Mitel sx-200, SX-2000 manual Table of Contents

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Table of Contents

DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Music-On-Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 DATASET 1103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 DATASET 2103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 SMART-1®Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Digital Line Monitor (DLM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 MITEL Express Messenger™ Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 NuPoint Messenger Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Feature Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Feature Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Abbreviated Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Access Codes - Global Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Account Codes - Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Account Codes - Verified (Special DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Add Held. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Analog Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Abbreviated Dial Number Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Access (Dial 0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Alarm Readout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Automatic Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Bell Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Callback - Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Call Forward Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Call Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Call Splitting and Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Calls Forwarded On No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console Handset and Headset Receiver Volume Control . . . . . . . . . . . . 123 Attendant Console Last Call Retrieve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console LDN Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Console Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Console Macro Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Console Set Paging - Directed, Group, or All Set . . . . . . . . . . . . . . . . . . 124 Attendant Date and Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Default Call Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Destination (DEST) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Direct Trunk Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant DISA Code Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Do Not Disturb (DND) Setup, Cancel or Override . . . . . . . . . . . . . . . . . . 125 Attendant Emergency Call (911) Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Extension Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Flash Over Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

50003510

Revision A

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Contents General Information Guide Lightware 19, Release SX-200 EL/SX-200 ML General Information Guide 50003510 Revision a Table of ContentsConfiguration Revision a 50003510 SX-200 General Information GuidePeripherals Table of Contents SX-200 General Information Guide 50003510 Revision a Vii Viii Revision a 50003510 50003510 Revision a Revision a 50003510 Feature Levels 50003510 Revision a SX-200 General Information Guide Purchasable System Options Glossary of Terms 50003510 Revision a SX-200 General Information Guide Xiv Revision a 50003510 History Product OverviewSX-200 General Information Guide Product Overview Theme Flexibility, Reliability, Usability SX-200 EL System SX-200 General Information Guide SX-200 ML System SX-200 ELx Cabinet SX-200 Light Peripheral Cabinet SX-200 Spine Peripheral Bay SX-200 IP Node SX-200 General Information Guide SX-200 EL/ML Peripheral Devices IP Peripherals SX-200 EL only Voice Capabilities50003510 Revision a Spine SX-200 General Information Guide Standard TelephonesProduct Overview SX-200 General Information Guide Data Capabilities SX-200 General Information Guide Revision a 50003510 Hotel/Motel Voice over IP VoIPBusiness/Commercial/Institutional Assisted Living Supporting Applications Call ManagementACD Telemarketer Application Mitel MyAttendant Automated AttendantCentralized Voice Mail FAX Tone DetectionCentralized Attendant Tenanting Data SwitchingMitel Application Interface MAI Package NuPoint MessengerMitel Tapi Desktop Software MiteI Express Messenger6100 CCS product incorporates Mitel Networks 6100 Contact Center SolutionsMitel Networks 6500 Speech-Enabled Applications Basic Rate Interface Card Isdn SupportIsdn Primary Rate Interface Card SX-200 General Information Guide Isdn Network Gateway North America only SX-200 MyAdministratorSystem Fail Transfer About the Main Control Card ConfigurationSX-200 EL Control Cabinet SX-200 EL System ConfigurationConfiguration SX-200 General Information Guide Configuration Page Connecting Peripheral Bays SX-200 General Information Guide Connecting SX-200 IP Nodes Maximum Number of T1 Links SX-200 ML System Configuration SX-200 General Information Guide Page Connecting a Peripheral Bay SX-200 ML FD System Configuration SX-200 ML FD Configuration Revision a 50003510 SX-200 RM Peripheral Cabinet SX-200 Light Peripheral Cabinet ONS/CLASS Line Card Peripheral Interface Cards and ModulesUniversal Card LS/GS Trunk Card SX-200 General Information Guide Digital Line CardLS/CLASS Trunk Card Direct Inward Dial did Trunk CardDigital Control and Digital Services Cards and Modules Control Dual FIM Carrier Card SX-200 General Information Guide Bay Control CardControl Triple FIM Carrier Card Control Triple CIM CardT1/E1 Module Maintenance ModuleCIM Copper Interface Module DSP Module SingleSX-200 Wall Mount Bracket SX-200 Spine Bay SX-200 Spine Configuration 50003510 Revision aBay Power Supply Power SuppliesPower Module SX-200 Spine ModulesUninterruptible Power Supply UPS Power Consumption SX-200 General Information Guide Power SupplyPower Dissipation watts Power Supply TYP. Watts TYP+20% Transfer RelaysIntroduction PeripheralsMitel Networks 5201 IP Phone Revision a 50003510 Mitel Networks 5010 IP Phone 50003510 Revision a Mitel Networks 5010 IP PhoneMitel Networks 5020 IP Phone Revision a 50003510 Mitel Networks 5020 IP PhoneMitel Networks 5215 IP Phone 50003510 Revision a Mitel Networks 5215 IP PhoneMitel Networks 5220 IP Phone Revision a 50003510 Mitel Networks 5220 IP PhoneMitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit Attendant Consoles Superconsole 1000 Attendant Console Revision a 50003510 Superconsole 1000 Attendant ConsoleSuperset 7000 Attendant Console 50003510 Revision a Superset 7000 Attendant ConsoleSuperset 4000 Series Telephones Microphone key Handset, Speaker, and Ringer Volume ControlSpeaker key SoftkeysSuperset 4001 Telephone SX-200 General Information Guide Line Status IndicatorsHeadset Port Superset 4001 Telephone Revision a 50003510Superset 4015 Telephone 50003510 Revision a Superset 4015 TelephoneSuperset 4025 Telephone Revision a 50003510 Superset 4025 TelephoneSuperset 4090 Telephone 50003510 Revision a Superset 4090 TelephoneSuperset 4125 Telephone Revision a 50003510 Superset 4125 TelephoneSuperset 4150 Telephone 50003510 Revision a Superset 4150 TelephoneSX-200 General Information Guide Mitel Networks 5448 Programmable Key Module Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks Programmable Key Module Speed Call keys Feature keys Line Appearance keysMitel Networks Programmable Key Module 50003510 Revision a Interface Modules Superset Interface Module Superset Interface Module DSS/BLF Interface Unit Revision a 50003510 DSS/BLF Interface UnitMusic-On-Hold/Pager Unit Music-On-Hold/Pager Unit DMPDatasets Dataset 1103 Typical Application Revision a 50003510 Dataset 1103 StandaloneDataset 2103 Standalone 50003510 Revision a Dataset 2103 StandaloneSMART-1 Device Revision a 50003510 SMART-1DevicesDigital Line Monitor DLM Auto Attendant FeaturesMitel Express Messenger Voice Mail Digital Line MonitorVoice Mail Features Peripherals SX-200 General Information Guide NuPoint Messenger Voice Mail SX-200 General Information Guide 100 Revision a 50003510 50003510 Revision a 101 Feature Description102 Revision a 50003510 SX-200 General Information Guide Feature Categories50003510 Revision a 103 Feature Description104 Revision a 50003510 50003510 Revision a 105 106 Revision a 50003510 Centrex 50003510 Revision a 107108 Revision a 50003510 Smdr 50003510 Revision a 109110 Revision a 50003510 50003510 Revision a 111 112 Revision a 50003510 50003510 Revision a 113 114 Revision a 50003510 SIG 50003510 Revision a 115116 Revision a 50003510 Superset 4DN 50003510 Revision a 117LS/GS 118 Revision a 50003510Access Codes Global Find Feature Description Abbreviated DialAccount Codes Account Codes VerifiedAdd Held Account Codes Verified Special DisaAnalog Networking 120 Revision a 50003510Attendant Advisory Message Setup Attendant Access DialAttendant Alarm Readout Attendant Abbreviated Dial Number EntrySX-200 General Information Guide Attendant Bell Off Attendant Call Forward Setup and CancelAttendant Busy Override Attendant Callback Busy/No AnswerAttendant Console Display Language Feature Description Attendant ConferenceAttendant Console Last Call Retrieve Attendant Console LCD DisplayAttendant Default Call Positions Attendant Date and Time SetupSX-200 General Information Guide Attendant Console LDN Keys Attendant Console LockoutAttendant Do Not Disturb DND Setup, Cancel or Override Attendant Disa Code SetupAttendant Destination Dest Key Attendant Directed Call Pickup126 Revision a 50003510 SX-200 General Information Guide Attendant Function AccessAttendant Hold Positions Attendant Message Waiting Setup and Cancel Attendant Lockout AlarmAttendant Implicit New Call Attendant Individual Directory NumberAttendant Paging Access Attendant Night/Day SwitchingAttendant Paged Hold Access Attendant Multi-New Call ToneAttendant Tone Signaling Feature Description Attendant Serial CallAttendant Source Key Attendant Timed RecallAttendant Trunk Group Status Display SX-200 General Information Guide Attendant Trunk Busy-OutAuto Answer Auto HoldAutomated Attendant Front End Recording Automated Attendant Default DestinationAutomated Attendant Illegal Number Handling 50003510 Revision a 131Automated Attendant RAD Operation Automated Attendant Prefix DigitsAutomated Attendant Resource Allocation Automated Attendant Vacant Number RoutingACD Positions ACD PathACD Displays ACD Longest Idle AgentACD Predictive Overflow SX-200 General Information Guide ACD MobilityACD Printed Reports ACD Real Time EventACD Sets Feature Description ACD Recorded AnnouncementsAutomatic Number Identification ANI on Outgoing Trunks 50003510 Revision a 135136 Revision a 50003510 Automatic Route Selection ARSBRI Card Support Background MusicBroker’s Call Station Swap Broker’s Call With Transfer Transfer With Privacy138 Revision a 50003510 CalculatorCall Forwarding 50003510 Revision a 139 Call Park from Single-line Sets SX-200 General Information Guide Call LoggingCall Park from Multi-line Sets Call Park System OrbitCampon Priority Over Call Forward Busy CamponCampon Warning Tone Centralized AttendantCentrex Compatibility Single Flash Over Trunk Class Custom Local Area Signaling Services for Digital SetsClass of Restriction COR 142 Revision a 50003510Clear All Features Feature Description Class of Service COSCO Line Type Direct Access Bypass Key System Toll Control CO Line Group KeyConsoleless Operation Customer Data Entry Default DataContact Monitor Customer Data Entry CDEData Associated Data Line ADL Feature Description Data Account CodesData ADL Hotline Data ADL Speed Call OriginateData Automatic Data Route Selection Adrs SX-200 General Information Guide Data Auto AnswerData Hunt Groups Data Modem PoolingData Station Message Detail Recording Data Smdr Data SecurityData Station Queuing Data Transceiver DtrxDial Tone Disable Daylight Savings Time AdjustmentSX-200 General Information Guide Data Dtrx Help Data Dtrx HotlineDID/Dial-in/Tie Intercepts Feature Description Dictation TrunksDigit Translation Direct-in Lines DILDirect Station Select/Busy Lamp Field DSS/BLF Call Pickup Direct Station Select/Busy Lamp Field DSS/BLFDirect to ARS Direct Trunk SelectDisplay Caller ID on Non-Prime Lines Display Keys Disconnect AlarmDo Not Disturb DND DTMF-To-Rotary Dial Conversion152 Revision a 50003510 Emergency Calls 911 Reporting to Psap Emergency Calls 911 Detection and Reporting to Display SetsExpensive Route Warning FAX Tone Detection154 Revision a 50003510 50003510 Revision a 155 156 Revision a 50003510 Flash Control Flash CalibratedFlash For Dial 0 Attendant Flash For Waiting CallSX-200 General Information Guide Flash Timing Handset Receiver Volume ControlForward Campon Group ListeningHeadset Mode Feature Key Feature Description Handsfree OperationHeadset Operation Headset Operation Amplified HeadsetHold Reminder HoldHoliday Messages Hot Line50003510 Revision a 161 Hotel/Motel Attendant Console Guest Room SoftkeyHotel/Motel Attendant Message Register Audit 162 Revision a 50003510 Hotel/Motel AuditsHotel/Motel Wakeups Feature Description Hotel/Motel Audit ScreenHotel/Motel Call Blocking Hotel/Motel Call RestrictionHotel/Motel Check Out Hotel/Motel Front Desk FeaturesHotel/Motel Class station side for Analog Telephones Hotel/Motel Do Not Disturb DNDHotel/Motel Guest Room Superset Key Programming Hotel/Motel Guest Room Update ScreenHotel/Motel Guest Search Screen Hotel/Motel House Statistics ScreenHotel/Motel Message Lamp Test Hotel/Motel Internal Number BlockHotel/Motel Message Register Hotel/Motel Multi-user50003510 Revision a 167 Hotel/Motel PasswordsHotel/Motel Property Management System PMS Hotel/Motel Room Occupancy Hotel/Motel Room ConditionHotel/Motel Room Search Screen 168 Revision a 5000351050003510 Revision a 169 Hotel/Motel Room Status DisplayOccupancy Condition 170 Revision a 50003510 Hotel/Motel Room Types and Room CodesHotel/Motel Single Line Reports Illegal Access Intercept Feature Description Hotel/Motel Suite ServicesHunt Groups Inhibit Trunk Ring-Me-Back During DialingInward Restriction did SX-200 General Information Guide Internal Number BlockLanguage Change Last Number RedialLine Selection Feature Description Line PrivacyLine Types and Appearances for Superset Telephones 50003510 Revision a 173174 Revision a 50003510 Line Appearance VariantsMaintenance Lockout AlarmLogical Lines Manual Line Dial 0 HotlineMeter Pulse Collection SX-200 General Information Guide Messaging Call Me BackMilink Data Module 176 Revision a 5000351050003510 Revision a 177 Mitel Application Interface MAIMitel Network Gateway Multi-Attendant Positions Moving Stations and Superset TelephonesMusic-on-Hold MOH Music from an ONS SourceNight/Day Switching Feature Description NamesNever a Consultee Never a ForwardeeNight Services Flexibility SX-200 General Information Guide Night ServicesOff-Hook Alarm to Display Sets Node IdentificationOverlap Outpulsing Feature Description Originate Only ExtensionOverride Intrude ONS Positive Disconnect182 Revision a 50003510 Paging -TelephonesPaging PA and Telephones Pickup Groups Personal Speed CallPickup Local and Directed PRI Card SupportPriority Dial Privacy Enable/Privacy ReleaseProgrammable Key Module PKM 184 Revision a 5000351050003510 Revision a 185 RAD SupportRecall SX-200 General Information Guide Receive Only Extensions Remote LAN AccessRecord a Call ReminderSpeaker Volume Control Feature Description Ringing PlanRinging Time-Out Final Ringback Satellite PBXStation Message Detail Recording Smdr SplitSubattendant Basic Function Subattendant Enhanced FunctionsSubattendant Call Forward Setup and Cancel Subattendant Advisory Message SetupSubattendant Abbreviated Dial Programming Subattendant WakeupsSubattendant Hold Positions Subattendant Date and Time SetupSubattendant Listed Directory Number LDN Keys 190 Revision a 5000351050003510 Revision a 191 Subattendant Paged Hold AccessSubattendant Recall 192 Revision a 50003510 Superset 3DN and Superset 4DN OptionSuperset LCD Display Swap Campon Feature Description Swap Trade CallsSystem Fail Transfer SFT System IdentifierToll Control SX-200 General Information Guide TenantingTone Demonstration Tone PlansTransfer Dial Tone Feature Description TransferTransfer Security Recall Trunk Answer From Any Station TafasTrunk Operation Non-Dial-in CO Trunk Operation Direct Inward System Access DisaTrunk Operation Tie Trunk RecallTrunk Support E&M Feature Description Trunk Support Direct Inward Dial didTrunk Support T1 Uniform Call Distribution UCD198 Revision a 50003510 Whisper Announce50003510 Revision a 199 Software Features Dependant On Feature LevelsSX-200 General Information Guide Revision a 50003510 50003510 Revision a 201 Option Number On System Options CDE FormPage 50003510 Revision a 203 204 Revision a 50003510 Customer Data Entry CDE MaintenanceAlarm Indication Maintenance FunctionsAlarm LEDs 206 Revision a 50003510Configuration Report Alarm Status DisplayCustomer Data Entry CDE Backup and Restore Device Error Analysis StatisticsRemote Printing of CDE Reports Remote Maintenance Administration and Test Rmats AccessRemote Software Download 208 Revision a 50003510Show, Set Date Remove from Service, Return to ServiceShow, Set System Time Superset Firmware DownloadMaintenance Objectives Maintenance DiagnosticsRS-232 Maintenance Terminal Diagnostic Log FilesDatabase Installation and Updates Types of DiagnosticsDatabase Storage on Loss of Power 50003510 Revision a 211SX-200 General Information Guide 212 Revision a 50003510 Storage EnvironmentShipping 214 Revision a 50003510 SiteSite Conditions SX-200 EL/ML System Specifications Feature CapacitiesFeature Capacities SX-200 EL/ML Limitations 50003510 Revision a 215216 Revision a 50003510 Traffic and Performance Traffic Parameters System ParametersTone Plan Support 218 Revision a 50003510 50003510 Revision a 219 Traffic Limitations Grade of ServiceLight 10 % Medium 50 % Heavy 90 % Receiver ProvisioningCalculating Receiver Requirements Step Calculation Result 50003510 Revision a 221222 Revision a 50003510 SX-200 Spine Class ReceiversReceivers for Erlang B Total CallsTrafficLoad Circuits Per hour TotalPhysical Characteristics SX-200 EL/ML Universal Cabinet Physical CharacteristicsSX-200 ML FD Cabinet and SX-200 Light Peripheral Cabinet SX-200 Spine Peripheral BayPower and Grounding Electrical CharacteristicsCable Maximum Length CablingCable Lengths Card Type Loop LengthsLoop Length 50003510 Revision a 227228 Revision a 50003510 Regulatory ComplianceAbbreviated Dialing AlarmsAbsorbed Digits Analog/Digital A/DAuthorized Access Codes Asynchronous ModeAnalog Transmission Answering PointGlossary of Terms Autobaud Detection Battery and Ground PulsingAutomatic Route Selection Average Busy Hour ABHCall Processing Circuit Switch CSCircular Hunting 232 Revision a 50003510CODEC/Filter Glossary of Terms Class of Service COSConsultation Hold Soft Hold Control Over VoiceCustom Local Area Signaling Service SX-200 General Information Guide Critical AlarmCross-Connect Field 234 Revision a 50003510Glossary of Terms DefaultData Communication Equipment Data Terminal EquipmentEnd Node SX-200 General Information Guide Dtrx MessagesFiber Interface Module FIM Forced Account CodeInterconnection Restrictions Glossary of Terms Hunt GroupLeast Cost Routing LinkMain Distribution Frame SX-200 General Information Guide Loop Tie TrunkMessage Subsystem Mixed Station DialingOff-Premises Stations Power Fail Transfer PFTOn-Premises Stations Peripheral EquipmentPRI Gateway SX-200 General Information Guide PRI cardRS-232C Recall ButtonSystem Configuration Synchronous ModeGlossary of Terms Station Message Detail Recording Smdr Store and Forward DialingTip Lead SX-200 General Information Guide Tie TrunksTraveling Class Marks Via Net Loss VNLGlossary of Terms 50003510 Revision a 243
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Manual 7 pages 6.6 Kb

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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