Cortelco 9225 instruction manual Troubleshooting

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TROUBLESHOOTING

If you have any problems with your telephone service, determine if the problem is with your unit or the telephone company lines BEFORE CALLING THE TELEPHONE COMPANY. Always disconnect the power adapter, telephone line and batteries and reinstall them before calling for service. The telephone company may charge you for a service call if the problem is caused by your telephone.

PHONE DOES NOT RING

1.Line cord is disconnected at telephone outlet or at telephone.

2.Phone is off hook. Make certain the hookswitch is depressed when the handset is in the cradle.

3.SPEAKERPHONE is on. Turn off speakerphone.

NO DIAL TONE

Wire is disconnected at telephone or at wall jack. Test the telephone in a different wall jack. If it works, the first jack may be defective.

BLANK SCREEN

1.Check if the adapter is connected properly and that batteries are installed.

2.Press the Contrast button to see if contrast level is set correctly.

CALLERS ARE NOT DISPLAYED ON THE SCREEN

1.Verify that you have subscribed to the appropriate service (Caller ID and Call Waiting Caller ID) from your telephone company. If you only subscribed to Caller ID service the unit will not display call waiting caller ID information.

2.Check if your answering machine is set to answer before 2 rings.

NO CALLER INFORMATION IS DISPLAYED WHEN HEARING THE CALL WAITING BEEP

1.Verify that you have subscribed to Call Waiting Caller ID service from your telephone company.

2.Verify that Call Waiting is turned on. See Step 2 of the UNIT SETUP section of this manual.

MESSAGE ERROR HAPPENS FREQUENTLY

Caller information was not transmitted properly. Check with your telephone company to see if there is a problem with your phone line.

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Contents OWNER’S Caller ID Type Table Of Contents Speed Dial Important Safety Instructions Page Telephone Part Identification Back and Side BOX Contents InstallationBattery Installation Dialing ModeDesk Mount Ringer VolumeAnswering Machine Modems and FAX MachinesEnter Unit SetupMenu Basic Operation Feature Buttons Hold Button Line 1 Button / Line 2 ButtonConf Button Redial Button Volume ButtonCall Forward on Call Forward OFFSpeed Dial Phone Book Review the Contents of a Memory ButtonStore a Caller ID Record to a Memory Button Adding AN Entry to the Phone BookDialing from the Phone Book Caller IDDeleting a Phone Book Entry Storing a Caller ID Record in the Phone BookCaller ID on Call Waiting Private CallsReviewing Calls Deleting CallsTroubleshooting Clude the Original Sales Receipt Telephone RepairFCC Information Limited Warranty
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