Kodak Troubleshooting Scanners: I3200 and I3400 Issues and Solutions

6 Troubleshooting

Contents Problem solving 6-1

Problem solving

Indicator lights and error codes	6-4
Upgrading software	6-4
Contacting Service	6-4

Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i3200/i3400 Scanner.

Problem

Possible Solution

Documents are jamming or multiple	Make sure that:
documents are feeding	• all documents meet specifications for size, weight, and type, etc. as
	outlined in Appendix A, Specifications.
	• all staples and paper clips have been removed from the documents.
	• all rollers and tires are clean and the separation roller and feed module
	are properly installed. See the procedures in Chapter 5, Maintenance.
	To remove a document jam:
	• Remove any documents from the feeder area.
	• Open the scanner cover.
	• Locate the jammed document(s) and remove it.
	• Close the scanner cover and resume scanning.
U9 (document jam) is being displayed	Verify that the Document Management: Maximum Length option on the
in the operator control panel and paper	Device-General tab (TWAIN Datasource) or the Longest Document
is stopping in the transport, but is not	option on the Scanner tab (ISIS Driver) is set to longer than the longest
jamming.	document being scanned. The default is 17 inches / 43.2 cm.
The scanner will not scan/	Make sure that:
feed documents	• the power cord is plugged in and the power is on.
	• the power button has been pushed on and the green LED is lit.
	• the scanner cover is completely closed.
	• documents are making contact with the feed module and are covering
	the paper present sensor.
	• documents meet specifications for size, weight, and type, etc.
	• for thicker documents, turn the gap release toggle to the vertical
	position during feeding.
	• you check the feed module and separation roller for signs of wear, and
	replace these parts if necessary.
	You can also power the scanner down and power it up again.
Image quality is poor or has decreased	Make sure that the scanner and imaging guides are clean. Refer to
	Chapter 5, Maintenance.

A-61771 September 2012 6-1