DCS LCD 24B, 7B Consultation Hold, Retrieving Calls Held AT Another Station, Transferring Calls

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with another extension:

•Press the TRSF key; you will receive transfer dial tone.Your call is placed on transfer hold.

•Dial the extension number.

•Consult with the internal party.

•Press TRSF to return to the outside party or hang up to transfer the call.

NOTE: Repeatedly pressing the TRSF key will toggle between the outside party and internal extension. If necessary you may disconnect either one of the par- ties by pressing the DROP button.

RETRIEVING CALLS HELD AT ANOTHER STATION

When a line is on hold and it appears on your keyset, press the line button with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus the line number or the extension number of the station that placed the call on hold.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.

TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways. You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.

•While on a call, press the TRSF key and dial an extension number or group number.Your call is automatically put on transfer hold. OR

Press a DSS key or station group key. Your call is automatically put on transfer hold.

•Hang up when you hear ringing (this is an unscreened or blind transfer).OR Wait for the called party to answer and advise him/her of the call and hang up. If the transfer is refused, you will be reconnected to the outside line when the called station hangs up or you can press TRSF to return to the outside party. If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button.

OR

Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again.

When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring.

NOTES:

1.After the inside party answers, you may alternate back and forth between the parties by pressing the TRSF key.

2.If you receive No More Calls tone, that station has no key available to re- ceive another call. Press TRSF to return to the other party.

3.You cannot transfer an Intercom call by pressing a DSS key.You must press the TRSF key and dial the destination extension number.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy signal, you may camp the call on to this station. Simply hang up when you hear the busy signal. The called party will be alerted that a call is waiting for them.

NOTE: If you receive No More Calls tone, that station has no key available to receive another call. Press TRSF to return to the outside caller.

TRANSFER TO VOICE MAIL

This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT key to accomplish this. To transfer a call di- rectly to a voice mailbox:

•While on a call, press the VT key and dial the mailbox number.

•Hang up when dialing is completed.

CALL WAITING

If an outside call has been camped-on to your phone or another station has camped-on to you:

•Your keyset will ring and the call that is waiting for you (camped-on) will flash green.

•Press the flashing button to answer; your other call will go on hold automati- cally if your station has the Automatic Hold feature set. If not, you must press HOLD and then the flashing button.

OR

Finish the first call and hang up; the waiting call will ring.

•Lift the handset or press the ANS/RLS key to answer.

NOTE: Intercom calls will not go on Automatic Hold.

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