Mitel SX-2000, sx-200 manual Viii Revision a 50003510

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SX-200 General Information Guide

Device Interconnection Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Dial Tone - Discriminating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Dictation Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 DID/Dial-in/Tie Intercepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Digit Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct-in Lines (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct Station Page/Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct Station Select (DSS) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct Station Select/Busy Lamp Field (DSS/BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Direct Station Select/Busy Lamp Field (DSS/BLF) Call Pickup . . . . . . . . . . . . . . . . 150 Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit. . . . . . . . . . . . . . . 150 Direct to ARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Disconnect Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Display Caller ID on Non-Prime Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Display Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 DTMF-To-Rotary Dial Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Emergency Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Emergency Calls (911) - Detection and Reporting to Attendant Consoles. . . . . . . . 152 Emergency Calls (911) - Detection and Reporting to Display Sets . . . . . . . . . . . . . 153 Emergency Calls (911) - Reporting to PSAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Expensive Route Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Flash - Calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash For Dial 0 (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash For Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Forward Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handset Receiver Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handsfree Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handsfree Answerback to a Directed Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset Mode Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset Operation (Amplified Headset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset User Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset with In-Line Switch Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Holiday Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hotel/Motel (Lodging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hotel/Motel - Attendant Console Guest Room Softkey. . . . . . . . . . . . . . . . . . . . . . . 161 Hotel/Motel - Attendant Message Register Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Hotel/Motel - Attendant Message Waiting Setup and Cancel. . . . . . . . . . . . . . . . . . 162 Hotel/Motel - Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

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Contents General Information Guide Lightware 19, Release SX-200 EL/SX-200 ML General Information Guide 50003510 Revision a Table of ContentsConfiguration Revision a 50003510 SX-200 General Information GuidePeripherals Table of Contents SX-200 General Information Guide 50003510 Revision a Vii Viii Revision a 50003510 50003510 Revision a Revision a 50003510 Feature Levels 50003510 Revision a SX-200 General Information Guide Purchasable System Options Glossary of Terms 50003510 Revision a SX-200 General Information Guide Xiv Revision a 50003510 Product Overview HistorySX-200 General Information Guide Product Overview Theme Flexibility, Reliability, Usability SX-200 EL System SX-200 General Information Guide SX-200 ML System SX-200 ELx Cabinet SX-200 Light Peripheral Cabinet SX-200 Spine Peripheral Bay SX-200 IP Node SX-200 General Information Guide SX-200 EL/ML Peripheral Devices Voice Capabilities IP Peripherals SX-200 EL only50003510 Revision a SX-200 General Information Guide Standard Telephones SpineProduct Overview SX-200 General Information Guide Data Capabilities SX-200 General Information Guide Revision a 50003510 Hotel/Motel Voice over IP VoIPBusiness/Commercial/Institutional Assisted Living Supporting Applications Call ManagementACD Telemarketer Application Automated Attendant Mitel MyAttendantCentralized Voice Mail FAX Tone DetectionCentralized Attendant Data Switching TenantingMitel Application Interface MAI Package NuPoint MessengerMiteI Express Messenger Mitel Tapi Desktop SoftwareMitel Networks 6100 Contact Center Solutions 6100 CCS product incorporatesMitel Networks 6500 Speech-Enabled Applications Isdn Support Basic Rate Interface CardIsdn Primary Rate Interface Card SX-200 General Information Guide SX-200 MyAdministrator Isdn Network Gateway North America onlySystem Fail Transfer Configuration About the Main Control CardSX-200 EL System Configuration SX-200 EL Control CabinetConfiguration SX-200 General Information Guide Configuration Page Connecting Peripheral Bays SX-200 General Information Guide Connecting SX-200 IP Nodes Maximum Number of T1 Links SX-200 ML System Configuration SX-200 General Information Guide Page Connecting a Peripheral Bay SX-200 ML FD System Configuration SX-200 ML FD Configuration Revision a 50003510 SX-200 RM Peripheral Cabinet SX-200 Light Peripheral Cabinet ONS/CLASS Line Card Peripheral Interface Cards and ModulesUniversal Card SX-200 General Information Guide Digital Line Card LS/GS Trunk CardLS/CLASS Trunk Card Direct Inward Dial did Trunk CardDigital Control and Digital Services Cards and Modules SX-200 General Information Guide Bay Control Card Control Dual FIM Carrier CardControl Triple FIM Carrier Card Control Triple CIM CardMaintenance Module T1/E1 ModuleCIM Copper Interface Module DSP Module SingleSX-200 Wall Mount Bracket SX-200 Spine Configuration 50003510 Revision a SX-200 Spine BayPower Supplies Bay Power SupplyPower Module SX-200 Spine ModulesUninterruptible Power Supply UPS SX-200 General Information Guide Power Supply Power ConsumptionPower Dissipation watts Power Supply TYP. Watts TYP+20% Transfer RelaysPeripherals IntroductionMitel Networks 5201 IP Phone Revision a 50003510 Mitel Networks 5010 IP Phone Mitel Networks 5010 IP Phone 50003510 Revision aMitel Networks 5020 IP Phone Mitel Networks 5020 IP Phone Revision a 50003510Mitel Networks 5215 IP Phone Mitel Networks 5215 IP Phone 50003510 Revision aMitel Networks 5220 IP Phone Mitel Networks 5220 IP Phone Revision a 50003510Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit Attendant Consoles Superconsole 1000 Attendant Console Superconsole 1000 Attendant Console Revision a 50003510Superset 7000 Attendant Console Superset 7000 Attendant Console 50003510 Revision aSuperset 4000 Series Telephones Handset, Speaker, and Ringer Volume Control Microphone keySpeaker key SoftkeysSX-200 General Information Guide Line Status Indicators Superset 4001 TelephoneHeadset Port Superset 4001 Telephone Revision a 50003510Superset 4015 Telephone Superset 4015 Telephone 50003510 Revision aSuperset 4025 Telephone Superset 4025 Telephone Revision a 50003510Superset 4090 Telephone Superset 4090 Telephone 50003510 Revision aSuperset 4125 Telephone Superset 4125 Telephone Revision a 50003510Superset 4150 Telephone Superset 4150 Telephone 50003510 Revision aSX-200 General Information Guide Mitel Networks 5448 Programmable Key Module Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Speed Call keys Feature keys Line Appearance keys Mitel Networks Programmable Key ModuleMitel Networks Programmable Key Module 50003510 Revision a Interface Modules Superset Interface Module Superset Interface Module DSS/BLF Interface Unit DSS/BLF Interface Unit Revision a 50003510Music-On-Hold/Pager Unit Music-On-Hold/Pager Unit DMPDatasets Dataset 1103 Standalone Dataset 1103 Typical Application Revision a 50003510Dataset 2103 Standalone Dataset 2103 Standalone 50003510 Revision aSMART-1Devices SMART-1 Device Revision a 50003510Auto Attendant Features Digital Line Monitor DLMMitel Express Messenger Voice Mail Digital Line MonitorVoice Mail Features Peripherals SX-200 General Information Guide NuPoint Messenger Voice Mail SX-200 General Information Guide 100 Revision a 50003510 Feature Description 50003510 Revision a 101SX-200 General Information Guide Feature Categories 102 Revision a 50003510Feature Description 50003510 Revision a 103104 Revision a 50003510 50003510 Revision a 105 106 Revision a 50003510 50003510 Revision a 107 Centrex108 Revision a 50003510 50003510 Revision a 109 Smdr110 Revision a 50003510 50003510 Revision a 111 112 Revision a 50003510 50003510 Revision a 113 114 Revision a 50003510 50003510 Revision a 115 SIG116 Revision a 50003510 50003510 Revision a 117 Superset 4DN118 Revision a 50003510 LS/GSFeature Description Abbreviated Dial Access Codes Global FindAccount Codes Account Codes VerifiedAccount Codes Verified Special Disa Add HeldAnalog Networking 120 Revision a 50003510Attendant Access Dial Attendant Advisory Message SetupAttendant Alarm Readout Attendant Abbreviated Dial Number EntryAttendant Call Forward Setup and Cancel SX-200 General Information Guide Attendant Bell OffAttendant Busy Override Attendant Callback Busy/No AnswerFeature Description Attendant Conference Attendant Console Display LanguageAttendant Console Last Call Retrieve Attendant Console LCD DisplayAttendant Date and Time Setup Attendant Default Call PositionsSX-200 General Information Guide Attendant Console LDN Keys Attendant Console LockoutAttendant Disa Code Setup Attendant Do Not Disturb DND Setup, Cancel or OverrideAttendant Destination Dest Key Attendant Directed Call Pickup126 Revision a 50003510 SX-200 General Information Guide Attendant Function AccessAttendant Hold Positions Attendant Lockout Alarm Attendant Message Waiting Setup and CancelAttendant Implicit New Call Attendant Individual Directory NumberAttendant Night/Day Switching Attendant Paging AccessAttendant Paged Hold Access Attendant Multi-New Call ToneFeature Description Attendant Serial Call Attendant Tone SignalingAttendant Source Key Attendant Timed RecallSX-200 General Information Guide Attendant Trunk Busy-Out Attendant Trunk Group Status DisplayAuto Answer Auto HoldAutomated Attendant Default Destination Automated Attendant Front End RecordingAutomated Attendant Illegal Number Handling 50003510 Revision a 131Automated Attendant Prefix Digits Automated Attendant RAD OperationAutomated Attendant Resource Allocation Automated Attendant Vacant Number RoutingACD Path ACD PositionsACD Displays ACD Longest Idle AgentSX-200 General Information Guide ACD Mobility ACD Predictive OverflowACD Printed Reports ACD Real Time EventFeature Description ACD Recorded Announcements ACD SetsAutomatic Number Identification ANI on Outgoing Trunks 50003510 Revision a 135Automatic Route Selection ARS 136 Revision a 50003510Background Music BRI Card SupportBroker’s Call Station Swap Broker’s Call With Transfer Transfer With Privacy138 Revision a 50003510 CalculatorCall Forwarding 50003510 Revision a 139 SX-200 General Information Guide Call Logging Call Park from Single-line SetsCall Park from Multi-line Sets Call Park System OrbitCampon Campon Priority Over Call Forward BusyCampon Warning Tone Centralized AttendantClass Custom Local Area Signaling Services for Digital Sets Centrex Compatibility Single Flash Over TrunkClass of Restriction COR 142 Revision a 50003510Feature Description Class of Service COS Clear All FeaturesCO Line Type Direct Access Bypass Key System Toll Control CO Line Group KeyCustomer Data Entry Default Data Consoleless OperationContact Monitor Customer Data Entry CDEFeature Description Data Account Codes Data Associated Data Line ADLData ADL Hotline Data ADL Speed Call OriginateSX-200 General Information Guide Data Auto Answer Data Automatic Data Route Selection AdrsData Hunt Groups Data Modem PoolingData Security Data Station Message Detail Recording Data SmdrData Station Queuing Data Transceiver DtrxDaylight Savings Time Adjustment Dial Tone DisableSX-200 General Information Guide Data Dtrx Help Data Dtrx HotlineFeature Description Dictation Trunks DID/Dial-in/Tie InterceptsDigit Translation Direct-in Lines DILDirect Station Select/Busy Lamp Field DSS/BLF Direct Station Select/Busy Lamp Field DSS/BLF Call PickupDirect to ARS Direct Trunk SelectDisconnect Alarm Display Caller ID on Non-Prime Lines Display KeysDo Not Disturb DND DTMF-To-Rotary Dial Conversion152 Revision a 50003510 Emergency Calls 911 Detection and Reporting to Display Sets Emergency Calls 911 Reporting to PsapExpensive Route Warning FAX Tone Detection154 Revision a 50003510 50003510 Revision a 155 156 Revision a 50003510 Flash Calibrated Flash ControlFlash For Dial 0 Attendant Flash For Waiting CallHandset Receiver Volume Control SX-200 General Information Guide Flash TimingForward Campon Group ListeningFeature Description Handsfree Operation Headset Mode Feature KeyHeadset Operation Headset Operation Amplified HeadsetHold Hold ReminderHoliday Messages Hot Line50003510 Revision a 161 Hotel/Motel Attendant Console Guest Room SoftkeyHotel/Motel Attendant Message Register Audit Hotel/Motel Audits 162 Revision a 50003510Feature Description Hotel/Motel Audit Screen Hotel/Motel WakeupsHotel/Motel Call Blocking Hotel/Motel Call RestrictionHotel/Motel Front Desk Features Hotel/Motel Check OutHotel/Motel Class station side for Analog Telephones Hotel/Motel Do Not Disturb DNDHotel/Motel Guest Room Update Screen Hotel/Motel Guest Room Superset Key ProgrammingHotel/Motel Guest Search Screen Hotel/Motel House Statistics ScreenHotel/Motel Internal Number Block Hotel/Motel Message Lamp TestHotel/Motel Message Register Hotel/Motel Multi-user50003510 Revision a 167 Hotel/Motel PasswordsHotel/Motel Property Management System PMS Hotel/Motel Room Condition Hotel/Motel Room OccupancyHotel/Motel Room Search Screen 168 Revision a 5000351050003510 Revision a 169 Hotel/Motel Room Status DisplayOccupancy Condition 170 Revision a 50003510 Hotel/Motel Room Types and Room CodesHotel/Motel Single Line Reports Feature Description Hotel/Motel Suite Services Illegal Access InterceptHunt Groups Inhibit Trunk Ring-Me-Back During DialingSX-200 General Information Guide Internal Number Block Inward Restriction didLanguage Change Last Number RedialFeature Description Line Privacy Line SelectionLine Types and Appearances for Superset Telephones 50003510 Revision a 173Line Appearance Variants 174 Revision a 50003510Lockout Alarm MaintenanceLogical Lines Manual Line Dial 0 HotlineSX-200 General Information Guide Messaging Call Me Back Meter Pulse CollectionMilink Data Module 176 Revision a 5000351050003510 Revision a 177 Mitel Application Interface MAIMitel Network Gateway Moving Stations and Superset Telephones Multi-Attendant PositionsMusic-on-Hold MOH Music from an ONS SourceFeature Description Names Night/Day SwitchingNever a Consultee Never a ForwardeeSX-200 General Information Guide Night Services Night Services FlexibilityOff-Hook Alarm to Display Sets Node IdentificationFeature Description Originate Only Extension Overlap OutpulsingOverride Intrude ONS Positive Disconnect182 Revision a 50003510 Paging -TelephonesPaging PA and Telephones Personal Speed Call Pickup GroupsPickup Local and Directed PRI Card SupportPrivacy Enable/Privacy Release Priority DialProgrammable Key Module PKM 184 Revision a 5000351050003510 Revision a 185 RAD SupportRecall Remote LAN Access SX-200 General Information Guide Receive Only ExtensionsRecord a Call ReminderFeature Description Ringing Plan Speaker Volume ControlRinging Time-Out Final Ringback Satellite PBXSplit Station Message Detail Recording SmdrSubattendant Basic Function Subattendant Enhanced FunctionsSubattendant Advisory Message Setup Subattendant Call Forward Setup and CancelSubattendant Abbreviated Dial Programming Subattendant WakeupsSubattendant Date and Time Setup Subattendant Hold PositionsSubattendant Listed Directory Number LDN Keys 190 Revision a 5000351050003510 Revision a 191 Subattendant Paged Hold AccessSubattendant Recall 192 Revision a 50003510 Superset 3DN and Superset 4DN OptionSuperset LCD Display Feature Description Swap Trade Calls Swap CamponSystem Fail Transfer SFT System IdentifierSX-200 General Information Guide Tenanting Toll ControlTone Demonstration Tone PlansFeature Description Transfer Transfer Dial ToneTransfer Security Recall Trunk Answer From Any Station TafasTrunk Operation Direct Inward System Access Disa Trunk Operation Non-Dial-in COTrunk Operation Tie Trunk RecallFeature Description Trunk Support Direct Inward Dial did Trunk Support E&MTrunk Support T1 Uniform Call Distribution UCDWhisper Announce 198 Revision a 50003510Software Features Dependant On Feature Levels 50003510 Revision a 199SX-200 General Information Guide Revision a 50003510 Option Number On System Options CDE Form 50003510 Revision a 201Page 50003510 Revision a 203 204 Revision a 50003510 Maintenance Customer Data Entry CDEMaintenance Functions Alarm IndicationAlarm LEDs 206 Revision a 50003510Alarm Status Display Configuration ReportCustomer Data Entry CDE Backup and Restore Device Error Analysis StatisticsRemote Maintenance Administration and Test Rmats Access Remote Printing of CDE ReportsRemote Software Download 208 Revision a 50003510Remove from Service, Return to Service Show, Set DateShow, Set System Time Superset Firmware DownloadMaintenance Diagnostics Maintenance ObjectivesRS-232 Maintenance Terminal Diagnostic Log FilesTypes of Diagnostics Database Installation and UpdatesDatabase Storage on Loss of Power 50003510 Revision a 211SX-200 General Information Guide 212 Revision a 50003510 Storage EnvironmentShipping 214 Revision a 50003510 SiteSite Conditions SX-200 EL/ML System Feature Capacities SpecificationsFeature Capacities SX-200 EL/ML Limitations 50003510 Revision a 215216 Revision a 50003510 Traffic and Performance Traffic Parameters System ParametersTone Plan Support 218 Revision a 50003510 50003510 Revision a 219 Grade of Service Traffic LimitationsReceiver Provisioning Light 10 % Medium 50 % Heavy 90 %Calculating Receiver Requirements Step Calculation Result 50003510 Revision a 221SX-200 Spine Class Receivers 222 Revision a 50003510Total Calls Receivers for Erlang BTrafficLoad Circuits Per hour TotalPhysical Characteristics Physical Characteristics SX-200 EL/ML Universal CabinetSX-200 ML FD Cabinet and SX-200 Light Peripheral Cabinet SX-200 Spine Peripheral BayElectrical Characteristics Power and GroundingCable Maximum Length CablingCable Lengths Loop Lengths Card TypeLoop Length 50003510 Revision a 227Regulatory Compliance 228 Revision a 50003510Alarms Abbreviated DialingAbsorbed Digits Analog/Digital A/DAsynchronous Mode Authorized Access CodesAnalog Transmission Answering PointBattery and Ground Pulsing Glossary of Terms Autobaud DetectionAutomatic Route Selection Average Busy Hour ABHCircuit Switch CS Call ProcessingCircular Hunting 232 Revision a 50003510Glossary of Terms Class of Service COS CODEC/FilterConsultation Hold Soft Hold Control Over VoiceSX-200 General Information Guide Critical Alarm Custom Local Area Signaling ServiceCross-Connect Field 234 Revision a 50003510Default Glossary of TermsData Communication Equipment Data Terminal EquipmentSX-200 General Information Guide Dtrx Messages End NodeFiber Interface Module FIM Forced Account CodeGlossary of Terms Hunt Group Interconnection RestrictionsLeast Cost Routing LinkSX-200 General Information Guide Loop Tie Trunk Main Distribution FrameMessage Subsystem Mixed Station DialingPower Fail Transfer PFT Off-Premises StationsOn-Premises Stations Peripheral EquipmentSX-200 General Information Guide PRI card PRI GatewayRS-232C Recall ButtonSynchronous Mode System ConfigurationGlossary of Terms Station Message Detail Recording Smdr Store and Forward DialingSX-200 General Information Guide Tie Trunks Tip LeadTraveling Class Marks Via Net Loss VNLGlossary of Terms 50003510 Revision a 243
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Manual 7 pages 6.6 Kb

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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