BT BT Domus manual Cannot receive text, Further help and advice for text queries on BT lines

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8314 Domus UG [Iss.2Ed.4] 22/8/07 10:17 Page 65

BT Domus – Issue 2 – Edition 4 – 22.08.07 – 8314

Help 65

Cannot receive text

•You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.

•More than one text messaging product is plugged into the line. Remove other products.

•Check service centre number is correct.

•Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller’s number when you receive an incoming call.

Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111.

•This may be due to your line being de-registered at the text service centre. All you need to do is text RESET and send it to 00000. You will receive a confirmation message back.

This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines:

•BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

•BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.

•For other telephone service providers please contact their customer services.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Contents BT Domus SectionWelcome… Only use the telephone line cord supplied Handset settings Using the phoneThis guide Getting startedClock & alarm Answering machine Base settingsCalls lists Text messaging SMSReceiving and reading text messages Using additional handsetsRead, reply, forward, delete, or save General informationLocation Setting upGetting started Battery performance Setting up for multiple packsBattery low warning Date and time Set date and time manuallyHandset buttons Getting to know your phoneStandby screen Battery statusDisplay icons Time displaySIM card tray Base TopPage/Find handset Option buttons Navigating the menusMenu map Handset Settings Base settingsText Messaging Calls lists Press Names from the standby screen to open the phonebookAnswer settings Clock & Alarm Registration Answer machineSwitch handset on or off Using the phoneMake an external call Preparatory diallingReceive a call Earpiece / handsfree volumeSecrecy Auto talkAnswer a call handsfree Switch to handsfree during a callPress the last number you called is displayed Press to dial Redial the last number calledRedial a number from the redial list Save a number from the redial list to the phonebookDelete a redial number Dialled Calls. Press OKDelete all redial numbers Keypad lockPaging/Find handset PhonebookStore a name and number Entering namesDial an entry View an entryEdit a name and number Phonebook emptyDelete entire phonebook Delete an entryStandard Character mapVIP ringtone Stored on your mobile phones internal memory Copy from SIM cardHandset ringer volume Handset settingsReceiver volume Handset ringtoneTo Language and press Select To Handset Name and press SelectLanguage Auto talkBattery saver To Handset SettingsAuto hangup Key beepSelect To Handset Settings and pressTo Redial Length and press Select ShortBase ringtone Base settingsBase ringer volume First ring RetypeDate & time Clock & alarmSet time Time formatOn Daily or Off and press OK Set alarmSet date Set dayCancel an alarm call Stop alarm ringSet alarm ringtone Calls list Calls listsCaller Display View and dial from the Calls list menu View and dial new Missed CallsCalls or Dialled Calls To Calls Lists press SelectCopy a Calls list number to the phonebook Scroll To highlight the Calls list you want MissedCall Waiting Empty calls listTo use Call Waiting Voice prompts Switch the answering machine on / offAnswering machine Play All Messages. Press Select Play new messagesMessage playback Delete Answer delayTo delete the current message. You hear See the announcement Message deletedOutgoing messages OGM Switch message alert beep on / offAudible message alert Scroll to Outgoing Message and press Select Scroll to Outgoing Messages and press SelectRecord your own outgoing message Scroll to Record and press SelectRecord a memo Answer modeScroll Press Scroll to Record Memo and press SelectYou have 1 new message, press Play Call screeningChange the remote access security PIN Remote accessTo check for messages Time saverYou can press to hear the remote access main menu options When you have accessed your answering machine messagesOperating your answering machine remotely Simply follow the instructions you hearText messaging SMS Subscribe to the text messaging serviceCost of the fixed line service Send To Sending messagesSave Send a text messageCheck messages in your Outbox SymbolsReceiving and reading text messages Read a new messageSent and saved texts are stored in the Outbox Read, reply, forward, delete or save sender’s numberService Centres is highlighted press Select Service Centre numbersAdd or change Service Centre numbers Receive 1 / Receive 2 and press OKMessage alert Select Send Service CentreSwitch message alert melody on or off Set message alert tone Registering an additional handset Using additional handsetsSelect a base To Registration and pressMenu Registration Select Internal callsCall another handset Transfer a callWay conference call Help No display You hear the busy tone when you press Icon flashes Icon not scrollingNo Caller Display number/name displayed Cannot access your messages from another phoneCannot register a handset to a base Base unit does not ringCustomer Helpline Possible problems with text messagingCannot receive text Further help and advice for text queries on BT linesRefer to the telephone number shown on your telephone bill General sales enquiriesBilling enquiries You keep hearing an error beep General information Replacing the handset batteryProduct disposal instructions Guarantee TTE Ofﬁces worldwide