TROUBLESHOOTING
| SYMPTOM | SUGGESTION |
|
The CHARGE/IN USE LED | • Make sure the AC adapter is | ||
light won’t illuminate when | plugged into base and wall outlet. | ||
the remote is placed | • Make sure the remote is properly | ||
in the base | seated in the base. | ||
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| • Make sure the charging contacts | |
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| on the remote and base are clean. |
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The audio sounds weak | • Move the remote and/or base to a | ||
and/or scratchy. | different location away from metal | ||
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| objects or appliances and try again. | |
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| • Press SELECT/CH to help eliminate | |
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| background noise. | |
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| • Make sure that you are not too far | |
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| from the base. |
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Can’t make or receive calls. | • Check both ends of the base tele | ||
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| phone line cord. | |
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| • Make sure the AC adapter is | |
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| plugged into the base and wall | |
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| outlet. | |
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| • Disconnect the AC adapter for a | |
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| few minutes, then reconnect it. | |
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| • Change the digital security code | |
|
| (See page 37). | |
|
| • Make sure that you are not too far | |
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| from the base. | |
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| • Make sure battery is charged. | |
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The Plantronics Technical Assistance Center (TAC) is ready to assist you! Dial (800)
42
| SYMPTOM | SUGGESTION |
|
| The remote doesn’t | • The battery pack may be weak. |
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| ring or receive | Charge the battery on the base unit |
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| a page. | for 15 hours. |
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| • The remote may be too far away |
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| from the base unit |
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|
| • Place the base unit away from |
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| appliances or metal objects. |
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| • Change the digital security code |
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|
| (See page 37). |
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| Severe noise interference. | • Keep the remote away from |
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| microwave ovens, computers, |
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| remote control toys, wireless micro |
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| phones, alarm systems, intercoms, |
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| room monitors, fluorescent lights, |
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| and electrical appliances. |
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| Move to another location or turn |
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| off the source of interference. |
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| The Caller ID does not display. | • The remote was picked up before |
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| the second ring. |
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| • The call was placed through a |
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| switchboard |
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| • Call your local telephone company |
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| to verify your Caller ID service is |
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| current. |
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| The remote doesn’t | • Change the digital security code |
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| communicate with the base. | (See page 37). |
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43
TROUBLESHOOTING