Help
Possible problems with text messaging
Text messages cannot be sent and screen displays Msg Failed
•The base station power supply or telephone line cord might not be properly connected.
•Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.
•There might be a fault on the line. Check your telephone line is working properly.
•You might have deleted the server number in error. See page 41 for instructions on how to enter the number.
Cannot send text
•Check Outgoing service centre number is correct
•Check that the service you are sending to is a compatible Network to receive fixed line text messages
•Ensure that you are entering the full telephone number, including area code, of the person you are trying to text message
Help
Cannot receive text
•You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.
•More than one text messaging product is plugged into the line. Change the Common Inbox Sub Address of other text message enabled products to a number other than 0.
•Check Incoming service centre number is correct.
•Ensure the sender is entering your full telephone number, including area code.
•Check that the service that is sending is a compatible Network to send text messages to a fixed line.
Further help and advice for text queries on Telstra lines call 13 2200
Possible problems with the answering machine
Answering machine does not record any messages
• The memory may be full. Play and delete old messages, see page 62.
Answering machine messages have the wrong date and time
• Have you set the date and time? See page 56.
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