RCA 28310 manual Troubleshooting Guide, Telephone Solutions, Unit beeps

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Troubleshooting Guide

ATTENTION: Before troubleshooting, update to the latest software version via Settings/Advanced/ Firmware Update/Latest firmware. You should also restart your modem/router/switch and the base/gateway station by turning the power to these devices off and on.

Telephone Solutions

No dial tone

•Check and repeat installation steps:

Verify the base power cord is connected to a working electrical outlet. Verify the telephone line cord is connected to the base and the wall jack.

•Connect another phone to the same jack; if there is still no dial tone, the problem might be your wiring or local service.

•The handset may be out of range of the base. Move closer to base.

•Verify the batteries are installed correctly.

Handset does not ring

•Check your various handset tones and alerts volume and settings via

Settings / Tones/ etc.

•The handset may be out of range. Move closer to the base.

•You may have too many extension phones on your line. Try unplugging some phones.

•Check for dial tone.

No sound from handset

• Adjust handset volume.

You experience static, noise, or fading in and out

•The handset may be out of range of the base. Move closer to base.

•Verify the base is not plugged into an outlet with another household appliance. If necessary, relocate the base.

•Another unit (for instance a computer) is using the Internet connection. Free up bandwidth by ending other ongoing Internet traffic or get an Internet connection with more bandwidth.

•If you use a router it may be interfering with the sound. In order to obtain better sound, we recommend that you open the specific port shown under Settings/ Advanced/ Internet settings/ Skype ports to incoming TCP and/or UDP traffic. However, on some routers you cannot configure incoming UDP traffic although you can still configure rerouting of ports with incoming TCP traffic. If you are using several Skype clients on the same router, you must make sure that they are not using the same Skype Port.

Unit beeps

•Unit may be set to beep when handset is placed on base; check settings under Settings/Tones/Notification Alert.

•Unit may be set to beep when voicemail is received; check settings under Settings/Tones/Notification Alert.

•Clean charging contacts on cordless handset.

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Contents On pages Quick GuidePage Introduction Notification to the Local Telephone Company Equipment Approval InformationFCC RF Radiation Exposure Statement Interference InformationHearing Aid Compatibility HAC LicensingTable of Contents Limited Warranty Before You Begin Parts Checklist for modelImportant Information Digital Security System InstallationImportant Installation Guidelines Telephone Jack RequirementsBase Layout Handset LayoutCall/Speaker button End/Power button/Skype statusLeft soft button Right soft buttonInsert the batteries Installing the PhoneInstalling the Handset Battery Locate the battery compartment on the back of the handsetBase Station Enter your local area code. Press to continue Button until the handset powers onFirst Time Start Up Find your preferred languageCreate a New Skype Account If you do not have a Skype account, follow this procedureUse To input punctuation marks from Symbols table Getting Started with SkypeYou are then directed to the Skype Sign Into a Skype AccountPress to accept, to decline Confirm contact can see you when youContacts Add a Skype ContactName and press Add a SkypeOut or Landline ContactUse with SkypeOut or landline View profile Displays the selected name’s profile Make and Receive CallsSearch for Skype Users Call a Skype ContactPreferred line. Choose one of the following options Receive a CallDial a Landline Number To dial a landline numberStart a New Call During a Call Adjust the Earpiece VolumeMute the Microphone SpeakerphoneOnline Current time Status Skype credit Action Radio Battery Status Signal NotificationsMain Display New voicemail Silent mode is activeSetting, depending on the current screen Missed callUse or to navigate and highlight Programming your PhoneMain Menu Main MenuPress to select Contacts Skype SettingsPassword for automatic sign-in. Press to accept, to decline Sign into SkypeRename a Contact Send Voicemail to a ContactView Contact’s Skype Profile Advanced Contact MenuFrom the idle screen, press to enter the main menu Edit a SkypeOut Contact NumberBlock/Unblock a Contact Details View details regarding the call Call HistoryRequest Contact Details Be indicated byDelete Remove the entry Caller ID CIDReceiving CID Records Call Waiting Caller IDTo select the desired calling method Dialing Landline or Skype calls from Call HistoryStoring Landline CID or Skype Records in Internal Memory By pressing AgainListen to your voicemail Deleting a CID RecordVoicemails Receiving an Intercom Call Contacts RequestsAdd Contact Phone Number See IntercomChange your Skype profile Sign OutMy Profile Press and to select your preferred status OfflineChoose auto or manual sign Change PasswordAuto Sign Private, press to select options Edit, Remove, AddSkypeIn ServicesSearch Skype CreditCall Forward Settings Call DivertVoicemail Welcome Message PrivacyVoicemail Activation Incoming Alert Type Manage Blocked UsersTones Landline Ring Tones Ringing VolumeRing Tones Intercom Ring TonesRegister / Deregister your handset Cordless SettingsTime & Date Language Phone SettingsHandset Name ContrastRegion Preferred LineSupport information Internet SettingsInformation Advanced Firmware Update To select your preferred version Skype PortsReset Changing the BatteryBattery Safety Precautions Unit beeps Troubleshooting GuideTelephone Solutions Skype Solutions Caller ID SolutionsTime on the idle display is incorrect Base station does not receive an IP addressCannot connect to Skype from my workplace or school Main menu Skype Call History is suddenly empty Cannot make a SkypeOut callSkypeOut call does not reach the person intended Shown asButton Battery SolutionsHandset does not charge when placed in the charger Place the handset in the chargerCauses of Poor Reception Accessory InformationGeneral Product Care Name of store ServiceOr refer inquiries to Limited Warranty Product Registration Products purchased or serviced outside the USALimitation of Warranty How state law relates to this warrantyBase Layout Handset Layout Base Station Handset Name Firmware Update Contact First Time Start UpIndex Notification Alert Rev Dom E/S Thomson Inc 07-09 Skype, SkypeMe, SkypeOut, SkypeIn, Skype VoicemailSkype logo and the S logo are trademarks of Skype Model