GN Netcom SE-220 Making CALLS, Answering CALLS, Hanging UP, Tips for Using the Line Keys

MAKING CALLS, ANSWERING CALLS, HANGING UP

Tips for Using the Line Keys

1.When a LINE key is pressed, that line becomes active and any other active lines are disconnected unless placed on Hold prior to pressing the LINE key.

2.When the CONF key is pressed all active lines and lines on Hold are linked in the conference.

3.When the HOLD key is pressed, all active lines are placed on Hold. Inactive lines remain inactive.

4.If SoundPoint Pro is hung up, active lines are disconnected, but lines on Hold remain on Hold.

			Making Calls		Answering Calls		Hanging Up
	Handset	Pick up the handset; listen			Pick up the handset		Hang up (replace) the
			for the dial tone.				handset.
	Headset	Put on headset, press the			Press the HEADSET	key	Press the HEADSET	key.
			HEADSET key, and listen		on the console (make sure
			for the dial tone.		your headset is on first!).
	Speaker		Press the SPEAKER key;		Press the SPEAKER	key	Press the SPEAKER	key.
			listen for the dial tone.		on the console.
	Notes		Pressing a LINE key will		Pressing a LINE key for a		Pressing a LINE key
			activate the phone in		line that is ringing will		while the line is active
			Speaker Mode for that line		cause the phone to go off-		will hang up the line.
			by default.		hook in Speaker Mode for
					that line.
Changing Modes
To Switch Between Modes at Any Time During a Call
	From		To	Action
	Handset		Speaker	Press Speaker key; hang up handset
	Handset		Headset	Press Headset key; hang up handset
	Headset		Speaker	Press Speaker key
	Headset		Handset	Pick up handset
	Speaker		Handset	Pick up handset
	Speaker		Headset	Press Headset key

More on Making Calls

Selecting a Line

Pressing the LINE key under the LCD screen will activate that line for the mode you are currently using: handset, speaker, or headset. If no mode is selected, pressing a LINE key will cause that line to go active in Speaker Mode by default.

SoundPoint Pro Desktop Conference Phone Operation

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The green LED on the LINE key indicates that it is in use.

IMPORTANT: As a rule, once a line is activated it must be placed on Hold prior to activating another line key or the line will be disconnected.

Using Redial and Repetitive Redial

Press the REDIAL key to automatically dial the last phone number dialed on your phone. The Repetitive Redial feature allows you to Redial a phone number up to 15 times, which is useful when attempting to dial a number that is busy. To activate Repetitive Redial, press and hold the REDIAL key for 2 seconds. By default SoundPoint Pro will dial the last number dialed 10 times with 20 seconds between attempts, or until the call is answered, whichever comes first. When the call is answered, SoundPoint Pro will ring indicating that the call has been connected.

Repetitive Redial can be programmed for the number of attempts tried, and the duration between attempts. For instructions, see page 2 – 22, “Setting Repetitive Redial Parameters”.

More on Answering Calls

SoundPoint Pro will automatically select the ringing line when you answer. It is not necessary to select the ringing line first.

When More Than One Incoming Line is Ringing

If both lines are ringing at the same time, the line that is engaged first will ring and its red LED will blink. The second line’s LED will also blink, but no audible ring will be heard.

When the phone is answered, preference will be given to the primary line (see “Setting Primary Line for Your Phone” on page 2-19). If no primary line has been programmed, Line 1 will be selected first.

Second Calls on an Inactive Line

If you have already engaged a call and another call comes in on the line you are not using, you will be prompted with a low-volume ring and the LED indicator for the incoming line will blink. If you subscribe to Caller ID, SoundPoint Pro will display Caller ID information for the incoming call. To answer the call:

Place your call on hold with the HOLD key, then press the LINE key with the red blinking LED (the ringing line) and begin speaking.

SoundPoint Pro Desktop Conference Phone Operation

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