Troubleshooting Guide
Telephone Solutions
No dial tone
•Check and repeat installation steps:
Ensure the base power cord is connected to a working electrical outlet . Ensure the telephone line cord is connected to the base and the wall jack.
•Connect another phone to the same jack; if there is still no dial tone, the problem might be your wiring or local service.
•The handset may be out of range of the base. Move closer to the base.
•Ensure the battery is properly charged (16 hours).
•Ensure the battery pack is installed correctly.
•The handset should beep when you press the TALK button and the charge indicator on the base should be lit when the handset rests in the cradle. If not, the battery may need to be charged.
•Place handset in charge cradle for at least 20 seconds to reset the unit. Cannot dial out
•Ensure the TONE/PULSE setting on base is set to the correct subscribed service.
Handset does not ring
•Make sure the handset ringer switch is turned ON, this can be done through the handset setup menu - Ringer Volume.
•The handset may be out of range. Move closer to the base.
•You may have enabled Do Not Disturb (DND). Make sure the DND is off.
•You may have too many extension phones on your line. Try unplugging phones.
•Check for dial tone.
You experience static, noise, or fading in and out
•The handset may be out of range of the base. Move closer to the base.
•Make sure base is not plugged into an outlet with another household appliance. If necessary, relocate the base.
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