GE 00015924 Answering System Display Messages, Handset Sound Signals, Troubleshooting Guide

Display Messages

The following messages shows the status of the phone, provides Caller ID information, or helps you set up and use your phone.

BLOCKED NUMBER	Indicates the person is calling from a number which is blocked
	from transmission.
CHARGING...	Indicates the handset needs to charge for a period of time
	before it can resume normal function.
DELETE ALL?	Prompt asking if you want to erase all CID records.
DELETE CALL ID?	Prompt asking if you want to erase the CID record showing on
	the display.
DELETE?	Prompt asking if you want to erase one of the 50 records
	stored in the phone’s memory.
DUPLICATE NUMBER	Under VIP melody feature, if the desired number/record was
	selected in any one of TEN VIP melody records before,
	DUPLICATE NUMBER shows in the display.
END OF LIST	Indicates that there is no additional information in CID memory.
ENTER NAME	Prompt telling you to enter a name in one of the 50
	memory locations.
ENTER TEL NUMBR	Prompt telling you to enter a telephone number in one of the
	50 memory locations.
NEW	Indicates call or calls which have not been reviewed.
HANDSET NAME	Prompt telling you to enter the user name for the
	registered handset.
HANDSET NEEDS	Indicates you must register a non-registered handset prior to
REGISTRATION	to use.
INCOMPLETE DATA	Caller information is interrupted during transmission or the
	phone line is excessively noisy. Indicates no CID information
	was received, you are not subscribed to CID service, or CID
	service is not working.
LINE IN USE	Displays on handset while the line is in use.
LONG DISTANCE	Indicates CID record is from a long distance call.
LOW BATTERY	Indicates the battery needs to be charged.
NEW VOICE MAIL	Indicates voice mail has not been retrieved from
	service provider.
CALL SCREENING	Indicates you may use the handset to screen calls before
	answering the call
MSG WAITING OFF	Indicates voice mail has been retrieved from service provider.
NEW CALL XX	XX represents the number of new CID records not reviewed.
NO CALLS	Indicates there are no CID records in memory.
NO USER MEMORY	Indicates the memory location contains no user memories and
	the user is trying to mark a specific user record for VIP MELODY.
OUT OF RANGE	May indicate handset is too far away from the base or that
	the power has been interrupted. Move closer and
	check connections.
PAGING or	Someone pressed the page button on the base or int
PAGING FROM	button on the handset
REPT	Indicates a repeat call message. Indicates a new call from the
	same number was received more than once.
SEARCHING	Indicates handset is searching for the base.
SPKR	Indicates the handset is in speakerphone mode.
UNKNOWN CALLER/	Indicates incoming call is from an area not serviced by CID or
NAME/NUMBER	the CID information was not sent.

Answering System Display Messages

The following messages show the status of the answering system or help you set up and use the system.

0-59	Indicates the total number of messages.
CL (blinking)	The voice time/day stamp needs to be set.
- -	Answering system is turned off.
An (blinking)	The system is answering a call.
F (blinking)	Answering system memory is full.
Six bars (blinking)	The system is recording a memo or an announcement.
LA (Line Access)	External line remote answering system.

Handset Sound Signals

Signal	Meaning
A long warbling tone (with ringer on)	Signals an incoming call
Three short beeps (several times)	Page signal
One beep every 7 seconds	Low battery warning

Troubleshooting Guide

Telephone Solutions

No dial tone

•Check or repeat installation steps:

Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is connected to the base and the wall jack.

•Connect another phone to the same jack. If it doesn’t work, the problem might be your wiring or local service.

•The handset may be out of range of the base. Move closer to the base.

•Make sure the battery is properly charged (for 16 hours).

•Make sure the battery pack (in the handset) is properly installed.

•The handset should beep when you press the TALK/CALL BACK button, and the charge indicator on the base should be lit when the handset rests in the cradle. If not, the battery may need to be charged.

•Place handset in charge cradle for at least 20 seconds to reset the unit.

Handset does not ring

•Make sure the handset ringer software switch is set to on.

•The handset may be out of range of the base. Move closer to the base.

•You may have too many extension phones on your line. Try unplugging some extensions.

•Check for a dial tone.

You experience static, noise, or fading in and out

•The handset may be out of range of the base. Move closer to base.

•Make sure base is not plugged into an electrical outlet with another household appliance. If necessary, relocate the base.

•Charge the battery (for 16 hours).

Unit beeps

•Clean the charging contacts on the cordless handset and base charge cradle with a soft cloth or an eraser.

•See solutions for “No dial tone ” on previous page.

•Replace the battery.

Memory dialing doesn’t work

•Did you program the memory location keys correctly?

•Did you follow proper dialing sequence?

Unit locks up and no communication between the base and cordless handset

•Unplug the power adaptor from the electrical outlet and the back of the base. Remove the handset battery. Wait for 30 seconds and plug the power adaptor back into the base and electrical outlet. Reconnect the battery and charge for 16 hours.

Caller ID Solutions

No Display

•Charge the battery (for 16 hours). Or replace the battery.

•Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power adaptor from the base and reconnect it.

Caller ID Error Message

•The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line.

No Caller ID

•You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to receive CID information.

Battery

If you experience any of the following problems, even after recharging the battery, you may need to replace the battery pack:

•Short talk time

•Poor sound quality

•Limited range

•Charge indicator fails to turn on

Answering System Solutions

Can’t hear messages, beep, etc.

• Adjust speaker volume.

Time/Day setting stuck at 12 a.m Mon.

•Set the time clock. Answers on 10th ring

•Make sure answering system is turned on.

•Answering system memory may be full. Erase some messages. Incoming messages are incomplete

•An extension phone may have been lifted as a message is received.

•Answering system memory is full. Erase some messages.

•You may have accidently pressed the play/stop button during playback and stopped the message.

Won’t respond to remote commands

•You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.

•Make sure to enter the correct security code.

•Did unit hang up? If you take no action for a period of time, it automatically hangs up.

Causes of Poor Reception

•Aluminum siding.

•Foil backing on insulation.

•Heating ducts and other metal construction that can shield radio signals.

•You ’re too close to appliances such as microwaves, stoves, computers, etc.

•Atmospheric conditions, such as strong storms.

•Base is installed in the basement or lower floor of the house.

•Base is plugged into AC outlet with other electronic devices.

•Baby monitor is using the same frequency.

•Handset battery is low.

•You’re out of range of the base.

General Product Care

To keep your unit working and looking good, follow these guidelines:

•Avoid dropping the handset, as well as other rough treatment to the phone.

•Clean the phone with a soft cloth.

•Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other chemical products to clean the unit. Doing so will damage the finish.

•Retain the original packaging in case you need to ship the phone at a later date.

•Periodically clean the charge contacts on the handset and base with a clean pencil eraser.

Service

If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at 1-800-448-0329.

Or refer inquiries to:

Thomson Inc.

Manager, Consumer Relations

P O Box 1976

Indianapolis, IN 46206

Attach your sales receipt to the booklet for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period.

Purchase date ______________________________________________________

Name of store ______________________________________________________

Limited Warranty

What your warranty covers:

•Defects in materials or workmanship.

For how long after your purchase:

•One year, from date of purchase.

(The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.)

What we will do:

•Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.

How you get service:

•Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials.

•”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to:

Thomson Inc.

11721 B Alameda Ave. Socorro, Texas 79927

•Pay any charges billed to you by the Exchange Center for service not covered by the warranty.

•Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss.

•A new or refurbished unit will be shipped to you freight prepaid.

What your warranty does not cover:

•Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.)

•Installation and setup service adjustments.

•Batteries.

•Damage from misuse or neglect.

•Products which have been modified or incorporated into other products.

•Products purchased or serviced outside the USA.

•Acts of nature, such as but not limited to lightning damage.

Product Registration:

•Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage.

Limitation of Warranty:

•The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied (including all implied warranties of merchantability or fitness for a particular purpose) are hereby disclaimed. No verbal or written information given by Thomson Inc., its agents, or employees shall create a guaranty or in any way increase the scope of this warranty.

•Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Thomson Inc. shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the applicable warranty period set forth above.

How state law relates to this warranty:

•Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you.

•This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.

If you purchased your product outside the USA:

• This warranty does not apply. Contact your dealer for warranty information.

Accessory Information

DESCRIPTION	MODEL NO.
Handset Replacement Battery	5-2721
AC Power converter	5-2714 or 5-2760
Belt Clip	5-2717
Headset	5-2425
Handset charge cradle	5-2730

To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free

1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are required by law to collect appropriate sales tax for each individual state, country, and locality to which the merchandise is being sent. Items are subject to availability. Prices are subject to change without notice.