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Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the ‘Help’ section beginning on page 68, or contact the
BT Freestyle Helpline on 0870 240 3962,
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, Helpdesk Solutions on 08702 405 029 or a local qualified repairer.
Returning your product
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. Please note that we cannot take responsibility for goods damaged in transit. Please obtain and keep proof of posting from the Post Office or other carrier.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.
Enter your base PIN here:
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(See pages
Enter your remote access PIN here:
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(See page 50 for more information)
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com