BT FREESTYLE 7150 manual Help

Help 71

Cannot send text

•Check service centre number is correct including 1470 prefix, see page 37.

•Check call barring (option 4) is not activated on your line if you have the call barring service rented from BT.

Cannot receive text

•Check service centre number is correct, see page 37.

•Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays data regarding your caller’s number when you receive an incoming call.

Handset is registered to the SMS service and text has been previously sent and received but you are now only receiving incoming messages as voice text

•This may be due to your handset being de-registered. All you need to do is type Register and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line.

•Messages sent to 00000 are not charged for.

Further help and advice for SMS related queries on BT lines:

•BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, input your phone number on the handset and wait to speak to a customer adviser.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com