Plantronics 66523-01 manual Troubleshooting, Symptom Suggestion

Page 22

TROUBLESHOOTING

 

SYMPTOM

SUGGESTION

 

The CHARGE/IN USE LED

• Make sure the AC adapter is

light won’t illuminate when

plugged into base and wall outlet.

the remote is placed

• Make sure the remote is properly

in the base

seated in the base.

 

 

• Make sure the charging contacts

 

 

on the remote and base are clean.

 

The audio sounds weak

• Move the remote and/or base to a

and/or scratchy.

different location away from metal

 

 

objects or appliances and try again.

 

 

• Press SELECT/CH to help eliminate

 

 

background noise.

 

 

• Make sure that you are not too far

 

 

from the base.

 

Can’t make or receive calls.

• Check both ends of the base tele

 

 

phone line cord.

 

 

• Make sure the AC adapter is

 

 

plugged into the base and wall

 

 

outlet.

 

 

• Disconnect the AC adapter for a

 

 

few minutes, then reconnect it.

 

 

• Change the digital security code

 

 

(See page 37).

 

 

• Make sure that you are not too far

 

 

from the base.

 

 

• Make sure battery is charged.

 

 

 

 

The Plantronics Technical Assistance Center (TAC) is ready to assist you! Dial (800) 544-4660 x5538 Sunday 5 P.M. through Friday, 5 P.M. Pacific Time or visit the Support section of our website at www.plantronics.com. For accessibility information also call the TAC.

42

 

SYMPTOM

SUGGESTION

 

 

The remote doesn’t

• The battery pack may be weak.

 

 

ring or receive

Charge the battery on the base unit

 

 

a page.

for 15 hours.

 

 

 

• The remote may be too far away

 

 

 

from the base unit

 

 

 

• Place the base unit away from

 

 

 

appliances or metal objects.

 

 

 

• Change the digital security code

 

 

 

(See page 37).

 

 

Severe noise interference.

• Keep the remote away from

 

 

 

microwave ovens, computers,

 

 

 

remote control toys, wireless micro

 

 

 

phones, alarm systems, intercoms,

 

 

 

room monitors, fluorescent lights,

 

 

 

and electrical appliances.

 

 

 

Move to another location or turn

 

 

 

off the source of interference.

 

 

The Caller ID does not display.

• The remote was picked up before

 

 

 

the second ring.

 

 

 

• The call was placed through a

 

 

 

switchboard

 

 

 

• Call your local telephone company

 

 

 

to verify your Caller ID service is

 

 

 

current.

 

 

The remote doesn’t

• Change the digital security code

 

 

communicate with the base.

(See page 37).

 

 

 

 

 

43

TROUBLESHOOTING

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Contents CT11/12 Basics TIPTo change your Caller ID options Entering Your Area CodeMaking and Receiving Calls Ringer Tone Setting Remote On Base Remote Off BaseRedialing from Standby Mode Ringer Volume Setup Redialing a CallRedialing from Talk Mode During a telephone call press and hold Distinctive Ringer Setup Adjusting the Headset VolumeMute Microphone Off the microphone, and Mute appears on the displayTraveling OUT-OF-RANGE Tone Dialing SWITCH-OVER Selecting a Different ChannelFind Remote Some telephoneMessage LED Using the PhonebookFlash and Call Waiting Message waiting LED onPhonebook Using the Phonebook2ND Line Press the number keypad Or to search Storing Phone Numbers Phonebook Storage ProcessStoring Names Distinctive RingsViewing the Phonebook Press /tSPEED. If you press TSPEED duringFrom Talk Mode Making Calls Using the PhonebookFrom Standby Mode Speed DialingChain Dialing Deleting the Stored DataMaking Calls with ONE Touch Dial ONE Touch Dialing for ONE NumberStoring the ONE Touch Dial Deleting the ONE Touch DialCaller ID Place remote in baseCaller ID Displays Viewing the Caller ID List Deleting Information Using the Caller ID Message List From the Caller ID ListCall Waiting Deluxe Features More Changing the Digital Security CodeLOW Battery Warning Installing the BeltclipOUT of Range Warning Maintenance General InformationTroubleshooting Symptom SuggestionParts & Accessories DescriptionBattery pack IndexEncinal345 EncinalStreetStreet