RCA 28310 Base station does not receive an IP address, Time on the idle display is incorrect

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•A network device may be blocking access to the Internet. Restart your network device/s (router/cable modem/dsl) and then restart your base station. If this does not help it may be because your devices have a high security setting or a firewall enabled. Please contact your Internet provider or router manufacturer.

NOTE: Skype needs unrestricted outgoing TCP access to all destination ports over 1024 or to ports 80 and 443 in order to work properly. To obtain even better sound, we recommend that you open the specific port to incoming TCP and/or UDP traffic. Please check

Settings/ Advanced/ Internet settings/ Skype ports.

Base station does not receive an IP address.

•You may be using an Internet connection with a static IP address. Configure the static IP address via Settings/ Advanced/ Internet settings/ IP mode. Select Static and enter the IP address; then follow the wizard to make the further required entries.

•Other equipment, for instance a computer, has been connected to the Internet connection. Connect the base station to the Internet connection port. Turn on the base station and wait for about one hour. Restart the base station and check if your GE Skype phone works. Check via Settings / Information to see if the base station has received an IP address.

Cannot connect to Skype from my workplace or school.

•Most likely your base station is behind a proxy server, which are often used by companies and schools. Configure the Skype proxy via Settings/Advanced/ Internet settings/Skype proxy. Also, you have to configure via Settings/Advanced/ Internet settings/Firmware proxy. Please contact the IT support resource at your workplace or school for further information.

The time on the idle display is incorrect.

•The base station may not be connected to the Internet. The handset gets the time and date from the Internet. Connect the base station to the Internet and wait for a few minutes.

•You may not have programmed your Time Zone and Daylight saving. Select your time zone via Settings/ Time and Date/ Time zone. Then select Settings/ Daylight saving and choose Daylight saving if you are in a zone with summertime, otherwise select Standard.

•Your GE Skype phone may be behind a proxy server. In order for the SNTP (Simple Network Time Protocol) to work, UDP/IP port 123 must be set to open proxy.

Cannot make a Skype to Skype call.

•You may not be signed in. Choose Status/ Sign in and enter your Skype name and password when prompted for it. If you do not have a Skype account, you can create one via Status/ Create new account.

•Your Internet connection may not be working. Please refer to Cannot sign in to Skype, in the Troubleshooting section.

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Contents On pages Quick GuidePage Introduction Notification to the Local Telephone Company Equipment Approval InformationHearing Aid Compatibility HAC Interference InformationLicensing FCC RF Radiation Exposure StatementTable of Contents Limited Warranty Important Information Parts Checklist for modelBefore You Begin Important Installation Guidelines InstallationTelephone Jack Requirements Digital Security SystemBase Layout Handset LayoutLeft soft button End/Power button/Skype statusRight soft button Call/Speaker buttonInstalling the Handset Battery Installing the PhoneLocate the battery compartment on the back of the handset Insert the batteriesBase Station First Time Start Up Button until the handset powers onFind your preferred language Enter your local area code. Press to continueUse To input punctuation marks from Symbols table If you do not have a Skype account, follow this procedureGetting Started with Skype Create a New Skype AccountYou are then directed to the Skype Sign Into a Skype AccountContacts Confirm contact can see you when youAdd a Skype Contact Press to accept, to declineUse with SkypeOut or landline Add a SkypeOut or Landline ContactName and press Search for Skype Users Make and Receive CallsCall a Skype Contact View profile Displays the selected name’s profileDial a Landline Number Receive a CallTo dial a landline number Preferred line. Choose one of the following optionsMute the Microphone Adjust the Earpiece VolumeSpeakerphone Start a New Call During a CallMain Display Radio Battery Status Signal NotificationsOnline Current time Status Skype credit Action Setting, depending on the current screen Silent mode is activeMissed call New voicemailMain Menu Programming your PhoneMain Menu Use or to navigate and highlightPassword for automatic sign-in. Press to accept, to decline Skype SettingsSign into Skype Press to select ContactsView Contact’s Skype Profile Send Voicemail to a ContactAdvanced Contact Menu Rename a ContactBlock/Unblock a Contact Edit a SkypeOut Contact NumberFrom the idle screen, press to enter the main menu Request Contact Details Call HistoryBe indicated by Details View details regarding the callReceiving CID Records Caller ID CIDCall Waiting Caller ID Delete Remove the entryStoring Landline CID or Skype Records in Internal Memory Dialing Landline or Skype calls from Call HistoryBy pressing Again To select the desired calling methodVoicemails Deleting a CID RecordListen to your voicemail Add Contact Contacts RequestsPhone Number See Intercom Receiving an Intercom CallMy Profile Sign OutPress and to select your preferred status Offline Change your Skype profileAuto Sign Change PasswordPrivate, press to select options Edit, Remove, Add Choose auto or manual signSearch ServicesSkype Credit SkypeInVoicemail Settings Call DivertCall Forward Voicemail Activation PrivacyWelcome Message Tones Manage Blocked UsersIncoming Alert Type Ring Tones Ringing VolumeIntercom Ring Tones Landline Ring TonesTime & Date Cordless SettingsRegister / Deregister your handset Handset Name Phone SettingsContrast LanguageRegion Preferred LineInformation Internet SettingsAdvanced Support informationFirmware Update To select your preferred version Skype PortsBattery Safety Precautions Changing the BatteryReset Telephone Solutions Troubleshooting GuideUnit beeps Skype Solutions Caller ID SolutionsCannot connect to Skype from my workplace or school Base station does not receive an IP addressTime on the idle display is incorrect SkypeOut call does not reach the person intended Cannot make a SkypeOut callShown as Main menu Skype Call History is suddenly emptyHandset does not charge when placed in the charger Battery SolutionsPlace the handset in the charger ButtonGeneral Product Care Accessory InformationCauses of Poor Reception Or refer inquiries to ServiceName of store Limited Warranty Limitation of Warranty Products purchased or serviced outside the USAHow state law relates to this warranty Product RegistrationIndex Firmware Update Contact First Time Start UpBase Layout Handset Layout Base Station Handset Name Notification Alert Skype logo and the S logo are trademarks of Skype Skype, SkypeMe, SkypeOut, SkypeIn, Skype VoicemailModel Rev Dom E/S Thomson Inc 07-09
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