Oricom BT9500 Problem Possible causes Solutions Bad audio quality, Other electrical appliances

38Appendix

Problem	Possible cause(s)	Solution(s)
Bad audio quality	1. Interference from nearby electrical appliance.	1. Try a different connection point, one that is away from
(crackles,echo, etc.).	2. Base unit is installed in a room with thick walls.	other electrical appliances.
	3. The handset is too far from the base unit.	2. Install the base unit in a DIFFERENT room OR use
	4. If you have Broadband/ADSL you need an in line	EXTENSION leads.
	filter (not supplied) connected where this product	3. Move CLOSER to the base unit.
	connects to the phone socket.	4. Ensure a in-line ADSL filter is installed on all phone
	5. Faulty telephone line.	sockets between wall plate and your phone.
		5. Contact your network service provider to check your line.
Caller ID does not	1. Service not activated with your Network service	1. Check your SUBSCRIPTION with the SERVICE provider.
work.	provider.	2. Ask your service provider to re set your caller ID
	2. Caller ID service is activated but does not work or	service.
	is is intermittent.
Phone does not ring	1. The ringer is off.	1. Turn ON the ringer.
when a call comes in.	2. Too many phones are sharing the same phone line.	2. Disconnect some of the phones from the phone line.
	3. Base unit not plugged in.	3. Check base unit CONNECTIONS.
Keypad does not work.	Keypad may be locked.	UNLOCK the keypad.
Busy tone + in use	1. Other handset may still be connected.	1. Check ALL handsets and END all calls.
light on.	2. Check power supply connection.	2. Check CONNECTIONS to wall and base.
Handset registration	You may have exceeded the maximum number of	Delete un-used handsets and try again.
fails continuously.	handsets allowed (6).
Cannot make/answer	Recall tim is not correct or service is not available.	Check with your service provider. Check the recall
a 2nd call.		selection is correct.