Simple Solutions, Troubleshooting

11	SIMPLE SOLUTIONS

Transfer an external call					How does the ‘Touch Activated Keypad’ work?
1	During a call, press .				The touch activated keypad will automatically disable when
2	Scroll	or	then press	, or enter the handset	you hold the handset receiver to your ear. The idea being, to
number directly you want to call.					reduce the risk of accidental keypad presses while the
3	The called handset can press			to answer. The calling	phone is held against the side of your face. Likewise, the
handset can press			to transfer the call.		keypad also disables automatically 5 seconds after the last
					key press. To ‘wake’ the keypad to enable you to dial further
3-Way conference call					digits, e.g. if you want to access the menu, you should touch
While one handset is on an external call, a second internal					any of the number keys, wait for the backlight to come on
handset can join in and have a 3-way conference call.					and then you can dial normally. It is very easy to tell when the
1	During an external call, press .				keypad is disabled, as the keypad backlight will not be on.
2	Scroll	or	then press	, or enter the handset
number directly you want to call.					Troubleshooting
3 The called handset can press				to answer. The calling	If you are experiencing problems with your Oricom Touch
handset can press			to start the conference call.		Phone, firstly check that:
4 Either internal handset can press				at any time to leave	• the telephone line cord is correctly connected.
the conference call.					• the mains power cord is correctly connected and the

onlypower switched on.

• the batteries are charged, polarities are correct and that the batteries are not in need of replacing.

If you have more than one handset registered to your base remember to check the connections on this too. If you are still experiencing a problem, you are likely to find a solution in the following:

Cannot make a call

•Is the symbol missing? - move closer to the base.

•Is symbol displayed? if so unlock the keypad, see page 6.

•If you have multi-handsets, another handset may already be on a call. Ext in use will be shown on display.

Handset does not ring/ring is low

•Check the ringer volume level, see page 4.

Handset is not charging properly

•Check that the handset is sitting correctly in the base or charger. Clean the charging contacts with a dry cloth.

Buzzing noise on my radio, TV, computer or hearing aid

•Sometimes your phone may interfere with other electrical equipment if it is placed too close. We recommend you leave a distance of at least one metre to avoid this.

Caller’s details are not displayed

•Make sure you have subscribed to a Caller ID service via your network provider.

•The caller may have withheld their details.

•Let the phone ring a couple of times as there may be a delay in receiving the Caller ID information.

Accidental key press to the keypad may occur

•Always use manual key lock.

•When answering a call, always keep contact with your ear and the receiver.

•Avoid touching the keypad area when handling.

Caller’s name is not displayed even though it is stored in the phonebook

•The name will only be displayed if an exact number match (including STD dialling code) is found.

Electrostatic discharge

If your Touch phone has been subjected to a large electrostatic discharge or a power surge the unit may need to be reset. Use the following procedure to reset the system.

1Remove the batteries from all the cordless handsets

2Unplug the power and the phone line to the main base unit

3Leave it like this for approximately 15 minutes

4Put everything back together and try the handsets again

5If this does not fix the problem call our support line

SIMPLE SOLUTIONS

Troubleshooting