Troubleshooting
5.0 Troubleshooting Tips
This section addresses common problems and suggests solutions. While not all situations can be addressed, many suggestions may prove helpful; however, if a problem persists or is not covered in this text, contact Datamax Technical Support or a qualified service technician.
þNote: If the Fault Indicator is lit, the FEED button must be pressed to clear the alarm after completing the corrective action.
If experiencing this problem… | Try this solution… |
The printer fails to | Ÿ The AC voltage configuration for the |
| printer may be incorrect; see Section |
| 3.0. (If connected while incorrectly |
| configured, the line fuse may be blown |
| as a result; call for service.) |
| Ÿ The AC power cord may be faulty; try |
| another cord. |
| Ÿ The AC outlet may be faulty; try |
| moving the printer to another wall |
| outlet. |
|
|
All three indicator lights are ‘On’: | Ÿ Ensure that the printer has been |
| configured to match the AC line |
| voltage; see Section 3.0. |
| Ÿ The printer has failed to initialize; call |
| for service. |
|
|
| 37 |
