disable Data Dtrx HotlineDigit Translation Feature Description Dictation TrunksDID/Dial-in/Tie Intercepts Direct-in Lines DILDirect to ARS Direct Station Select/Busy Lamp Field DSS/BLFDirect Station Select/Busy Lamp Field DSS/BLF Call Pickup Direct Trunk SelectDo Not Disturb DND Disconnect AlarmDisplay Caller ID on Non-Prime Lines Display Keys DTMF-To-Rotary Dial Conversion152 Revision a 50003510 Expensive Route Warning Emergency Calls 911 Detection and Reporting to Display SetsEmergency Calls 911 Reporting to Psap FAX Tone Detection154 Revision a 50003510 50003510 Revision a 155 156 Revision a 50003510 Flash For Dial 0 Attendant Flash CalibratedFlash Control Flash For Waiting CallForward Campon Handset Receiver Volume ControlSX-200 General Information Guide Flash Timing Group ListeningHeadset Operation Feature Description Handsfree OperationHeadset Mode Feature Key Headset Operation Amplified HeadsetHoliday Messages HoldHold Reminder Hot LineHotel/Motel Attendant Message Register Audit Hotel/Motel Attendant Console Guest Room Softkey50003510 Revision a 161 Hotel/Motel Audits 162 Revision a 50003510Hotel/Motel Call Blocking Feature Description Hotel/Motel Audit ScreenHotel/Motel Wakeups Hotel/Motel Call RestrictionHotel/Motel Class station side for Analog Telephones Hotel/Motel Front Desk FeaturesHotel/Motel Check Out Hotel/Motel Do Not Disturb DNDHotel/Motel Guest Search Screen Hotel/Motel Guest Room Update ScreenHotel/Motel Guest Room Superset Key Programming Hotel/Motel House Statistics ScreenHotel/Motel Message Register Hotel/Motel Internal Number BlockHotel/Motel Message Lamp Test Hotel/Motel Multi-userHotel/Motel Property Management System PMS Hotel/Motel Passwords50003510 Revision a 167 Hotel/Motel Room Search Screen Hotel/Motel Room ConditionHotel/Motel Room Occupancy 168 Revision a 50003510Occupancy Condition Hotel/Motel Room Status Display50003510 Revision a 169 Hotel/Motel Single Line Reports Hotel/Motel Room Types and Room Codes170 Revision a 50003510 Hunt Groups Feature Description Hotel/Motel Suite ServicesIllegal Access Intercept Inhibit Trunk Ring-Me-Back During DialingLanguage Change SX-200 General Information Guide Internal Number BlockInward Restriction did Last Number RedialLine Types and Appearances for Superset Telephones Feature Description Line PrivacyLine Selection 50003510 Revision a 173Line Appearance Variants 174 Revision a 50003510Logical Lines Lockout AlarmMaintenance Manual Line Dial 0 HotlineMilink Data Module SX-200 General Information Guide Messaging Call Me BackMeter Pulse Collection 176 Revision a 50003510Mitel Network Gateway Mitel Application Interface MAI50003510 Revision a 177 Music-on-Hold MOH Moving Stations and Superset TelephonesMulti-Attendant Positions Music from an ONS SourceNever a Consultee Feature Description NamesNight/Day Switching Never a ForwardeeOff-Hook Alarm to Display Sets SX-200 General Information Guide Night ServicesNight Services Flexibility Node IdentificationOverride Intrude Feature Description Originate Only ExtensionOverlap Outpulsing ONS Positive DisconnectPaging PA and Telephones Paging -Telephones182 Revision a 50003510 Pickup Local and Directed Personal Speed CallPickup Groups PRI Card SupportProgrammable Key Module PKM Privacy Enable/Privacy ReleasePriority Dial 184 Revision a 50003510Recall RAD Support50003510 Revision a 185 Record a Call Remote LAN AccessSX-200 General Information Guide Receive Only Extensions ReminderRinging Time-Out Final Ringback Feature Description Ringing PlanSpeaker Volume Control Satellite PBXSubattendant Basic Function SplitStation Message Detail Recording Smdr Subattendant Enhanced FunctionsSubattendant Abbreviated Dial Programming Subattendant Advisory Message SetupSubattendant Call Forward Setup and Cancel Subattendant WakeupsSubattendant Listed Directory Number LDN Keys Subattendant Date and Time SetupSubattendant Hold Positions 190 Revision a 50003510Subattendant Recall Subattendant Paged Hold Access50003510 Revision a 191 Superset LCD Display Superset 3DN and Superset 4DN Option192 Revision a 50003510 System Fail Transfer SFT Feature Description Swap Trade CallsSwap Campon System IdentifierTone Demonstration SX-200 General Information Guide TenantingToll Control Tone PlansTransfer Security Recall Feature Description TransferTransfer Dial Tone Trunk Answer From Any Station TafasTrunk Operation Tie Trunk Operation Direct Inward System Access DisaTrunk Operation Non-Dial-in CO Trunk RecallTrunk Support T1 Feature Description Trunk Support Direct Inward Dial didTrunk Support E&M Uniform Call Distribution UCDWhisper Announce 198 Revision a 50003510Software Features Dependant On Feature Levels 50003510 Revision a 199SX-200 General Information Guide Revision a 50003510 Option Number On System Options CDE Form 50003510 Revision a 201Page 50003510 Revision a 203 204 Revision a 50003510 Maintenance Customer Data Entry CDEAlarm LEDs Maintenance FunctionsAlarm Indication 206 Revision a 50003510Customer Data Entry CDE Backup and Restore Alarm Status DisplayConfiguration Report Device Error Analysis StatisticsRemote Software Download Remote Maintenance Administration and Test Rmats AccessRemote Printing of CDE Reports 208 Revision a 50003510Show, Set System Time Remove from Service, Return to ServiceShow, Set Date Superset Firmware DownloadRS-232 Maintenance Terminal Maintenance DiagnosticsMaintenance Objectives Diagnostic Log FilesDatabase Storage on Loss of Power Types of DiagnosticsDatabase Installation and Updates 50003510 Revision a 211SX-200 General Information Guide 212 Revision a 50003510 Shipping EnvironmentStorage Site Conditions SX-200 EL/ML System Site214 Revision a 50003510 Feature Capacities SX-200 EL/ML Limitations Feature CapacitiesSpecifications 50003510 Revision a 215216 Revision a 50003510 Tone Plan Support System ParametersTraffic and Performance Traffic Parameters 218 Revision a 50003510 50003510 Revision a 219 Grade of Service Traffic LimitationsCalculating Receiver Requirements Step Calculation Result Receiver ProvisioningLight 10 % Medium 50 % Heavy 90 % 50003510 Revision a 221SX-200 Spine Class Receivers 222 Revision a 50003510TrafficLoad Total CallsReceivers for Erlang B Circuits Per hour TotalSX-200 ML FD Cabinet and SX-200 Light Peripheral Cabinet Physical CharacteristicsPhysical Characteristics SX-200 EL/ML Universal Cabinet SX-200 Spine Peripheral BayElectrical Characteristics Power and GroundingCable Lengths CablingCable Maximum Length Loop Length Loop LengthsCard Type 50003510 Revision a 227Regulatory Compliance 228 Revision a 50003510Absorbed Digits AlarmsAbbreviated Dialing Analog/Digital A/DAnalog Transmission Asynchronous ModeAuthorized Access Codes Answering PointAutomatic Route Selection Battery and Ground PulsingGlossary of Terms Autobaud Detection Average Busy Hour ABHCircular Hunting Circuit Switch CSCall Processing 232 Revision a 50003510Consultation Hold Soft Hold Glossary of Terms Class of Service COSCODEC/Filter Control Over VoiceCross-Connect Field SX-200 General Information Guide Critical AlarmCustom Local Area Signaling Service 234 Revision a 50003510Data Communication Equipment DefaultGlossary of Terms Data Terminal EquipmentFiber Interface Module FIM SX-200 General Information Guide Dtrx MessagesEnd Node Forced Account CodeLeast Cost Routing Glossary of Terms Hunt GroupInterconnection Restrictions LinkMessage Subsystem SX-200 General Information Guide Loop Tie TrunkMain Distribution Frame Mixed Station DialingOn-Premises Stations Power Fail Transfer PFTOff-Premises Stations Peripheral EquipmentRS-232C SX-200 General Information Guide PRI cardPRI Gateway Recall ButtonGlossary of Terms Station Message Detail Recording Smdr Synchronous ModeSystem Configuration Store and Forward DialingTraveling Class Marks SX-200 General Information Guide Tie TrunksTip Lead Via Net Loss VNLGlossary of Terms 50003510 Revision a 243
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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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