LG Electronics LDK manual General Description, Overview

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‘ez Phone’

Issue 1.0A

GENERAL DESCRIPTION

1. Introducing ez Phone (LDK SYSTEM)

1.1. Overview

Welcome to LDK- ‘ez Phone’ for Windows Computer Telephony Integration (CTI). Computer Telephony adds computer intelligence to the making and receiving of telephone calls. With Computer Telephony, user can use computers to take advantage of a wide range of sophisticated communication features and services over a telephone line. LDK-PCPHONE includes a various value added features to integrate Computer and Telephone, to manage all the details associated with telephone business. With LDK-’ez Phone’ ’s Graphical User Interface, you can easily use the following features;

¾Many kind of DB (Outlook, Gold mine, ACT!, ACESS, ECXEL) are can be import and export.

¾Working [operating] together with Outlook contacts real timely.

¾Dial Reservation List. (Automatic call operation)

¾3 Kinds of Popup windows for notify incoming call.

¾Simple Mode Window and Own Memo List.

¾Make outgoing calls, place a call on ‘Hold & unhold’ and Transfer, conference, park/unpark etc.

¾Log a call for your history and statistical information.

¾Utilize Dial Database File

¾View Call Processing Status

¾ETC. (Option, Customize.)

¾Mobile SMS Sending

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Contents ‘ez Phone’ Revision History ‘ez Phone’ Log View Favorite Schedule Dial Window SMS Over GSM General Description OverviewEntry Hardware Requirement Software RequirementConnections ‹ 1st Party For LDK 24 Only NeXer ‹ 1st Party LDK 100,300,600 Only‹ 3rd Party LDK 100,300,600 Only Installing1 LDK TSP ‘ez Phone’ When you make call with Keyset, how do you press number? Important Note This dialog, you should set Installing2 DAO ‘ez Phone’ ‘ez Phone’ ‘ez Phone’ ‘ez Phone’ Start Install button ‘ez Phone’ Setup Complete Circle User Feature Description Entry Version Menu ‹ File‹ Program ‹ About Top Toolbar‹ Tools My Status For Mouse Operation PartiallyShort Cut For Short Cut Operation with Tab New DB or Export DB from or to AccessMDB Email For Mouse Operation PartiallySend email by drag&drop Print For Mouse Operation Partially SMS Over GSM For Mouse Operation PartiallySimple For Mouse Operation Partially Exit For Mouse Operation PartiallyBottom Toolbar Pad For Mouse Operation PartiallyTransfer For Mouse Operation Partially Edit Box Conference For Mouse Operation Partially Hold For Mouse Operation PartiallyPark For Mouse Operation Partially Acnr For Mouse Operation PartiallyForward Dialog For Mouse Operation Partially DND Operation For Mouse Operation PartiallyMonitor Button For Mouse Operation Partially Call Window „ New incoming call arrivedState 1 Incoming Call State 1 Æ Click or Enter Connected State 1.1 Connected State 1.1.1 Normal TransferState 1.1.2 Hold „ Make New Call Make Call By Name„ Search List with partial name or number ‘ez Phone’ „ Park or Unpark the connected call ¾ *UNPARK Ctrl + ‘-‘ or ‘U’„ Mouse click easy Transfer Condition 1- Click a station icon by mouse orInformation Window ÆCall From K.R KIMHe is a VIP Customer Message Window Keyset Message View Usage¾ When you’ve got Message Form Other Station Station Information Window „ Get Outlook Schedule. ‘Ctrl + S’, S „ 4 Types of Display „ Station Popup window„ Edit Station Information ‘Ctrl + E’ or ‘E’ Editing windowAddress Book Window Own DB Address „ Own contacts DB Display„ Address Popup windows „ Column Field Option windows„ Call Reservation Dialog Log View Favorite Schedule Dial Window „ Call Reservation Call Pop Up Window Etc Window Flex Button Assignment DialogVmib Dialog Customize DialogBell Sound Black List Call Filtering ‘ez Phone’ Option Dialog Log View OptionNormal Popup Simple PopupDisplay DB and Mail Notify Own Address Book Always On Top Outlook contactsImport Outlook Contacts Into My Own Address Book ¾ Recommendationfor outlookExport My Own Address Book Export to Outlook Set check before exporting data to other Database format„ Conference window For LDK 24- NeXerTips Focus F1, F2, F3, F4Sub Window Focus Ctrl + Tab Make Call without using ‘ez Phone’ Window Task Bar StateLock Key Missing Message Box SLT and DectOperation for internal outgoing call when ring back Operation for internal outgoing callwhen busyOperation for connected status Vimb and Msg wait NotificationMy station program in menu Auto ACNRSchedule Dial WindowSMS Over GSM ‹ SMS Previous Setting You should restart ez Phone when any setting changedClient PC Client PC can be ez Phone or ez Attd New and Modified Feature Integration Version 1Option WindowSet this button down For call recording Program Agent Log In Phase III Only Conference RoomPhase III Only Key mappingPhase III Only ¾ You can save the text for each day ‘ez Phone’ Drag and Drop Conference CallPhase III Only Quick OperationPhase III Only About Slave Station