Are you having trouble with your phone? Here are some answers to common questions.
Problems
The phone does not work at all
The phone does not ring
There is no dial tone
CID does not work properly
The CIDCW call cannot be answered
The empty battery icon appears soon after the batteries are charged
Solutions
•Make sure that adapter and phone cord are connected properly.
•Check that the batteries are fully charged and installed properly.
•This phone does not work during power failure.
•Make sure the adapter and the phone cord are connected properly.
•Move the handset closer to the base unit.
•Make sure the handset (or base) ringer is turned on.
•Check that the phone cord is connected properly.
•Check the handset is fully charged.
•Move the handset closer to the base unit.
•Check with your local phone company that the CID service is subscribed to.
•Let the phone ring at least once before answering.
•Check with your local phone company and select the correct recall duration
•Replace the batteries with new ones.
NOTES FOR OPERATION IN NEW ZEALAND
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with the minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network
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