LG Electronics LDK manual Agent Log In Phase III Only

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‘ez Phone’	Issue 1.0A
3) Recording Link(To send data to call recording program) (Phase III Only)

Condition

1.When you have a connected call on ez Phone

2.a) Call Recording program is installed and running on window.

¾ez Phone send data(phone number, first name, last name)

¾Call Recoding program will update the data and starting recording

b)Call Recording program is installed and not running on window.

¾ez Phone executes the Call Recording Program

¾ez Phone send data(phone number, first name, last name)

¾Call Recoding program will update the data and starting recording

4) Agent Log In (Phase III Only)

¾If your station is dummy station, you can see below dialog and log in with agent number and password.

5) Agent Log out

¾When ez Phone is closing, you can see below dialog if your station is logged in as agent.

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Contents ‘ez Phone’ Revision History ‘ez Phone’ Log View Favorite Schedule Dial Window SMS Over GSM General Description OverviewEntry Hardware Requirement Software RequirementConnections ‹ 1st Party For LDK 24 Only NeXer ‹ 1st Party LDK 100,300,600 Only‹ 3rd Party LDK 100,300,600 Only Installing1 LDK TSP ‘ez Phone’ When you make call with Keyset, how do you press number? Important Note This dialog, you should set Installing2 DAO ‘ez Phone’ ‘ez Phone’ ‘ez Phone’ ‘ez Phone’ Start Install button ‘ez Phone’ Setup Complete Circle User Feature Description Entry Version ‹ File Menu‹ Program Top Toolbar ‹ Tools‹ About My Status For Mouse Operation PartiallyShort Cut For Short Cut Operation with Tab Email For Mouse Operation Partially New DB or Export DB from or to AccessMDBSend email by drag&drop SMS Over GSM For Mouse Operation Partially Simple For Mouse Operation PartiallyPrint For Mouse Operation Partially Exit For Mouse Operation PartiallyPad For Mouse Operation Partially Bottom ToolbarTransfer For Mouse Operation Partially Hold For Mouse Operation Partially Park For Mouse Operation PartiallyEdit Box Conference For Mouse Operation Partially Acnr For Mouse Operation PartiallyDND Operation For Mouse Operation Partially Forward Dialog For Mouse Operation PartiallyMonitor Button For Mouse Operation Partially „ New incoming call arrived Call WindowState 1 Incoming Call State 1 Æ Click or Enter Connected State 1.1 Connected State 1.1.1 Normal TransferState 1.1.2 Hold „ Make New Call Make Call By Name„ Search List with partial name or number ‘ez Phone’ „ Park or Unpark the connected call ¾ *UNPARK Ctrl + ‘-‘ or ‘U’„ Mouse click easy Transfer Condition 1- Click a station icon by mouse orÆCall From K.R KIM Information WindowHe is a VIP Customer Message Window Keyset Message View Usage¾ When you’ve got Message Form Other Station Station Information Window „ Get Outlook Schedule. ‘Ctrl + S’, S „ Station Popup window „ Edit Station Information ‘Ctrl + E’ or ‘E’„ 4 Types of Display Editing windowAddress Book Window Own DB Address „ Own contacts DB Display„ Column Field Option windows „ Address Popup windows„ Call Reservation Dialog Log View Favorite Schedule Dial Window „ Call Reservation Call Pop Up Window Etc Window Flex Button Assignment DialogCustomize Dialog Vmib DialogBell Sound Black List Call Filtering ‘ez Phone’ Option Dialog Log View OptionNormal Popup Simple PopupDisplay DB and Mail Notify Own Address Book Always On Top Outlook contactsImport Outlook Contacts Into My Own Address Book ¾ Recommendationfor outlookExport My Own Address Book Export to Outlook Set check before exporting data to other Database format„ Conference window For LDK 24- NeXerTips Focus F1, F2, F3, F4Sub Window Focus Ctrl + Tab Make Call without using ‘ez Phone’ Window Task Bar StateLock Key Missing Message Box SLT and DectOperation for internal outgoing call when ring back Operation for internal outgoing callwhen busyOperation for connected status Vimb and Msg wait NotificationMy station program in menu Auto ACNRSchedule Dial WindowSMS Over GSM ‹ SMS Previous Setting You should restart ez Phone when any setting changedClient PC Client PC can be ez Phone or ez Attd New and Modified Feature Integration Version 1Option WindowSet this button down For call recording Program Agent Log In Phase III Only Conference RoomPhase III Only Key mappingPhase III Only ¾ You can save the text for each day ‘ez Phone’ Drag and Drop Conference CallPhase III Only Quick OperationPhase III Only About Slave Station