Linksys CIT400 manual Appendix a Troubleshooting, Common Problems and Solutions

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Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Dual-Mode Internet Telephony Kit. Also included is a list of its default settings. Read the descriptions below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.There is no dial tone when I press the Call key. Do the following until you get a dial tone:

A.Make sure the RJ-11 telephone line cord is properly connected to the LINE port of the base station and the telephone wall jack.

B.Make sure that the base unit is powered on.

C.Move the handset closer to the base station.

D.The batteries capacity may be low. Place the handset on the charger and recharge the batteries.

2.The Signal Strength icon is flashing on the handset’s display screen. Do the following until the icon is not flashing:

A.If the handset displays Unregistered, then refer to “Chapter 3: Getting Started” for instructions on how to initially register the handset.

B.Move the handset closer to the base station.

C.Check to see if the base station is powered on. Make sure the power adapter is properly connected to the power port of the base station and an electrical outlet.

Appendix A: Troubleshooting

Dual-Mode Internet Telephony Kit

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Common Problems and Solutions

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Contents Dual-Mode Page Copyright and Trademarks How to Use the User GuideDual-Mode Internet Telephony Kit Important Safety Instructions Batteries Table of Contents Appendix C Regulatory Information Network SettingsAppendix a Troubleshooting Appendix B SpecificationsWhat is Skype? IntroductionWelcome What’s in This User Guide? Getting to Know the Dual-Mode Internet Telephony Kit OverviewCharger Base Station Front PanelBack Panel Icon Name Function Handset’s Front PanelPress this button to mute Headset Handset’s Side PanelBack Panel Handset Handset’s Back PanelGetting Started Before You BeginGetting Started with the Handset Getting Started with the Base Station Powering On the HandsetEntering Names, Numbers and Special Characters Making Handsfree Calls Phone Features Adjusting the Call VolumeAgreement First Time Phone Use10 Selecting Time Zone Setting the clockRegistering the Handset Checking the Signal StrengthStaying within Range Using the Dual-Mode Internet Telephony Kit Add Skype Contact Skype Basics Setting up a Skype Contact ListFinding a Skype User Viewing and Calling a Skype ContactSkypeOut Credit Calling from SkypeOut when the Preferred Line is Always AskViewing and Calling a SkypeOut Contact Assigning a Preferred Line for SkypeOut CallsManaging Your Contacts Renaming a ContactBlocking a Contact Removing a Contact Unblocking a ContactIncoming Skype Calls Call History Checking the Call HistoryCalling from Call History Deleting a Call History List Starting a Conference Call Intercom and Conference CallsIntercom Calls Transferring a Call to another HandsetSkype Voicemail Returning a Skype Voicemail call Retrieving a Skype Voicemail MessageDeleting a Skype Voicemail Your Skype Profile Public DetailsPrivate Details Call Forwarding Skype SettingsDo Not Disturb Automatic Sign In to Skype PrivacyChanging your Skype Status Skype StatusIcon Description Handset’s Display Screen IconsIcon Description Updating Skype Software Changing Your Skype PasswordMaking a Second Landline Call Landline FeaturesAnswering an Incoming Landline Call Answering a Second Landline Incoming CallTemporary Tone Mode Turning off the Landline RingerAdding a Landline Number to the Contact List Setting the Recall Duration Dial ModeEnding a Landline Call Setting the Pause DurationEditing or Deleting the Landline Service Provider’s Number Landline VoicemailRetrieving a Voicemail Message Using Additional Features Using the Key Lock FeaturePaging a Handset Customizing the Screen Setting the Language on the HandsetAdjusting the Backlight Time Customizing the HandsetChanging the Contrast Changing the Brightness Setting the Ring TonesSetting the Handset Ringer Volume Setting the Handset Ringer StyleSetting the Keypad Tones Setting the Notification TonesUsing the Auto Answer Feature Setting the Confirmation Tones16 Advanced Auto Update Activating Auto UpdateCountry Code Management Area Code ManagementActivating the Area Code Deactivating the Area Code Managing the Handsets Registering Your Handset to an Additional BaseDe-Register a Handset Changing the System PIN Editing the Time and Date Settings Reset to Factory Default Settings Menus Contacts History Status Add Contact Search Services SettingsUsing the Dual-Mode Internet Telephony Kit Activating Dhcp Network SettingsViewing Your Network Settings NetworkPPPoE Configuring a Static IPResetting the Network Configuring Individual Network SettingsAccessing the Web Web Page ConfigurationNetwork Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Common Problems and Solutions Appendix a TroubleshootingHandset’s display screen is blank. Do the following Handset does not ring when a call comes Frequently Asked Questions Pabx Default SettingsCountry Country Name Iso Code Country CodesAppendix a Troubleshooting Country Codes Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Dual-Mode Internet Telephony Kit Appendix B Specifications HandsetBase Station Charger EnvironmentalAppendix C Regulatory Information Environment and SafetyEnvironment and Safety Compliance Information US and Canada Compliance InformationFCC Part 68 Statement Interference RF Radiation Exposure Dual-Mode Internet Telephony Kit Noise European Union Appendix C Regulatory Information European Union CE Marking Appendix D Warranty Information Appendix D Warranty Information Europe Mail Address Appendix E Contact InformationOutside of Europe Mail Address