Oricom BT9500 user manual Troubleshooting

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Appendix 37

Troubleshooting

Problem	Possible cause(s)		Solution(s)
No dial tone on the	1. The base unit is not properly connected.		1. Check CONNECTION to power and telephone line.
cordless handset.	2. Too far from the base unit.		2. Move handset CLOSER to base unit.
	3.	Battery charge is low.	3.	CHARGE battery.
	4.	Incorrect battery polarity.	4.	RE-INSERT batteries and check + and .
	5.	Re-register handset.	5.	Handset not registered.
Antenna symbol is	1. The handset is not registered. If the handset is		1.	REGISTER the handset.
flashing.		unregistered, it displays UNREGISTERED.	2. Move CLOSER to the base unit.
	2. The handset is out of range.		3. Check power CONNECTION to the base.
	3. The product is not properly connected.

No tone when the	1.	The handset is not placed properly on the charger.	1.	Lift handset off the charger carefully and REPOSITION correctly.
cordless handset is	2.	Charging contacts are dirty.	2.	CLEAN charging contacts with a clean and dry cloth.
placed on the charger.	3. No power connection to base unit.		3. Check power CONNECTION to the base.
	4. The handset’s power is turned off.		4.	CHECK batteries.

Handset charged for	1.	Handset batteries are defective.	1. REPLACE with new AAA rechargeable Ni-MH batteries.
24 hours but Battery	2.	Handset is not placed properly on the charger.	2.	CHECK to make sure the battery icon is scrolling.
icon remains empty.	3.	Battery installed incorrectly.	3.	RE-INSERT batteries and check + and .
	4. The product is not properly connected.		4.Check power CONNECTION to the base.

No symbol on the	1.	Batteries are empty.	1.	CHARGE batteries.
display.	2. The product is not properly connected.		2.	Make sure your product is properly PLUGGED-IN.
Can’t transfer a call.	1.	Handset is busy.	1.	Check ALL handsets and END all calls.
	2.	Handset is out of range.	2. Move handset CLOSER to base unit.
	3. Wrong handset number.		3. Check HANDSET NUMBER.

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Contents BT9500 Page Contents Wherever possible, recycle those materials Avoid exposure of this telephone to moisture or liquidSignal strength LocationHandset range Battery low warning Battery performanceNiMH rechargeable batteries provided Purchasing additional handsets Handset Overview Microphone Talk off/ Clear/ BackSpeaker Press to make or answer a mobile callBase Station Overview Bluetooth LEDsIs using the line Idle, to pair up Bluetooth mobileIcons Description Handset LCD DisplayXX/FF Message counter display Display DescriptionTAM is turned OFF TAM is turned onA1/A2 XX/An C1/C2 H1/H2 Glossary of terms Introducing Bluetooth wireless technologyPairing a Bluetooth headset Pairing a Bluetooth enabled mobile phoneAuto connection Manual connectionTurning off the auto connection Replace a paired device Answer a Home call CallsMake a Home call Predial a callCall from the redial list Answer a Mobile callEnd a Mobile call Handset speakerphoneTemporary ringer silencing Volume controlMute Receive a Home call while on a Mobile callChain dialing Caller ID history call logLast number redial redial list If you have more than two handsets, your screen shows IntercomCall another handset Handset back in the telephone base or chargerMake a 3-way Conference Call Enter Name Store a phonebook entryReview the phonebook Phonebook EmptyTo start an alphabetical search Alphabetical searchDial a phonebook entry Edit an EntryEntries appear in reverse chronological order Missed calls indicatorCall log Review the call logTo delete one entry Dial a call log entrySave a call log entry to the phonebook Delete from the call logDelete from redial Dial a redial entryPress MENU/OK to select the highlighted item Set the time formatSet date and time Set the date formatLanguage To Change SettingsRinger tone Alert tonesClear voicemail indication ECO Plus modeTo manually turn off the new voicemail indicator Set the Recall timePaging Reset Your PhonePress UP/DOWN to scroll to Reset To stop the paging tone0000 Register a handsetDe-register a handset Press UP/DOWN to select Register HSCall screening Turn on or off the answering machineTo turn on or off with the telephone base To turn on or off with a handsetTo play messages with the telephone base Record and play memosDelete all old messages To delete all old messages with a handsetSet the answer mode Answer machine settingsSet the answer delay OGM settingsPlay the outgoing message Remote accessTo remotely access your answering system Turn on/off the message alertTurn on FunctionsPrevious message Stop the current messageTroubleshooting Extension leads Problem Possible causes Solutions Bad audio qualityService Other electrical appliancesSwitch Remote access on Problem Possible causes SolutionsBad battery contact Move the handset slightly Cannot accessWarranty Information Australia Trademarks Customer Support Australia Customer SupportLocked Bag South Windsor, NSW Phone 1300 889 Fax 02 4574